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The 2018 Fall Diamond Certified Directory Update is Here!

Posted on October 11, 2018 by Matt Solis

Have you received your free copy of the 2018 Fall Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Read more

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Posted in: Consumer News, Diamond Certified News
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How To Choose a Contractor

Posted on October 09, 2018 by Joy Lanzaro

How to Choose a Contractor for Your Home Improvement Project, in 8 Easy steps.

Today we’re republishing one of our most popular (and useful) posts from Joy Lanzaro, Director of Mediation & Compliance.

Here are eight steps you can take to hire a reputable remodeling contractor:

  1.  Obtain multiple bids (if possible). Getting multiple bids is a great way to ensure you’re making an informed choice. If you sign a contract, you have exactly three days to rescind in writing. Upon rescission, the contractor must return your deposit. If your area has been declared a disaster area, the three-day Right of Rescission extends to seven days.
  2. Check license information. By law, anyone who undertakes to improve your home or property must have a contractor’s license if the cost from start to completion will exceed $500.
  3. Read more

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Posted in: Uncategorized, Consumer News, Consumer Events, Consumers, Customer Service, Diamond Certified News, Home Improvement
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Welcome Our New Diamond Certified Companies

Posted on August 30, 2018 by Suzanne Carroll

Welcome Aboard!

We’re pleased to announce the following companies have recently been awarded Diamond Certified. This means they’ve passed our rigorous 12-step ratings process and scored Highest in Quality and Helpful Expertise™.

 

CDH Construction

(707) 207-6954

EMAIL Read more

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What Should Be on Your “Do Not Pack” List

Posted on August 28, 2018 by Chris Bjorklund

A couple of summers ago, I was flying to France to stay with friends who had visited San Francisco in the past and fell in love with our foggy city. I thought I had found the perfect hospitality gift when I bought a fog globe featuring the Golden Gate Bridge. A fog globe is similar to a snow globe, but when you shake it up, instead of snow falling, the bridge disappears in gray fog. Because it was breakable, I carefully packed the globe in a carry-on bag, and that was my big mistake. It never occurred to me that airport security (TSA) would confiscate the gift because it contained too much liquid. I have since learned that fog and snow globes about the size of a tennis ball are allowed if they can fit in a clear, Read more

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Posted in: Holiday Related, Consumers, Customer Service, Personal Stories, Savvy Tips
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Savvy Consumer Tip: Debt Collection Rules

Posted on August 23, 2018 by Chris Bjorklund

Debtors, know your rights! In this video, Savvy Consumer Chris Bjorklund explains the rules and guidelines debt collectors must follow when they try to collect a debt. Read more

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Posted in: Consumer News, Consumers, Savvy Tips
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Best Practices for Giving Feedback to a Company

Posted on August 13, 2018 by Joy Lanzaro

Delivering feedback to a company is like landing an airplane on an old runway—it can be bumpy or smooth depending on how much work has been put into maintaining the area. Without the proper approach, asking a company if you can give some feedback can prompt a defensiveness that redirects your desired change into the weeds.

Unfortunately, some people’s definition of “feedback” is simply venting without consideration of the receiver’s good intentions. On the other hand, accurate and timely consumer feedback can be a company’s free ticket to a competitive advantage in the market. Read more

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Posted in: Uncategorized, Consumers, Customer Service
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Welcome Our New Diamond Certified Companies

Posted on July 31, 2018 by Suzanne Carroll

Welcome Aboard!

We are delighted to announce that these Bay Area companies recently earned Diamond Certified. That means each has passed our rigorous 12-step rating process and scored Highest in Quality and Helpful Expertise™. Congratulations!

 

Fast Banners and Signs

(510) 256-3782

EMAIL Read more

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