The Certification

Our rigorous 12-step company certification process is the most reliable anywhere. We survey a large random sample of only REAL customers by telephone to get the most accurate rating and to verify that only actual customers are responding. By surveying from a company's entire customer base, we ensure that the results of our study, good or bad, truly represent their company's customer satisfaction level.

Companies must score Highest in Quality in customer satisfaction, a 90+ on a 100 scale, and pass all of our credential-based ratings. By requiring such a high score to qualify, we cut out mediocre and poorly performing companies. We then conduct ongoing research and ratings to ensure all companies maintain their high performance.

The Research and Rating Certification Process
1. APPLY Companies must apply to be certified.		2. SAMPLE A random sample of typically 400 past customers is pulled from all customer files of the applicant company.
3. SURVEY A confidential telephone survey captures the customer satisfaction score based on quality.		4. TABULATION The quality score is tabulated. To qualify, a company must score 90 or higher on a 100 scale.
Rigorous standards are enforced
5. CREDENTIALS Credentials are independently rated for license, insurance, complaint status and credit for contractors.		6. PRACTICES Are the company’s business practices "customer friendly"? It must stand behind its performance.
Only The Highest Pass
7. AGREEMENT The company agrees to adhere to the Diamond Certified Customer Satisfaction Principles.		8. AWARD If quality and credential rating, as well as business practices qualify, the company is awarded Diamond Certified.
Ongoing Customer Satisfaction and Performance is Required
9. MONITORING We monitor credentials and complaints and conduct ongoing customer surveys.		10. MEDIATION If ever necessary, the company has agreed to participate in Diamond Certified mediation.
11. GUARANTEE You are backed by the Diamond Certified Performance Guarantee.		12. QUALITY The Company commits to ongoing quality ratings in customer satisfaction.

Criminal Background Checks Are Not Conducted: The rating steps that we conduct are described on this page. We do not conduct criminal background checks. If this is important to you when choosing your next service provider, do not hesitate to ask the company representative whether the employees who will be working in your home have passed criminal background checks and if any additional measures will be undertaken to protect your family and your property while work is in process. If you have children, you may also want to review the Megan’s Law website. We hope that this information has provided you with an added measure of decision-making power.