Diamond Certified Blog

by James Florence
October 23, 2018

Since the mid-20th century, water conservation has gone from being a fringe concept to a standard practice, which is why water-efficient plumbing fixtures and appliances are simply the norm nowadays. However, despite these developments, there’s one case of water waste that remains widely ignored: wait times for hot water. Whether at the sink or the shower, the lapse between when hot water is turned on and when it arrives represents one of the leading causes of water waste today…and it’s time we started addressing it. Read more

by Jennifer Chan
October 18, 2018

Whether you want to bring new life to a treasured heirloom or just freshen up your living room, reupholstering your furniture might be the answer.


It happens to all of us. The kitten sharpens his claws on your couch. A guest spills wine on your chair. Your once-lovely living room has turned dingy seemingly overnight. Whatever the cause, restoration is in order and it might be time to consider reupholstery. Here’s what you need to know.

When does it make sense to reupholster?

Reupholstering a piece of furniture isn’t about trying to get the cheapest deal; it’s about bringing new life to your favorite pieces. “If a piece of furniture is well-made and isn’t too damaged, Read more

by James Florence
October 16, 2018

It’s autumn once again—the season of scarves, colorful leaves and pumpkin everything. However, with winter right around the corner, it’s also a time to prepare for the upcoming cold, wet weather. One of the most important aspects of winter preparation is making sure your furnace is in proper operating condition, which isn’t as easy as it sounds. To help you hit all the bases, we’ve asked seven Diamond Certified Expert Contributors to provide their furnace-related tips. Read more

by Joy Lanzaro
October 09, 2018

Today we’re republishing one of our most popular (and useful) posts from Joy Lanzaro, Director of Mediation & Compliance.

Here are eight steps you can take to hire a reputable remodeling contractor:

  1.  Obtain multiple bids (if possible). Getting multiple bids is a great way to ensure you’re making an informed choice. If you sign a contract, you have exactly three days to rescind in writing. Upon rescission, the contractor must return your deposit. If your area has been declared a disaster area, the three-day Right of Rescission extends to seven days.
  2. Check license information. By law, anyone who undertakes to improve your home or property must have a contractor’s license if the cost from start to completion will exceed $500.
  3. Read more

by James Florence
October 04, 2018

computer care comic laptopComputers and laptops may seem low-maintenance, but in reality, they have needs and vulnerabilities that require proactive care. To maintain optimal computer performance and avoid common pitfalls like viruses and data loss, consider the following computer care tips: Read more

by Matt Solis
October 02, 2018

A common challenge remodeling contractors and interior designers face is how to make a small room seem larger without changing its structural layout. Fortunately, professionals can use several tricks to create the illusion of openness in a small space.

  Read more

by Chris Bjorklund
September 27, 2018

Do you suspect you may have hearing loss? It may be time to get checked. In this video, Savvy Consumer Chris Bjorklund explains how to get an easy and inexpensive hearing test. Read more

by Chris Bjorklund
September 25, 2018

Throughout my years as a consumer advocate, I’ve always encouraged people to be both patient and persistent when they have legitimate complaints. I counsel them to write letters, make phone calls, talk to supervisors and/or complain to relevant regulatory agencies. Sometimes I even advise them to publicize their cases through the media or sue in Small Claims Court (when necessary). I cheer them on when they feel like quitting or are just plain fed up by a lengthy process.

Recently, I had my own consumer issue that reminded me to practice what I preach. In October 2017, I booked a flight from San Francisco to London using frequent flier miles through my credit card company. Read more

by James Florence
September 20, 2018

If you think about it, there are a lot of similarities between your body and your home. For example, each contains a network of systems that allow the whole to function as needed. With a little imagination, you can draw parallels between your home’s plumbing, electrical and HVAC systems and your body’s circulatory, nervous, and respiratory systems. Read more

by Suzanne Carroll
September 18, 2018

A complete kitchen renovation is expensive. The average cost is about $23,000, with high-end transformations costing upward of $50,000. The priciest part of these renovations is the cabinetry, as it requires significant planning, resources and labor to install. However, homeowners looking to save money and time may find that cabinet refacing is an easier and less expensive option for achieving the results they want.


What is cabinet refacing?

Cabinet refacing is a method of updating your cabinets without enduring the expense and hassle of ripping out the old ones. It’s different from simply painting over the old cabinets. During refacing, workers remove doors and drawers, sand down all the original cabinet surfaces, Read more