Diamond Certified Blog

by Jennifer Chan
March 30, 2018

In mid-March, our design team flew to Las Vegas to oversee the production of the 2018 Diamond Certified Directory. “Press check” takes place while the directory is actually being printed on the big publishing machines at Creel Printing. During press check, our team stays up all night (the presses run 24/7!) and checks to make sure everything looks exactly as it’s supposed to. Here’s a behind-the-scenes look. (We’ve already started mailing 840,000 copies of the Diamond Certified Directory to consumers throughout the Bay Area. You can order one by signing up to become a Diamond Certified Preferred Consumer here—it’s free!)

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by Suzanne Carroll
March 29, 2018

Welcome Aboard!

We are pleased to introduce these Bay Area companies that recently earned Diamond Certified. Each has passed our rigorous 12-step ratings process and scored Highest in Quality and Helpful Expertise™. Read more

by Chris Bjorklund
March 27, 2018

If you’re going to be laid up for a couple of weeks with the flu, the Bay Area is a good place to do it. A remarkable number of services and conveniences are a phone call or swipe away.

For example, take-out food and grocery delivery services are a godsend when you’re sick. During a recent illness, I couldn’t leave the house for almost a week (my husband was out of town) and needed some basic groceries. The first delivery service brought canned chicken noodle soup, eggs, juice, bananas, ginger ale and a dozen other things in less than 90 minutes. I used a second grocery delivery service for a larger order, placed 24 hours in advance. Read more

by James Florence
March 22, 2018

It’s spring cleaning season once again, but this year, rather than stick to safe, predictable tasks like cleaning your upholstery, you’ve decided to tackle something bigger—something outside of your comfort zone. That’s right…you’re finally going to organize the garage. Truly, you are a brave soul. However, courage alone isn’t enough to subdue an out-of-control garage—you also need a strategy. To help you, we’ve boiled down the process to five simple steps. Read more

by James Florence
March 15, 2018

Earlier this week, we posted an article featuring expert tips on building a new deck. One of these tips expressed the importance of proper waterproofing when attaching a deck to a house. To learn about this process in greater detail, watch this informative video by Steve Labourdette of Labourdette Construction.

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by James Florence
March 13, 2018

Few things can augment a home’s livability like the addition of a deck. This is especially true in the Bay Area, where the prevalence of warm, sunny weather can translate to many hours of outdoor enjoyment. If you’re thinking about adding a deck to your home, it’s a good idea to learn about the process so you can make educated choices. To help you do this, we’ve asked four Diamond Certified Expert Contributors to share their insights on deck construction. Read more

by Suzanne Carroll
March 08, 2018

For many folks in the Bay Area, the busiest room in the house is…the backyard. Grilling, playing and socializing outdoors puts neighbors in closer contact with each other, and while that can certainly lead to friendships, it can also cause friction. But you know what they say, good fences make good neighbors. This article covers why you might choose to invest in a high-quality fence and what options are best for your type of yard. Read more

by Jennifer Chan
March 06, 2018

Being a savvy consumer takes a little extra work, but you’ll get big payoffs in the long run. In this video, Chris Bjorklund, Consumer Advocate, and Joy Lanzaro, Director of Mediation & Compliance, walk you through 10 steps you can take to ensure your transactions go smoothly. When you’re done, check out our Problem Resolution & Mediation Hub to learn more about consumer affairs. Lastly, remember, Diamond Certified Preferred Consumers are backed by a Double Diamond Certified Performance Guarantee when they use Diamond Certified companies (enroll here, it’s free!).

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by Matt Solis
February 27, 2018

If you’re moving, renovating your home or simply doing some overdue cleaning, you may find yourself knee-deep in junk and unsure what to do about it. Fortunately, there’s a simple solution to this problem: junk removal services. Most hauling companies will handle every aspect of junk removal for you, which will allow you to focus on more important tasks. However, there are steps you can take to ensure the process goes as smoothly as possible. Read more

by Chris Bjorklund
February 22, 2018

Since the recent California wildfires, many of us have been reassessing our relationships to our possessions. Since my home was safe, my immediate response was to find useful items to donate to the fire victims. In fact, many Sonoma County donation sites were overwhelmed with people’s generosity and had to turn away used clothing and furniture. They requested cash donations instead or things like toaster ovens, hot plates and electric teapots for those living in temporary housing.

The stories about what evacuees took with them and what they left behind made many of us think about which of our belongings have value and meaning and which don’t. Read more