Willow Glen Diamond Company Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between September 2002 and March 2010. Customer last names have been initialized for privacy.

“They were terrific. We were on the same page. I can't say enough nice things about them. They have good creative skills and good quality. They delivered on everything. From my viewpoint, all the details were right on. I am happy to recommend them.”
–Barbara G.
“They are always willing to help me. The work they do is great. I just think they are great all the way around.”
–Barbara K.
“They seem to do whatever I need them to do.”
–Bill O.
“From a customer service point of view, they take the time to get to know you. Once they know you well, they know how to find what you are looking for. They know what your style is and what your financial situation is. They pride themselves on relationships.”
–Chantel J.
“I'd say the personalized service. When I go in there, I get a lot of special attention. They have a good selection and they are very friendly.”
–Cyndi M.
“I like the people. I think their prices are very fair. I have known the company for about 15 years.”
–Jan M.
“It's close to my home. They're friendly, informative, and they know their diamonds.”
–Lourdes A.
“The owner and her wisdom as to what she knows about jewelry, she is fabulous.”
–Penny G.
“We are very satisfied. Terri is great. Lincoln is a great area and everyone is on a first name basis.”
–Shirlee S.
“If I could, I'd give them an '11'. I like that it's near my home. I like all the people who work there. They are very honest and accommodating. I feel like they tell me what is appropriate for me, not just what's the most expensive. They know me as a customer and they make recommendations based on my lifestyle, as well as what I will get the most use out of.”
–Stephanie R.
“Their knowledge and their customer service, as they get you exactly what you are asking for and they don't pressure you.”
–Sue P.
“I liked their personalized service. We had a ring custom made to match an antique piece. It turned out exactly how we envisioned it.”
–Theresa N.
“I thought the service was good and they were knowledgeable.”
–Thomas H.
“They are just convenient.”
–Walt L.
“The customer service, as they weren't pushy. They were also very helpful, and they respected my budget.”
–Greg B.
“The service, the prices and the quality, I always get good quality stuff and the prices are fair. The ladies are always very helpful.”
–John B.
“The customer service, they were helpful.”
–Linda B.
“They are really helpful and don't push for a sale.”
–Shannon K.
“I like everything about them.”
–Tim M.
“I like the whole package; the customer service, their personalities, that they are able to hear my needs, and that they want to satisfy me. It doesn't matter what amount of money you spend, you get treated equally.”
–Aileen T.
“The customer service.”
–Lark S.
“I like the personalities of the people.”
–Suzanne C.
“The girls were so nice to me.”
–Olga R.
“The stone itself is great. I am fond of the personnel and the way they treated me.”
–Dawn W.
“I liked the friendly people.”
–Katherine T.
“The service is great, they are very friendly, and every time I go in I feel important. I trust Terry; she is so personable, gracious and accommodating.”
–Pat N.
“I like the design of the ring they did for me.”
–Jennifer B.
“The salesperson treated me very well and helped me solve my problems.”
–Paul D.
“They listen to every request and get it done.”
–Caleb C.
“I love them; I would never go anywhere else.”
–Juan G.
“I like that they are a local town jeweler, extremely knowledgeable, and very personable.”
–Sharon F.
“The customer service.”
–Yoko K.
“They are very service orientated. We were happy with them.”
–Paige B.
“The customer service.”
–Sophie N.
“The owner seems to know exactly what we want, all my kids use them.”
–Jeff F.
“They were flexible and helpful with all my options.”
–Sooketoo B.
“I like the location of the business.”
–Glen T.
“The people were great.”
–Paul B.
“I love the selection of jewelry they have.”
–Darleen G.
“I've only been there a couple of times, but they seemed honest.”
–Raymond W.
“They have good quality merchandise and are reasonably priced.”
–Nora O.
“It's a customer service place. They are all helpful and interested in the customers.”
–Dawn F.
“I like the amount of good products they carry.”
–Marilyn S.
“That's all I want to say. I think my rating should speak for itself.”
–Richard B.
“My wife goes in there most of the time to buy a few expensive types of jewelry. Whenever she needs something fixed, repaired, or changed they do it for free.”
–Norma M.
“I like the time they take with each customer, even if I have to wait until they finish the customer before me.”
–Phil M.
“I am happy with everything they've done for me.”
–Millie E.
“The staff is friendly and they have a large selection to choose from.”
–Allison M.
“I don't really know, but I have purchased several things from them.”
–Donald C.
“Everything. It's a great place to work with.”
–Stacey J.
“The jewelry is good quality.”
–Kelly G.
“Their prices are fair.”
–Richard H.
“They have good merchandise.”
–Loi L.
“They are personable.”
–Bruce C.
“I like expensive jewelry that is good quality and they have it.”
–Marjorie L.
“They finished a bracelet repair fast.”
–Jennifer P.
“It's the only place I will go for jewelry. They are very nice and accommodating.”
–Laurel B.
“The quality of the jewelry.”
–Roxanne R.
“They have good jewelry and the people at the front are very nice.”
–Helene M.
“They are nice.”
–Janet W.
“The quality of the jewelry.”
–Carmel L.
“They know me there.”
–Betty C.
“I go there all the time.”
–Lorrayne B.
“I like the quality of the people and their merchandise.”
–Gloria
“They have a friendly group of people with the knowledge that they need to properly advise customers.”
–Barbara S.
“I have always had good experiences there. They know their jewelry.”
–Cathy C.
“I love them in every respect.”
–Carol P.
“The people.”
–Teresa R.
“They're close by and friendly.”
–Nanet F.
“When I asked them to fix my ring, they did it.”
–Ruth C.
“Personalities, I think they are honest and they give good advice.”
–Elizabeth B.
“They are clear in explaining how they are going to work on your jewelry.”
–Francine P.
“They clean the jewelry before they give it back to you.”
–Don D.
“I was satisfied with the repairs.”
–Ben L.
“Just the way they do business.”
–Frank J.
“They are attentive and helpful.”
–Lynette S.
“The service I received.”
–Anthony H.
“The customer service.”
–Gee H.
“The advice and prices are good.”
–Carol W.
“Everyone is friendly and helpful.”
–Donna J.
“They had what we wanted.”
–Nicki P.
“They are welcoming and seem to be knowledgeable.”
–Gayl N.
“The jewelry.”
–Janice S.
“They have a good showroom.”
–Lisa B.
“They know about the value of jewelry.”
–Pamela O.
“They're knowledgeable and attentive to their customers.”
–Cici M.
“The atmosphere is nice and they are friendly.”
–Tamara B.
“The service and advice.”
–Ingrid D.
“They know the details of a particular piece of jewelry.”
–Mark S.
“They have a good selection of jewelry.”
–Kathleen B.
“They had what I wanted at a good price.”
–Gloria K.
“They are accommodating and answer questions.”
–Sheryll T.
“They have quality jewelry.”
–Susan A.
“The quality.”
–Donna L.
“The personal service and the quality of merchandise.”
–Mabel P.
“They greet you when you get there, and that's always a plus.”
–Sheri S.
“They are friendly and helpful when you don't know what to do.”
–Caryn M.
“They can fix or create just about anything.”
–Marian W.
“The jewelry is nice.”
–Dorothy S.
“I've had some jewelry fixed and cleaned. They did a good job.”
–Catherine A.