Xtra Hand Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between October 2008 and March 2010. Customer last names have been initialized for privacy.

“Customer service, he was very clear and he did what he said he would do. Also, he let me know when there were change orders.”
–M.M.
“They were very friendly. They did a great job fixing our door.”
–P.C.
“He is friendly and honest.”
–Adam T.
“They were professional, on time, and they paid attention to details.”
–Al R.
“They are reliable.”
–Alan R.
“I liked his work. He was personable and very upfront about his pricing.”
–Alfonso A.
“They got the work done. They started and finished when they said they would. We had no problems.”
–Allison V.
“They did a very good job fixing my fence. They were fast and easy to work with. The fence looks great.”
–Allison T.
“They are responsive.”
–Ann S.
“He showed up and did the job he was hired to do, without any problems.”
–Bob H.
“They are easy to work with.”
–Craig S.
“Trustworthy, skilled, efficient, and fast service, there wasn't anything that I disliked.”
–Ellen F.
“Everything, the quality of the work, the price, and they are here when they say they are going to be here. They are very flexible if something changes. Also, they don't add additional charges for changes. They are very considerate of pricing and conscious of estimates. They are pleasant. I cannot say enough about them. They are not 'money-grubbing' at all. They are fantastic.”
–Enid H.
“We use him on a regular basis. He is upfront and good at assessing what needs to be done. He finishes things in a reasonable amount of time and at a reasonable rate. We have recommended him to quite a few people.”
–Lisa P.
“Their work is done well. It is perfectly executed.”
–James Z.
“They were courteous.”
–Jim R.
“I think that he is very conscientious. His prices are reasonable and they are willing to do a wide range of things.”
–Joseph K.
“He was very prompt.”
–Ken P.
“He is fabulous. Honesty, creative solutions, and he's thorough. He saved me a bunch of money. If he doesn't know how to do it, he will figure it out with expert help. If he doesn't have the right materials, he will go and get them. Also, his pricing is reasonable.”
–Linda R.
“They showed up on time. They were friendly and trustworthy.”
–Lisa B.
“They were on time and they did a good job.”
–Lisa W.
“Professionalism, they are responsive and reliable. They know the business. The actual work is very good.”
–Louise S.
“They were really professional and they did a good job. They were professional with the work they did and how they communicated with me. Their invoicing was also very professional. They were highly recommended to me by a friend.”
–Margie D.
“They were really fast. They came right away. My water heater went out recently so I called them. They came the same day and fixed it. They were also clean.”
–Marion A.
“I like their price, their workmanship, and their craftsmanship. He is a good worker. It is quality work for a fair price. I know I can rely on him to have it done in a timely fashion.”
–Meris E.
“Brant has a good work force. They do what they commit to do, in the time frame they say they will do it. They stick to estimated cost. They work to my satisfaction. I would work with them again.”
–Michele A.
“They are reliable and reasonably priced for the high quality of service. They do the job right.”
–Patricia B.
“The guys who work for Brant are very courteous and friendly. They do a great job. I call them over whenever I have a problem.”
–Reese M.
“They did the work well. I thought they did a great job.”
–Robin N.
“He was very nice and available.”
–Rossette S.
“They came on time and did what they were supposed to do. It worked afterward.”
–Shaun B.
“Their thoroughness, their explanation of what they are doing and why they are doing it, they find the best way to get the job done. They know how to create the best job flow. I think they are pretty good.”
–Shauna F.
“They were very accommodating and responsive.”
–Sonia A.
“I found them to be easy to talk to. They gave me alternatives. All in all, they were very easy to work with.”
–Stephanie K.
“They were on time and they did the job as promised.”
–Steven T.
“I like that he works with a careful and respectful crew of guys.”
–Teresa S.
“They were very easy to talk to. They came before they started the job. They looked at it and discussed it with us. They suggested something we hadn't thought of that worked out beautifully. Everything was done as we wished and everything was clean when they left. I was very pleased with the service. I would refer them to other people.”
–Tod A.
“Everything, they were pretty fast. They did a good job. Brant seemed like a good guy who knew what he was doing.”
–Tony P.
“He is my new handyman. He does what he says he will do. He follows up and returns phone calls. He is good at explaining and answering questions.”
–Tory F.
“His personality, and the fact that I had a good comfort level with him being in my home.”
–Vicki R.
“He returned my phone calls and he showed up on time. He did a good job. He was very easy and pleasant to work with.”
–William P.
“He was personable and he listened to me.”
–Amy C.
“They were just pleasant to work with.”
–Anne M.
“I've used them quite a few times and I have been pleased with them. Brant is very easygoing and dependable.”
–Archie I.
“He was recommended by my contractor. He installed my ceiling fans properly.”
–Ben G.
“They are reliable, they do a good job, and they show up when they say they are going to.”
–Deb G.
“He does very good work. He is very pleasant and affable to work with.”
–Debra A.
“They are reliable and they do good work.”
–Deidre J.
“They were dependable. They did what they said they would do.”
–Dena D.
“I've used them more than once. I like their availability and that they are willing to do little jobs.”
–Eileen M.
“Friendliness, flexibility, and receptiveness to our needs, they did exactly what we wanted. We appreciated that. Also, the final price was the same as the estimate.”
–Jane S.
“I like Brant. He is reliable, fair, and nice.”
–John I.
“I like Brant. He is straightforward and honest.”
–Joni P.
“The crew that he has working for him does good work.”
–Margaret S.
“Friendly and cooperative, they work with you.”
–Mary M.
“The workers were friendly and knowledgeable. I thought they took pride in the work that they did for me. They performed the work I contracted out to them satisfactorily and on time.”
–Mike D.
“They are friendly and competent.”
–Paul P.
“I felt comfortable working with them.”
–Rebecca J.
“Brant was very personable.”
–Robin A.
“He was very professional. He was also very flexible in terms of the schedule and in regard to the type of work he could do. He did a very good job.”
–Steve L.
“They were on time, they seemed to work efficiently, and they were easy to deal with.”
–Tom B.
“They were very punctual and they did a good job.”
–Vera F.
“They showed up when they said they would. They were accommodating and nice to work with.”
–Aaron V.
“Brant seems to understand my needs. He has confidence.”
–Annie I.
“Once they got to the job, they did it quickly, neatly, and very well.”
–Dorit H.
“The value, I thought I got a really good price for the service I was looking for and for the quality of the work.”
–Dylan K.
“They did a good job and they were fast.”
–Ellen F.
“They returned my phone calls. They came when they said they were going to.”
–Kirste B.
“He is down to earth. He is also clear about what he can and can't do. He delivers.”
–Jamal G.
“I think Brant is really responsive. He is committed to getting it done right. When I call him, I know I am going to get a call back. I like working with Brant. I feel it is a very pleasant experience.”
–Jana G.
“I guess just the personal service.”
–Julie P.
“He was quick to send someone out both of the times that I called.”
–Karen K.
“They are quick, reliable, and I can count on them.”
–Katie L.
“They were on time. It was a good price. They were very clean and tidy after they finished the work. I was very satisfied. I thought they were great.”
–Kim D.
“They seemed honest. They showed up when they said they would.”
–Leah I.
“They are reliable and they deliver. They are very effective communication wise. They use e-mail.”
–Linmei C.
“Fast, clean, and they delivered exactly what they said they were going to deliver.”
–L.Y.
“How prompt they are, we also like that they are very practical.”
–Lynn B.
“I thought the people that did the work were personable.”
–Peter B.
“Very personable, and they work within my budget. I feel comfortable having them here.”
–Tony K.
“They were reliable and they showed up when they said they would.”
–Wanda M.
“They were flexible in terms of what they were willing to do. I had a project where I was doing most of the work. I called them in to help me get over the hump with a couple of things that I wasn't sure about. It is hard to find somebody to help you do something. They were helpful with that.”
–John C.
“They take care of a lot of little stuff. They are fairly reasonably priced.”
–Merle Y.
“He was on time.”
–Tim A.
“They seemed to be courteous and professional.”
–Anne D.
“I liked them as people. The work was satisfactory.”
–Corinne A.
“The owner was personable and easy to talk to.”
–Praveen S.
“The price.”
–Susan M.