Diamond Certified Blog

by Chris Bjorklund
July 14, 2015

If you hate getting phone calls from telemarketers, you’ve probably done what I’ve done: signed up for the Do Not Call list, which the Federal Trade Commission (FTC) created in 2003. So, why are we still getting illegal robocalls?robotoon

While the Do Not Call registry has reduced the number of unwanted calls from legitimate companies, according to EndRoboCalls.org, the FTC received more than 3 million complaints from annoyed consumers in 2014. (EndRoboCalls.org is an advocacy arm of Consumers Union and Consumer Reports magazine.) Read more

by James Florence
July 07, 2015

So, you survived the 4th of July without any major fire-related catastrophes. However, just because the fireworks have subsided (for the most part—watch out for stragglers), it doesn’t mean you can cruise through the rest of fire season on autopilot. To make sure you have your bases covered in terms of fire safety, take a look at this checklist:

1. Make sure your smoke detectors are operational. If you’re like most people, you’ve probably been tempted to remove the batteries from a smoke alarm—especially by the 27th time you inadvertently set it off while cooking bacon. However, in the event of a legitimate fire emergency, having your smoke detectors out of commission can carry dire consequences. Read more

by Matt Solis
July 02, 2015

perfWe believe every consumer deserves superior performance, so we back each transaction with a Diamond Certified company with our mediation services and the Diamond Certified Performance Guarantee. Here’s how it works:

The Performance Guarantee is designed to help you in the event that you have a dispute with a Diamond Certified company. This dispute may arise from an unmet expectation or a simple misunderstanding. Many disagreements are resolved after the parties work with each other using the contract and industry standards for guidance. Read more

by James Florence
June 30, 2015

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Overview
Formed in 1979, the Inter-Industry Conference on Auto Collision Repair (I-CAR) is an international nonprofit that’s dedicated to promoting high standards of quality among professionals from all segments of the collision repair industry. By pursuing its mission to “deliver increasingly accessible, on-demand and relevant education, knowledge, services, and solutions for the collision repair industry,” I-CAR’s vision is that all professionals will possess “the information, knowledge and skills required to perform complete, safe, quality repairs for the ultimate benefit of the consumer.” Read more

by Chris Bjorklund
June 23, 2015

Watch this video for some helpful tips on choosing a new doctor. Read more

by James Florence
June 18, 2015

For most people, dental health is merely a matter of brushing and flossing. However, depending on your situation, it can get a lot more complicated. Whether you’re a parent, wear braces, have an insurmountable fear of the dentist, or simply want to optimize your oral hygiene routine, you can benefit from the following dental tips.

1. Floss before you brush.
To maximize the effectiveness of brushing, make it the final step of your oral hygiene routine. Always floss before you brush—it’ll remove food particles from the spaces between your teeth and allow for better brushing coverage. If you use mouthwash, do so in between flossing and brushing. Ideally, there should be a small amount of toothpaste in your saliva when you go to bed, Read more

by Chris Bjorklund
June 16, 2015

chris-image-bon-appetitI was lucky enough to spend 10 days in Richmond, Virginia a few weeks ago for our son’s wedding. Everywhere we went, we encountered warm hospitality. For example, one morning in the hotel, as I left my room and walked toward the elevator, I heard the maid down the hall call out, “Have a nice day, y’all!” I turned around to see to whom she was speaking…and realized she was talking to me! I heard that phrase again and again during our stay.

People of all ages held open doors for each other and offered unsolicited help with directions. The waiters and bartenders spent extra time explaining local foods and menu recommendations. Read more

by Jennifer Chan
June 09, 2015

Parents, get ready, for they are coming.

Remember last September? Just after Labor Day, you sent them off with new lunchboxes, pointy pencils and extra-long pants. The classrooms unto which they were delivered smelled of fresh paint. They cried a little, and so did you. You went home to an empty house and drank a well-deserved, oddly uninterrupted cup of coffee.

Well, parents…eight PTA meetings, seven slumber parties, four music recitals and one soccer tournament later, your precious bundles of joy are coming back. Read more

by Matt Solis
June 04, 2015

LgSign03-10You already know you can use diamondcertified.org and the quarterly Diamond Certified Directory to find all types of service companies that have been independently rated Highest in Quality…but do you know how a company becomes Diamond Certified in the first place? Here’s a breakdown of our 12-step certification process and what it means for you, the consumer.

1. APPLY
The company must apply to begin the rating process.

2. SAMPLE
A random sample of typically 400 past customers is collected from all customer files of the applicant company. Read more

by Guest Blogger
June 02, 2015

This article originally appeared on the blog of Sungevity, a Diamond Certified company.

Guest post by Leslye Penticoff

In April, California’s Governor Jerry Brown imposed mandatory restrictions on the state’s water use for the first time in history. The announcement coincides with the end of another disappointing winter season for local skiers, who looked on enviously as snowfall set records in New England. The evidence is clear: the drought in California is serious, and it’s getting worse. So, why is solar energy making us hopeful? Because solar energy requires little to no water to generate electricity, Read more