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Welcome Our New Diamond Certified Companies

Posted on January 31, 2019 by Suzanne Carroll

Welcome Aboard!

We’re pleased to announce that the following companies have recently been awarded Diamond Certified. That means they’ve passed our rigorous 12-step ratings process and scored Highest in Quality and Helpful Expertise®. Read more

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Robocalling: It’s Truly an Epidemic

Posted on January 30, 2019 by Chris Bjorklund

Robocalls are out of control at my house. First, the landline rings. I don’t answer because I have Caller ID and don’t recognize the number. Then my cellphone rings with a similar number, and within a few minutes, my cable telephone line also rings. Did I mention my husband often gets a call on his cellphone around the same time? Calls to my landline sometimes start before 7am and continue as late as 10pm. We’ve had as many as 15 calls in a day. I’m not surprised by one estimate that says about one-third of all phone calls are now robocalls and scams.

I’ve done everything that’s recommended. I use the call-blocking feature on my iPhone after getting a spam call. Read more

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Posted in: Consumers, Personal Stories
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The 2019 Winter Diamond Certified Directory Update is Here!

Posted on January 23, 2019 by Matt Solis

directory update cover winter 2018Have you received your free copy of the 2019 Winter Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and plumbing to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Read more

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Posted in: Press Releases, Consumers, Diamond Certified News
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Expressing Gratitude All Year Long

Posted on November 29, 2018 by Chris Bjorklund

During the month of November and the Thanksgiving season, most of us are more focused than usual on the gift of gratitude. But given the positive impact of gratitude on others, perhaps we should think about ways to express our gratitude throughout the year.

I started reflecting on that the other day after listening to my voicemail. A local framing store manager called to let me know that my two paintings were ready to be picked up. Then, he added something extra—he said he sincerely appreciated my continued business, which meant a lot to him. Read more

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Posted in: Holiday Related, Seasonal, Consumers, Customer Service, Savvy Tips
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Shopping Locally: Rediscovering the Value of Communal Commerce

Posted on November 19, 2018 by James Florence

There’s no wonder why most of us take a pragmatic approach to shopping. Given the fast-paced, time-constrained character of modern life, it only makes sense for consumers to seek the shortest route possible to procure what they need. Hence the prevalence of “big-box” megastores and online shopping, both of which offer unprecedented speed and convenience. After all, if you have the chance to do all of your shopping in a single trip (or no trips), why wouldn’t you? Read more

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Posted in: Holiday Related, Consumers
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Welcome Our New Diamond Certified Companies

Posted on October 30, 2018 by Suzanne Carroll

Welcome Aboard!

We’re pleased to announce that the following companies have recently been awarded Diamond Certified. That means they’ve passed our rigorous 12-step ratings process and scored Highest in Quality and Helpful Expertise®.

 

A-Rod Auto Collision

(408) 622-0473

EMAIL Read more

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Straight Talk Runs Deep

Posted on October 25, 2018 by Chris Bjorklund

I was lucky enough to travel to Alaska recently on a small ship adventure. The Wilderness Discoverer cruised from Sitka to Juneau through the Inside Passage, an archipelago that was created by glaciers. With only 76 passengers and 25 crew members on board, it was an intimate experience. The activities ranged from sea kayaking and bushwhacking to snorkeling and meadow meanderings, all of which provided chances to both see Alaskan wildlife and get wet and muddy. There was even a polar plunge for some!

The Captain spoke to us every day, mostly via intercom, as did the Expedition Leader and Kitchen Steward. We received updates on the itinerary, how choppy the waters might get and why dinner would be late. Read more

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Posted in: Consumers, Customer Service, Personal Stories, Savvy Tips
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