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The 2019 Summer Diamond Certified Directory Update is Here!

Posted on June 18, 2019 by Matt Solis

Have you received your free copy of the 2019 Summer Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and real estate to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Read more

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Welcome Our New Diamond Certified Companies

Posted on May 30, 2019 by Suzanne Carroll

Welcome Aboard!

We’re pleased to announce that the following companies have recently been awarded Diamond Certified. That means they’ve passed our rigorous 12-step rating process and scored Highest in Quality and Helpful Expertise®. Read more

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A Perfect 10!

Posted on May 28, 2019 by Chris Bjorklund

I bet a lot of you have stayed in Airbnbs in the past, so you know how the quality of the accommodations can vary widely. Even when you carefully read the reviews and compare properties, you can still end up renting a real stinker. One time our apartment was in the attic of an old Virginian mansion that smelled like mothballs. Another place looked inviting in the pictures but really needed a deep cleaning. And the worst one was located right next to a fire station! We didn’t sleep too well in Savannah, Georgia.

Mostly though, I’ve had great experiences with Airbnb properties, and my recent stay in San Antonio, Texas was the best one ever. Read more

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Posted in: Consumers, Customer Service, Personal Stories, Savvy Tips
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Seafood Fraud Persists

Posted on April 30, 2019 by Chris Bjorklund

My husband and I try to eat seafood at least twice a week and look for what is fresh at the market. But the labeling can be confusing and is often misleading. In fact, if you eat a lot of seafood, there’s a pretty good chance you’ve eaten mislabeled fish in the past 12 months. Seafood fraud is a common problem, according to the nonprofit group Oceana, which conducted an investigation across the United States last year. Over six months, Oceana collected 400 samples from seafood markets and found that about 21 percent of them were mislabeled. Read more

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Posted in: Consumers, Health Tips, Personal Stories, Savvy Tips
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How to Use the 2019 Diamond Certified Directory

Posted on April 16, 2019 by Jennifer Chan

Each profile in the 2019 Diamond Certified Directory lists everything you need to make a smart choice. Photo: American Ratings Corporation ©2019

Since the beginning of April, the 2019 Diamond Certified Directory has been arriving at the homes and businesses of consumers throughout the Greater Bay Area. We mailed more than 800,000 directories and we’ve been thrilled with the response! (If you didn’t get your FREE copy, click here.)

We wanted to take a moment to remind you of all the great features the Diamond Certified Directory contains.

Every company listed in each county-specific directory has earned the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality and Helpful Expertise®. Our ratings team works year-round vetting local companies. They phone past customers, verify licenses, and ensure that things like certifications and insurance are up-to-date. Read more

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Posted in: Uncategorized, Consumer News, Consumers, Diamond Certified News
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Welcome Our New Diamond Certified Companies

Posted on March 28, 2019 by Suzanne Carroll

Welcome Aboard!

We’re pleased to announce that the following companies have recently been awarded Diamond Certified. That means they’ve passed our rigorous 12-step ratings process and scored Highest in Quality and Helpful Expertise®. Read more

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Lesser-Known Freebies From Your Public Library

Posted on March 26, 2019 by Chris Bjorklund

I was at my public library picking up a book for my book club when I noticed that the woman ahead of me was checking out a pass to the Exploratorium for her family. I asked the librarian for more information and found out that San Francisco libraries and others in the Bay Area have a “Discover & Go” pass, which offers free and discounted tickets to attractions such as the California Academy of Sciences, the Legion of Honor, the Oakland Zoo, the Lawrence Hall of Science, and the Pacific Pinball Museum. You log in with your library card and the listings include details about the conditions and how to make online reservations. The passes can be printed at home. Read more

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Posted in: Consumers, Personal Stories, Savvy Tips
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