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The 2017 Fall Diamond Certified Directory Update is Here!

Posted on November 07, 2017 by Matt Solis

Have you received your free copy of the 2017 Fall Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Read more

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Welcome to the New and Improved Diamondcertified.org!

Posted on October 05, 2017 by Jennifer Chan

Last year, we set ourselves a challenge: Improve our website without losing any of the great features consumers use and love. Today, we’re excited to announce the launch of the newly redesigned diamondcertified.org!

We came into this project confident that the Diamond Certified Resource is the best way for consumers to find local, top rated companies. We knew our website averages more than 430,000 visitors per year, and most of these visitors are Bay Area consumers who are seeking helpful expertise and companies they can trust. We also knew we could make our website even better.

We had two goals with this redevelopment project:

  1. Make it easier for consumers to find all types of solutions,
  2. Read more

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Posted in: Consumer News, Consumers

Happy Customer Highlights

Posted on June 29, 2017 by Jennifer Chan

While we love receiving all kinds of feedback from consumers about Diamond Certified companies, we particularly love hearing the kudos! Here’s what some happy customers have to say about their recent experiences with Diamond Certified companies.

Linda emailed to tell us she’s been using the Diamond Certified Directory for years. She hired Atlas Landscapes last fall and says “…they were exceptional in every way and truly surpassed my expectations. The customer service and quality of work were what I thought I’d get and more.” Read more

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Posted in: Consumer News, Consumers, Customer Service
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The 2017 Summer Diamond Certified Directory Update is Here!

Posted on June 22, 2017 by Matt Solis

Have you received your free copy of the 2017 Summer Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Read more

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Posted in: Consumer News, Diamond Certified News
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How to Use the Diamond Certified Directory

Posted on May 16, 2017 by Jennifer Chan

Last month, we mailed the brand-new 2017 Diamond Certified Directory to more than 810,000 households throughout the San Francisco Bay Area (if you didn’t get your FREE copy, click here). Whether you already rely on the Diamond Certified Directory to find top rated local companies or you’ve never heard of it before, we figured it’s a good time to get (re)acquainted.

Every April, American Ratings Corporation publishes 10 versions of the Diamond Certified Directory, covering all of the Greater Bay Area (including Monterey). Read more

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Posted in: Uncategorized, Consumer News, Consumers, Customer Service, Diamond Certified News
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Response to the 2017 Diamond Certified Directory

Posted on April 27, 2017 by Jennifer Chan

Throughout April, the 2017 Diamond Certified Directory has been arriving in mailboxes all around the Bay Area (if you haven’t received your FREE copy yet, click here), and we’re thrilled with the responses we’ve been getting. Our ratings team spends 100 percent of their time conducting stringent customer satisfaction research to identify companies that qualify for the Diamond Certified award. The Diamond Certified Directory is our opportunity to present these top rated companies to consumers, so we love hearing from people who are using the directory to find new companies to meet their needs. Here are some samples of what we’ve been hearing:

“I engaged Westward Builders this year because I got a reference from you,” says Catherine C. Read more

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Posted in: Consumer News, Consumer Events, Consumers, Diamond Certified News
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The 2017 Diamond Certified Directory is Coming!

Posted on March 21, 2017 by Matt Solis

The 2017 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)
  • Read more

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Posted in: Consumer News, Consumers, Diamond Certified News
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