Window Haven Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between August 2002 and March 2010. Customer last names have been initialized for privacy.

“Their efficiency.”
–Ann H.
“Their prompt response and professional manner, everyone was nice.”
–Carol P.
“They are very honest. That's why I have used them several times.”
–Chris P.
“Their follow-up, they make sure that they keep you abreast of the job. I have had a great working relationship with Bob for ten years.”
–Cliff R.
“Bill was very qualified. He was able to accommodate our weird angles. The windows look great.”
–Donna M.
“Their follow-up was great and they were always on time. They were quite positive and they did a great job cleaning up.”
–Donna W.
“The quality of the installers, they're extremely professional. They simply get the job done.”
–Frank G.
“They were on time. They came in, did what they said they were going to do, and got out.”
–Janet C.
“They came and did the job. They were clean and precise. I was really impressed.”
–Katie R.
“They were quick and efficient. The quality of their product was excellent.”
–Nina W.
“They were very responsive.”
–Nicole C.
“They were professional and clean. They did a very good job.”
–Norma P.
“They kept their promises about everything. The installation was done thoroughly. They were competent and quite efficient. I have recommended them to many of my friends.”
–Peter M.
“I liked the windows. They looked great.”
–Rachel M.
“I liked the fact that they were on time, efficient, and professional. I also recall that one of the guys was nice enough to give one of my neighbors a jump because his battery was dead.”
–Robin S.
“I liked the windows. The staff was extremely polite and helpful.”
–Roger W.
“They were courteous. The two guys that came out really knew their stuff.”
–Sam S.
“I just felt that they were honest and worked with integrity. I also liked the quality of the product.”
–Shirley C.
“They did what they said they were going to do and they were on time.”
–Steve T.
“They just did such a good job.”
–Terri S.
“The workers were courteous and professional.”
–Marty S.
“They replaced all of our windows. They were reliable.”
–Sydney O.
“I was happy with them. The worker was personable and nice. Unfortunately, I don't recall his name.”
–Wallace C.
“The price and their flexible scheduling.”
–Randy F.
“I really liked the installer's personality.”
–Rachel S.
“I like everything about them.”
–Tina D.
“I am very happy with the service they provided for us. I have recommended them to friends.”
–Delores P.
“I don't know. They are just very good.”
–Larry P.
“They showed up when they said they would. They were responsible. The installers were impeccably clean.”
–Linda S.
“The people that did the work and the gentleman that came out to do all of the measuring.”
–Irene K.
“They were friendly and neat. They worked very hard.”
–Martha D.
“I like the young fellow that comes in and installs it. He is very good and clean. He doesn't leave anything behind him. He knows what he is doing. I don't have any complaints.”
–Kaja J.
“They cared about my concerns, even when I was trying to micromanage them. They were very patient. When I called PG&E to get a rebate, they gave me a hard time. Window Haven helped me out with that. I love the fact that they gave me a coupon for Cattlemans. Their customer service and customer satisfaction was great. I have nothing bad to say at all. I am very happy with them.”
–Mary B.
“I liked his presentation, as it was technical.”
–George B.
“I liked how personable they were.”
–Corinna G.
“They have good workers. They know what they are doing. They keep a clean work area.”
–Ken W.
“I just liked the way they worked. They were very pleasant and very clean. They did a good job.”
–Chuck M.
“They had a very efficient man that installed them. He was here promptly. He cleaned up after himself. He did a really good job. I was very impressed.”
–Marlys K.
“They did the work on time and at the price they quoted.”
–Leon B.
“They were prompt. They knew what they were talking about. They gave suggestions about how to trim the windows after they finished them.”
–Betty H.
“They were quick andclean.”
–Jennifer K.
“They are fast, good and nice.”
–Corinne P.
“I like the neatness of it, they maked my house look nice and everything was spotless.”
–Minnie G.
“Nice windows, great installation and great people.”
–Sandy A.
“I liked their service, the guy taking the measurements and the installers worked cleanly and quickly.”
–Phil R.
“Excellent customer service and the workers were friendly.”
–Deidre S.
“They were very neat and tidy.”
–Zelda W.
“They were quick, measured properly and cleaned the windows well.”
–Lisa V.
“Their service, installation was excellent, treated home well and had a great crew.”
–Sue R.
“Quick.”
–Kendra S.
“They were fast and efficient.”
–Laxmi T.
“Efficient, didn't waste time, we're very happy with the windows.”
–Nan W.
“They were on schedule, cleaned up afterwards and the work was good.”
–Mary W.
“I like the border around the windows.”
–Margie W.
“They did an excellent job.”
–Gary V.
“They do what they say they will.”
–Mark B.
“They were clean and left everything absolutely perfect.”
–Mike B.
“They are straightforward.”
–Ron N.
“The personal service.”
–Mary H.
“On time, professional, I was very impressed.”
–Shirley C.
“The windows are great. They did a good job with service.”
–Jeff K.
“They were accurate and prompt.”
–Will D.
“Everything.”
–Dave M.
“Efficient and courteous.”
–Paul N.
“Nice, fast and drove all the way out here.”
–Jacque H.
“They were efficient and quick.”
–Helga B.
“Price and customer service.”
–Ryan M.
“The saving on electricity.”
–Doris B.
“The windows slide so smoothly and look nice.”
–Frances F.
“Friendly and efficient.”
–Kelly L.
“Honest, quality work and quality product, prompt.”
–John H.
“The quality of the windows.”
–Trina A.
“Very prompt.”
–Bernadette R.
“Professional, prompt and knowledgeable.”
–Kinderlin C.
“Good job.”
–George P.
“They were accurate in the estimate and installation.”
–Charlotte S.
“I give them a 15 for their beautiful work, and the nice people.”
–Petaluma C.
“The 2 guys that came were really nice, and the windows look really nice.”
–Pam W.
“We called for an appointment, they came out the same day, and were here on time. The windows were installed within a few days and were very nice.”
–Tom M.
“Nothing in particular. I have no idea, we were more interested in saving money, that's all.”
–Seth S.
“They hit each deadline, they're cheerful, courteous, and nice. The installers are great, and they did a beautiful job on my house.”
–Kevin H.
“They did a wonderful job.”
–Ron B.
“We were happy with the whole thing. They did a quality job in a timely manner and the people were nice to work with.”
–Cathy S.
“I love the way they look and the guys that came were nice.”
–Dorothy M.
“The windows are great. They look great and they serve their purpose.”
–Jim F.
“The products are great and they did a perfect job.”
–Diana H.
“The quickness and consistency.”
–Al G.
“The windows are nice and the gentlemen that came and installed them were courteous and knowledgeable.”
–Charles A.
“They were on the ball and efficient.”
–Larry R.
“They were on time.”
–Cindy S.
“He was nice and did a beautiful job.”
–Maryann W.
“They were quick, easy and cheap.”
–Chris F.
“They followed through.”
–Randy H.
“The prices and product.”
–Bob B.
“The salesman and installers were polite.”
–Charles J.
“They were quick and I love the windows.”
–Amy K.
“The integrity.”
–Mr. S.
“They follow through on their word.”
–Brett S.
“The customer service.”
–Roberta K.
“I was impressed with the bid. They're honest, did a good evaluation, and answered all of my questions.”
–Beth B.