Yeaman Auto Body, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2002 and March 2010. Customer last names have been initialized for privacy.

“They were willing to tackle the job. I asked them to straighten out a dent and repair something. They did just what I asked them to do, and they did a great job.”
–Ana B.
“I like the service. The work they do is great.”
–Bill P.
“I have always used them. They are professional. Scott is wonderful.”
–Catherine S.
“They worked with us, and they gave us a good quote. I thought they were very accommodating. They did a good job.”
–Derek C.
“Their customer service, they explained the problem. They did a very detailed job within the budget we wanted to spend. They did an excellent job.”
–Doran S.
“They were on time, and they did a good job.”
–Elizabeth R.
“Their friendly service and their quality of work.”
–Joanie P.
“They were really friendly. The quote they gave us was detailed. They were not too expensive compared to the other places we looked into.”
–Joshua Z.
“They met my time frame. They helped me when I was having a problem with a car rental situation. I appreciated that they went over and above what they had to. They were so much better than any other place I had ever been to before. They shine in my mind.”
–Julie M.
“They did everything well. They were friendly, and they got it done quickly. They did a good job with the painting and the mechanical repair. The paint job they did looks so good. I think it outshines the side that didn't need to be repaired.”
–June B.
“The way they went about their business, their friendliness, how quickly they did things, and how they fixed things mechanically.”
–Nina O.
“They were efficient. They did a quality job in a short amount of time.”
–Ralph H.
“He worked with me instead of just rushing the job along. He was flexible and accommodated my schedule. He worked with me on the entire job. I was happy with the service.”
–Randy M.
“They went the extra mile. I was hit in the back of my car. They did some touch-ups on the front of my car, and they also gave me the touch-up paint. I would recommend them to everyone that I know.”
–Susan W.
“Very professional and honest.”
–Eric H.
“It was very convenient. It was easy to schedule an appointment with them. They were close by, and they communicated when the car would be ready.”
–Mari K.
“Their service, they did what they said they were going to do.”
–Robert W.
“They seemed interested in providing timely service, and they were honest about it in terms of their schedule and mine. They were very helpful in identifying the repairs that were needed. Both the front office management and the crew that did the work seemed very much insync with each other.”
–Robert W.
“Promptness.”
–Vic C.
“They were very accommodating. We got sick right before the car was ready. They were very accommodating to the fact that we couldn't pick up the car right away.”
–William S.
“Good communication, they kept me in the loop with where they were at. They had someone call me for a follow-up.”
–Ka L.
“They were honest and welcoming.”
–Nick D.
“They seemed honest.”
–Bill C.