Lessons Learned From Selling Two Used Cars

Posted on April 27, 2021 by Chris Bjorklund

For reasons I won’t go into here, my husband and I recently found ourselves in possession and taking care of five automobiles. For a while, my nickname in the family was “Fleet Manager.” One of the vehicles was sent to the East Coast by transport to our son, but that still left us with two extra used cars. We decided it was time to sell my 2015 Honda Fit and my husband’s beloved ’69 Volkswagen Beetle. (He was the original owner!) Read more

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Posted in: Automotive, Auto Tips, Consumers, Personal Stories, Savvy Tips
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How to Use the 2021 Diamond Certified Directory

Posted on April 20, 2021 by Matt Solis

Each profile in the 2021 Diamond Certified Directory lists everything you need to make a smart choice. Photo: American Ratings Corporation ©2021

Since the beginning of April, the 2021 Diamond Certified Directory has been arriving at the homes and businesses of consumers throughout the Greater Bay Area. We mailed more than 800,000 directories and we’ve been thrilled with the response! (If you didn’t get your FREE copy, click here.) Read more

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Posted in: Uncategorized, Consumer News, Consumers, Diamond Certified News
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DIY Mold Tests

Posted on March 25, 2021 by Chris Bjorklund

During the shelter-in-place orders, so many of us are spending more time at home than ever before. This has brought on a home improvement and decorating boom, along with another rather mixed blessing: the opportunity to uncover hidden problems. In my case, it was a slow water leak from a skylight.

For months, I’ve been ignoring some cracks and small bubbles in my bathroom ceiling near the skylight. After one of the recent rainstorms, the problem became more noticeable. I decided to poke a broom handle around the area and it was spongy. As my husband and I tore out the ceiling, we discovered mold in an area that extended several feet in all directions. Read more

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Posted in: DIY Home Repair, Home Maintenance, Indoor Air Quality, Consumers, Home Tips, Personal Stories, Savvy Tips
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The 2021 Diamond Certified Directory is Coming!

Posted on March 23, 2021 by Matt Solis

The 2021 Diamond Certified Directory is in the final stages of production, which means printing is just around the corner! More than 800,000 copies of the Directory will be sent to homes and businesses throughout the Greater Bay Area. Each Diamond Certified company is presented with a full-page profile that includes:

  • Contact information (address, phone number, website, email)
  • Services and service areas
  • Business profile and philosophy
  • Verbatim survey responses from real, verified customers
  • In-depth ratings information, including customer loyalty and customer satisfaction rankings
  • Legal information (insurance coverage, California business license)
  • Read more

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Posted in: Consumer News, Consumers, Diamond Certified News
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Consumers Are Wishing for Better Service in 2021

Posted on January 26, 2021 by Chris Bjorklund

I was so delighted when, after complaining to a grocery delivery service online, I received an email response within 30 minutes. I’d been unable to use a discount code on the website even though I tried three times. I placed the order anyway because I needed groceries. The customer service rep apologized in her email, acknowledged having other complaints and offered to manually apply the discount code for me. 

Most consumers have higher expectations for companies that are operating during the pandemic. In fact, a recent study surveying more than 1,000 consumers in different age groups (conducted by Hiver, a customer solution company) found that people want customer service to be not only more responsive but also more empathetic. Read more

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Posted in: Consumers, Customer Service, Savvy Tips
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The 2021 Winter Diamond Certified Directory Update is Here!

Posted on January 12, 2021 by Matt Solis

Have you received your free copy of the 2021 Winter Diamond Certified Directory Update in the mail? It provides instant access to hundreds of local, top rated Diamond Certified companies across a wide range of service industries, from auto repair and landscaping to optometry and dentistry.

Every Diamond Certified company must continue to deliver on its promises to you, the consumer. That’s why we conduct ongoing customer satisfaction research, perform credential-based ratings, monitor each company’s performance, and back you up with mediation and the Diamond Certified Performance Guarantee. Read more

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Posted in: Press Releases, Consumers, Diamond Certified News
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A Swedish Bread for the Holidays

Posted on December 17, 2020 by Chris Bjorklund

In past December newsletters, I’ve shared recipes from my family’s Christmas Eve dinner that features Swedish meatballs, the heated adult beverage Swedish glögg and Green Goddess salad dressing. Now it’s time to tell you about the bread I make every year called limpa bread.

This Scandinavian bread was originally made from fermented brewer’s wort, a byproduct of beer making. While some recipes include stout beer as a key ingredient, mine uses molasses, orange rind, fennel and cumin seeds. Limpa is traditionally served at Christmas Eve smörgåsbords. Read more

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Posted in: Holiday Related, Seasonal, Consumers, Personal Stories, Savvy Tips
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