Appliance Repair FAQs

by Matt Solis


Is your fridge on the fritz? Range acting strange? Ice maker on ice? If you answered “yes” to any of these, you’re likely in need of an appliance repair service. But before you hire a technician, you may want to get a better idea of what to expect from your service. In the following article, we answer several commonly asked questions about appliance repair services and working with a professional.

Q: What brands will an appliance repair company service?

A: Most companies work with both well-known brands (GE, Frigidaire, Sub-Zero, Viking, LG, Maytag, Whirlpool, KitchenAid, Thermador, Bosch, Wolf, Asko) and lesser known brands.

Q: Will an appliance repair company charge to come to my house?

A: Many companies do charge a small service fee, but it’s often waived or absorbed into the cost of the repair. You can request a quote from the company before the service begins so there are no surprises.

Q: Will the appliance repair company do a cut-rate repair?

A: A quality company will not take shortcuts or use low-quality parts, even if the customer requests it as a method of cutting costs. A good appliance repair company backs up and guarantees its work.

Q: My refrigerator isn’t cooling. Could it be low on refrigerant?

A: Many people think a refrigerator that isn’t cooling is low on Freon, but this isn’t the normal explanation. An appliance repair company can come check your refrigerator and give an honest, accurate diagnosis.

Q: Do appliance repair companies deliver and install appliances?

A: Many companies also offer free local delivery as well as installation on free-standing appliances.

Q: Do appliance repair companies offer warranties?

A: Most home appliances come with standard factory warranties. Many appliance repair companies also offer extended warranties on most appliances.

Q: How quickly can an appliance repair company get parts?

A: Most companies can get parts immediately. They usually have a large inventory in their trucks, but if they don’t have a certain part in stock, they can usually get it within a day or two.

Q: How quickly can I schedule a service call with an appliance repair company?

A: Many companies can come out the same day, although sometimes it may take a day or two.

Q: Can I trust appliance repair technicians in my home?

A: The workers from a quality company are professional, clean, courteous and trustworthy. They often wear uniforms and have scrubs to protect your floors, although they can also wear booties if you’d prefer.

Q: Why should I choose a Diamond Certified appliance repair company?

A: Diamond Certified helps you choose an appliance repair company with confidence by offering a list of top rated local companies that have passed the country’s most in-depth rating process. Only companies rated Highest in Quality and Helpful Expertise® earn the prestigious Diamond Certified award. Most companies can’t pass the ratings. American Ratings Corporation also monitors every Diamond Certified company with ongoing research and ratings. And your purchase is backed by the Diamond Certified Performance Guarantee, so you’ll feel confident choosing a Diamond Certified company.

Find a Diamond Certified appliance repair company in your area