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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE Bay Area – Home Theater & Automation CATEGORY

Eliseo “Tito” Pabon is a veteran of the home theater and automation industry and owner of High Definition Designs, a Diamond Certified company since 2005. He can be reached at (707) 992-5999 or by email.

Tito Pabon

diamond certified contributor profile and expert article

Tito Pabon: A High-Definition Career

By James Florence, Diamond Certified Resource Reporter

PETALUMA — When asked what led to his career in the home theater and automation field, Eliseo “Tito” Pabon says it all stemmed from a childhood fascination with technology. “When I was a kid, I had a set of walkie-talkies, and I wanted to know what was in there and how it worked. In high school, I took up radio and TV repair, and after graduating, I joined the Coast Guard, where I continued working with electronics, telephony and computers. Twenty-five years later, I got out of the Coast Guard and wanted to continue in the electronics field. In 2006, I got connected with Jim Hage, then-owner of High Definition Designs, and went to work for him. Eight years later, my wife, Lauralee, and I assumed ownership of the company.”

Today, as owner of High Definition Designs, Tito says he enjoys both the technical and customer service aspects of his job. “I really enjoy setting up a new home theater or automation system and seeing it come to life. However, I think my favorite part is seeing the client’s reaction and getting that ‘wow’ factor.”

A resident of Petaluma, Tito expresses his appreciation for the North Bay climate and the active lifestyle it promotes. “I’m an avid cycler and I love the outdoors, so the weather is perfect for me,” he affirms. “I also enjoy playing tennis, going on walks with our dogs and doing landscaping projects around my house.” Besides enjoying the local lifestyle, Tito takes regular trips to the East Coast to visit his son, Joshua, who is a postal carrier in New York City, and his daughter, Jocelyn, who runs a small business in Baltimore.

In his life and career, Tito espouses the importance of integrity. “I strive to be a man of my word and always do what’s in the client’s best interest,” he affirms. “There have been times when I’ve had to tell a client, ‘I can’t help you,’ and referred them to someone else. In some cases, the client will call me later for a different job, simply because they appreciated my forthrightness, so it’s often a win-win.”

When asked the first thing he’d do if he were to retire tomorrow, Tito says he’d see the world. “I would definitely travel more, especially overseas. I used to travel a lot when I was in the Coast Guard, but since becoming a business owner, I haven’t had the time. I’ve never been to Europe, so that’s probably the first place I’d go.”

Ask Me Anything!

Q: What are your favorite sports teams?
A: The New York Yankees and the New York Giants.

Q: What’s your favorite local restaurant?
A: It’s a toss-up between Sugo Trattoria and LUMA, both of which are in Petaluma.

Q: Would you rather live in the city or the country?
A: The country.

Q: Do you collect anything?
A: CDs, records and digital music.

Q: If you could immediately master any musical instrument, what would you choose?
A: Either the guitar or the saxophone.

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Labeling Your A/V Cables

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PETALUMA — When hooking up a new A/V receiver, one worthwhile measure is to label all of the cables. While easy to overlook, this simple step can save you a lot of time and trouble if you ever need to… Read more

Expert Video Tip

Video: Labeling Your A/V Cables

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Complete Video Transcription:

PETALUMA — Host, Sarah Rutan: When connecting your new audio/video receiver to its various components, an important step is to label your cables. Today we’re in Petaluma… Read more

Ted Liu is president of InVision Home Theater, a Diamond Certified company. He can be reached at (925) 257-4975 or by email.

Ted Liu

diamond certified contributor profile and expert article

Ted Liu: A High-Definition Career

By James Florence, Diamond Certified Resource Reporter

CONCORD — Ted Liu’s involvement in the home theater and automation field started as a personal hobby but gradually developed into a full-time profession. “Several years ago, I installed an A/V system in my home,” he recounts. “I wanted the nicest system I could afford, and over time I continued to make it bigger and better. Friends and family started asking me to help them install similar systems in their homes. Before I knew it, I was going into business as an A/V contractor.”

Today, as owner of InVision Home Theater, Ted says his prior experience as a general contractor comes in handy with his latter-day career. “Because of my background, I know what’s inside walls, in attics and underneath houses, which helps me plan appropriately for hardwiring systems.” His favorite part of his job? “Making my customers happy,” he replies. “I love handing a customer the remote to their newly finished system and seeing the joy on their face.”

A resident of Alamo (where he lives with his wife, Ellen, and their two children), Ted likes to get out and about in his free time. “I enjoy hiking in the Marin Headlands and going fishing with friends,” he details. “I also like to watch movies on my personal home theater system and take my family on weekend trips to places like Napa and Tahoe.”

In regard to a professional philosophy, Ted espouses the importance of a good reputation. “Reputation is critical for any business, so naturally I want each of our customers to be happy with the work that we do,” he affirms. “If there’s ever an issue with a customer or a project, I make sure we resolve it. By being proactive about customer satisfaction, we’re able to maintain our stellar reputation and gain a loyal clientele.”

Ask Me Anything!

Q: What’s your favorite local restaurant?

A: Sauced in Walnut Creek.

Q: What’s your dream vacation?

A: I’d like to go on an African safari.

Q: What’s your favorite movie?

A: “Unforgiven.”

Q: If you could time travel, would you go to the past or the future?

A: Definitely the future. Obviously, I’m a technology guy, so I’d like to see what kinds of innovations the future holds.

 Q: Pancakes or waffles?

A: Pancakes.

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How to Fix Spotty Wi-Fi in Your Home

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CONCORD — If you own a large home, you’ve probably experienced issues with spotty Wi-Fi. This isn’t surprising: a standard Wi-Fi gateway is really designed for a small apartment, so it’s just not capable of providing a strong signal throughout… Read more

Installing an Outdoor Sound System

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CONCORD —An outdoor sound system is a great way to enhance your enjoyment of your outdoor living space. However, to achieve an optimal effect, your system will need to be designed and installed using the right approach. Some homeowners think… Read more

Expert Video Tip

Video: Designing an Outdoor Sound System

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Complete Video Transcription:

CONCORD — Host, Sarah Rutan: When it comes to outdoor sound systems, proper design is crucial for ensuring satisfaction with the final product. Today we’re in Concord… Read more

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