From gutters and gardens to oil changes and tire rotations, it can be challenging to keep up with the annual maintenance for your home and car. And let’s not forget that the Bay Area is a unique place where seasonal maintenance looks a little different. Where else in the country do you have heavy fog one month and wildfire risk the next? That’s why we’ve created the 2018 Diamond Certified Home Service Calendar. It’s designed to help Bay Area residents organize and execute all their maintenance tasks throughout the year, and it also features numerous helpful tips and insider knowledge from Diamond Certified Expert Contributors. Read more
by Jennifer Chan
“Don’t it always seem to go that you don’t know what you’ve got ’til it’s gone?” -Joni Mitchell
Welcome to November: the start of shopping season. Whether your holidays include hot cider, tamale-making or Chinese food on Christmas, they probably also include spending. In 2015, the United States spent more than $630 billion on holiday shopping (about 20 percent of the retail industry’s total sales for the year). American shoppers spend around $900 on gifts alone every holiday season, plus more on food, entertainment and travel. Read more
We’ve just completed the massive distribution of the 2016 Diamond Certified Directory, with more than 800,000 copies reaching homes and businesses throughout the Greater Bay Area. (If you haven’t received your FREE copy in the mail yet, click here.) April distribution marks the end of a season around here. Every year, we spend six to eight months producing the Diamond Certified Directory. In the final stage of the production process, Director of Production Char Leary and her team head off to Las Vegas. Read more
When working with a service company, sometimes a dispute arises from an unmet expectation or a simple misunderstanding. Many disagreements are resolved after the parties work with each other using the contract for guidance. Sometimes people find it difficult to resolve a dispute on their own. The Diamond Certified Resource is here to help. Our mediation department helps people craft their own agreements. Diamond Certified dispute resolution is always free and we back it up per the terms of our Performance Guarantee. Read more
We believe every consumer deserves superior performance, so we back each transaction with a Diamond Certified company with our mediation services and the Diamond Certified Performance Guarantee. Here’s how it works:
The Performance Guarantee is designed to help you in the event that you have a dispute with a Diamond Certified company. This dispute may arise from an unmet expectation or a simple misunderstanding. Many disagreements are resolved after the parties work with each other using the contract and industry standards for guidance. Read more
You already know you can use diamondcertified.org and the quarterly Diamond Certified Directory to find all types of service companies that have been independently rated Highest in Quality…but do you know how a company becomes Diamond Certified in the first place? Here’s a breakdown of our 12-step certification process and what it means for you, the consumer.
The company must apply to begin the rating process.
A random sample of typically 400 past customers is collected from all customer files of the applicant company. Read more
After more than 30 years as an entrepreneur, Jim Stein’s passion for improving local commerce through innovative means hasn’t dwindled in the least. It all started in 1983, when he founded Northern California’s first multi-language Yellow Pages, which produced more than 20 directory titles in four different languages. Yet despite its value as a consumer resource, Jim perceived that his product was missing an essential element. “During this time, I had the opportunity to study how consumers used information to find local companies,” he explains. “I found that while our phone book helped connect consumers with businesses, there wasn’t a concrete way to determine which companies actually provided the high customer satisfaction they claimed to offer.” Read more