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DIAMOND CERTIFIED EXPERT CONTRIBUTORS IN THE Alameda County – Computer – Service & Repair CATEGORY

Vladimir Galant is president of 911 PC Help, a Diamond Certified company. He can be reached at (415) 523-6060 or by email.

Vladimir Galant

diamond certified contributor profile and expert article

Vladimir Galant: A Hi-Tech Career

By James Florence, Diamond Certified Resource Reporter

CASTRO VALLEY — After more than two decades working with computer technology, Vladimir Galant is still going strong. “I started out by running an internet service provider in my home country of Lithuania,” he remembers. “It was a completely different scene in that time and place—a lot of people didn’t even know what the internet was, so it took quite a bit of courage and effort to build a company there.” In 2000, Vladimir moved to the United States to take a management position at an internet service provider in California. However, when the dot-com bubble burst just a year later, he found himself at a crossroads. “Ultimately, I decided to start working as a solo consultant. Over the last 15 years, my business has continued to grow and I now have four full-time experts working for me.”

Today, as president of 911 PC Help, Vladimir says his favorite part of his job is bringing relief to frustrated customers. “One thing I really enjoy is getting customers who have tried to get their problems resolved elsewhere and are desperate for a solution. When I’m able to fix the problem, I can see the appreciation in their eyes, which is very rewarding.”

A resident of Castro Valley, Vladimir spends his time outside of work on a variety of pastimes. “I love nature and physical exercise, so one of my favorite activities is hiking,” he details. “My favorite place to hike is Lake Chabot. I also enjoy doing yoga, going to the movies and spending time with my close friends.”

While he spends his days working with computers, Vladimir says the most important aspect of his job is working with people. “It doesn’t matter whether you work with computers or plumbing or anything else—at the end of the day, you have to serve your customers. People expect to be served well no matter what the job entails, which is why I emphasize customer service as much as quality work. Because of this, I have very high customer loyalty. In fact, the majority of clients I’ve served over the years are still with me today.”

Ask Me Anything!

Q: What kinds of movies do you like?

A: I like movies that portray situations and contain lessons that can be applied to one’s own life.

Q: What are some of your favorite movies?

A: “Crouching Tiger, Hidden Dragon,” “The Godfather” and “Heat.”

Q: Are you an early bird or a night owl?

A: An early bird.

Q: If you could travel anywhere in the world, where would you go?

A: Japan.

Q: What’s your favorite type of cuisine?

A: It’s a tie between Japanese food and Indian food.

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