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Is there a “Right Way” to Give Feedback?

Posted on July 27, 2017 by Joy Lanzaro

Delivering feedback isn’t always easy. Before deciding to speak up, you may wrestle with competing goals of personal and social responsibility versus a desire to avoid conflict. At some point, every service provider has needed constructive feedback to better serve their customers. In speaking to thousands of consumers over the years, I’ve found that some people prefer to silently move on and not use that company’s services again. In those cases, everyone loses. Armed with the following tips, you may feel empowered to turn an unsatisfactory situation around and experience increased goodwill and satisfaction. Read more

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Posted in: Consumers, Customer Service

Happy Customer Highlights

Posted on June 29, 2017 by Jennifer Chan

While we love receiving all kinds of feedback from consumers about Diamond Certified companies, we particularly love hearing the kudos! Here’s what some happy customers have to say about their recent experiences with Diamond Certified companies.

Linda emailed to tell us she’s been using the Diamond Certified Directory for years. She hired Atlas Landscapes last fall and says “…they were exceptional in every way and truly surpassed my expectations. The customer service and quality of work were what I thought I’d get and more.” Read more

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Posted in: Consumer News, Consumers, Customer Service

How to Use the Diamond Certified Directory

Posted on May 16, 2017 by Jennifer Chan

Last month, we mailed the brand-new 2017 Diamond Certified Directory to more than 810,000 households throughout the San Francisco Bay Area (if you didn’t get your FREE copy, click here). Whether you already rely on the Diamond Certified Directory to find top rated local companies or you’ve never heard of it before, we figured it’s a good time to get (re)acquainted.

Every April, American Ratings Corporation publishes 10 versions of the Diamond Certified Directory, covering all of the Greater Bay Area (including Monterey). Read more

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Posted in: Uncategorized, Consumer News, Consumers, Customer Service, Diamond Certified News

How To Choose a Contractor

Posted on January 18, 2017 by Joy Lanzaro

Here are eight steps you can take to hire a reputable remodeling contractor:

1. Obtain multiple bids (if possible). Getting multiple bids is a great way to ensure you’re making an informed choice. If you sign a contract, you have exactly three days to rescind in writing. Upon rescission, the contractor must return your deposit. If your area has been declared a disaster area, the three-day Right of Rescission extends to seven days.

2. Check license information. By law, anyone who undertakes to improve your home or property must have a contractor’s license if the cost from start to completion will exceed $500. You can check contractors’ licenses at Read more

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Posted in: Uncategorized, Consumer News, Consumer Events, Consumers, Customer Service, Diamond Certified News, Home Improvement
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Giving Thanks

Posted on November 24, 2016 by Jennifer Chan

In the spirit of Thanksgiving, we’ve been thinking a lot about gratitude. So, we put the question to some of our Diamond Certified Experts: What are you thankful for? Here’s what they said:


Sergiu Deac, president of Best Construction: “I’m thankful for this country adopting me. I’m thankful for every day that I’m an American citizen. I can do what I like and I’m thankful for being healthy. I thank God for my family.” Read more

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Posted in: Uncategorized, Consumer News, Consumers, Customer Service, Diamond Certified Experts

Five Steps for Negotiating a Speedy Partial Refund

Posted on August 16, 2016 by Joy Lanzaro

Have you ever hired a service provider to perform a repair and found that while certain elements of the performance were acceptable, other elements weren’t performed correctly? Here are some tips for speaking with the manager/owner to request a partial refund.

1. Prepare your mind
Be rational when asking for a partial refund—it shows the other party that you’re realistic and makes an implicit promise that a speedy fix is within sight. Separate what you know to be true (the service contract, industry requirements) from what you believe to be true (your subjective assessment and intuition).

2. Temper your approach
Try to gradually escalate pressure in your tone, Read more

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Posted in: Customer Service, Savvy Tips

Visit us at the Sonoma County Fall Home Show!

Posted on September 14, 2015 by Jennifer Chan

Sonoma County Fairgrounds

Friday, Sept. 18: 12pm – 7pm
Saturday, Sept. 19: 10am – 7pm
Sunday, Sept 20: 10am – 5pm

For more details, visit

This weekend, our new event manager, Brandi Brush, will join a few old hands at the Diamond Certified booth at the Sonoma County Fall Home Show. Please stop by and say hi!

Home and garden shows are terrific resources for anyone beginning, finishing or just dreaming about a home improvement project. With hundreds of exhibitors, they usually feature just about every kind of home improvement contractor you can imagine. Read more

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Posted in: Consumer Events, Consumers, Customer Service, Home Improvement