Consumers

Since the beginning of April, the 2019 Diamond Certified Directory has been arriving at the homes and businesses of consumers throughout the Greater Bay Area. We mailed more than 800,000 directories and we’ve been thrilled with the response! (If you didn’t get your FREE copy, click here.)

We wanted to take a moment to remind you of all the great features the Diamond Certified Directory contains.

Every company listed in each county-specific directory has earned the prestigious Diamond Certified award, which means they’ve been independently rated Highest in Quality and Helpful Expertise®. Our ratings team works year-round vetting local companies. They phone past customers, verify licenses, and ensure that things like certifications and insurance are up-to-date. Read more

Welcome Aboard!

We’re pleased to announce that the following companies have recently been awarded Diamond Certified. That means they’ve passed our rigorous 12-step ratings process and scored Highest in Quality and Helpful Expertise®. Read more

I was at my public library picking up a book for my book club when I noticed that the woman ahead of me was checking out a pass to the Exploratorium for her family. I asked the librarian for more information and found out that San Francisco libraries and others in the Bay Area have a “Discover & Go” pass, which offers free and discounted tickets to attractions such as the California Academy of Sciences, the Legion of Honor, the Oakland Zoo, the Lawrence Hall of Science, and the Pacific Pinball Museum. You log in with your library card and the listings include details about the conditions and how to make online reservations. The passes can be printed at home. Read more

It often surprises me how little it takes to brighten someone’s day. I wish more businesses understood that sometimes even a tiny thing can perk you up or just make you smile.

For example, I was window-shopping at an outdoor mall when I came across free organic lemons outside of a storefront. The owner had more bowls of fruit at the sales counter. This small gesture wasn’t just a conversation starter—I was lured inside to see the merchandise and left with a positive feeling about the place. I didn’t buy anything that day, but I will return. Read more

Welcome Aboard!

We’re pleased to announce that the following companies have recently been awarded Diamond Certified. That means they’ve passed our rigorous 12-step ratings process and scored Highest in Quality and Helpful Expertise®. Read more

Robocalls are out of control at my house. First, the landline rings. I don’t answer because I have Caller ID and don’t recognize the number. Then my cellphone rings with a similar number, and within a few minutes, my cable telephone line also rings. Did I mention my husband often gets a call on his cellphone around the same time? Calls to my landline sometimes start before 7am and continue as late as 10pm. We’ve had as many as 15 calls in a day. I’m not surprised by one estimate that says about one-third of all phone calls are now robocalls and scams.

I’ve done everything that’s recommended. I use the call-blocking feature on my iPhone after getting a spam call. Read more

Have you received your free copy of the 2019 Winter Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and plumbing to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Read more