Auto Body

Video: Knowing Your Rights in an Auto Insurance Claim

Posted on July 09, 2019 by James Florence

PITTSBURG — Host, Sarah Rutan: When filing an auto insurance claim, make sure you know your rights in regard to choosing a body shop. Today we’re in Pittsburg with Diamond Certified Expert Contributor Harvey Weil of Advanced Auto Body & Collision Repair to learn more.

Diamond Certified Expert Contributor, Harvey Weil: There’s one important tip I’d like to share with you. When going through an insurance claim, the insurance company may direct you to a body shop that’s on their program. This is very cost-effective for them, but to let you know that- I just want to let you know that you, as a customer, have the right to choose the body shop of your choice. Read more

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Choosing an Auto Body Shop

Posted on July 03, 2019 by James Florence

PITTSBURG — If you need to file an auto insurance claim, your provider will recommend using an auto body shop that’s part of its direct repair program. However, it’s important to realize that you aren’t limited to the options presented to you—you have the legal right to take your vehicle to any shop you choose.

After you file your claim, your insurance provider will send you to a shop in its direct repair program for an assessment and appraisal. Once this is done, you can choose to continue working with that shop or take your car to a different one for repairs. For instance, you may have a preferred auto body shop that you’ve worked with before and feel more comfortable with. Read more

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Video: Choosing a Collision Repair Shop

Posted on February 01, 2019 by James Florence

FREMONT – Host, Sarah Rutan: Before taking your car to a repair shop recommended by your insurance company, there’s an important point you should be aware of. Today we’re in Fremont with Diamond Certified Expert Contributor Snehal Shah of Auto Techies to learn more.

Diamond Certified Expert Contributor, Snehal Shah: When trying to decide where to go after you’ve been involved in a collision and you’ve contacted your insurance company, you have two choices. One is to take it to a repair facility that your insurance company directs you to. Another is taking it to a shop that you know and have worked with, or you’ve done some background checks on through Yelp or other online reviews and believe that’s the better shop for you. Read more

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Video: Original vs. Aftermarket Auto Parts

Posted on February 01, 2019 by James Florence

FREMONT — Host, Sarah Rutan: When having a part replaced on your car, it’s important to know the difference between original and aftermarket parts. Today we’re in Fremont with Diamond Certified Expert Contributor Snehal Shah of Auto Techies to learn more.

Diamond Certified Expert Contributor, Snehal Shah: One of the questions I get more frequently than not is what is the difference between aftermarket parts and original or OEM parts. Well, there are some key differences between original and aftermarket parts. When using it for auto body work, the fit finish is never perfect. The lines are off between the two panels – adjacent panels. And also remember, the materials that are being used, Read more

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Original Parts and Aftermarket Parts: What’s the Difference?

Posted on January 31, 2019 by James Florence

FREMONT — One of the most common questions customers ask us is, “What’s the difference between original parts and aftermarket parts?” Original equipment manufacturer (OEM) parts are the exact parts manufacturers use on the cars they make. Aftermarket parts are basically imitation parts designed to be compatible with certain vehicle components.

When deciding whether to put OEM or aftermarket parts on your vehicle, you should consider the following factors:

1. When using aftermarket parts for auto body work, the fit and finish is never perfect. For example, if you’re having a panel replaced with an aftermarket part, the lines will usually be off between the replacement panel and the existing panels adjacent to it. Read more

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Choosing an Auto Repair Shop Following a Collision

Posted on January 31, 2019 by James Florence

FREMONT — Following an auto collision, you’ll need to decide where to take your vehicle for repairs. You have two choices: a “preferred” repair shop your insurance company recommends or a shop of your own choosing. Which is the right choice? To answer this question, you’ll need to consider where each respective shop’s priorities lie.

Before taking your vehicle to a “preferred” shop, there’s one thing you need to understand: that shop will be working for your insurance company, not you. For this reason, minimizing costs is going to be the main focus of your repair job, which means other aspects (quality of service, workmanship, parts) are likely to suffer.

In contrast, Read more

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Video: Assessing a Scratch on Your Vehicle

Posted on November 27, 2018 by James Florence

SAN JOSE — Host, Sarah Rutan: If there’s a scratch on your vehicle’s body, you may assume it needs to be repainted. However, this may not be the case. Today we’re in San Jose with Diamond Certified Expert Contributor Alex Rodriguez of A-Rod Auto Collision to learn more.

Diamond Certified Expert Contributor, Alex Rodriguez: A lot of customers come up with their problems, they say that the car is scratched up. If you’re running your fingernails, they don’t hang on the scratch, you don’t need no paint or any of that stuff. You can bring it to anywhere to buff it out and they will go away.

We run into a lot of it with the customers, Read more

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