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Diamond Certified Company Report

Tom's Appliance Service, Inc.
We declare that this company HAS QUALIFIED for and continues to meet the Ongoing Research and Rating Requirements for Diamond Certified® status.
9 Consecutive Years  Certificate #1483

Diamond Certified Ratings Dashboard

Based on 325 surveys of verified customers

Company Credentials

Liability Insurance
License Verification
Business Practices
Current Complaint File

Diamond Certified Qualification

Based on 325 customer surveys, we declare
Tom's Appliance Service, Inc.
has passed all rating steps and has earned
The Diamond Certified Award
No. 1483
Continuously qualified since January 2009.
David Pak
Director of Ratings Research
American Ratings Corporation

Verbatim Survey Responses

Cheryl V.  Verified Customer Name
“They came right away and fixed the problem the first time. ”
Michael H.  Verified Customer Name
“I would say, the consistency.”
Steven K.  Verified Customer Name
“I would say the respect.”
Click to read all survey responses

Diamond Certified Video Profile

Diamond Certified Profile Article

(408) 778-9955
(650) 326-2010

Tom’s Appliance Service, Inc. has been providing appliance service and repair for clients throughout Santa Clara and San Benito Counties since opening in the 1960s. Over the past two decades, the company has specialized in repairing Sub-Zero, Wolf and Scotsman brands.

Owner Jorge Paiva took over ownership of Tom’s Appliance Service in 1999 from original proprietor Tom Hughey. Mr. Paiva says he strives to continue the tradition of quality for which the company is known by providing excellent appliance service for his clients.