Western Auto Body, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2005 and March 2010. Customer last names have been initialized for privacy.

“They were friendly and honest.”
–Alan B.
“They were honest and they did what they said they would do.”
–Betsy B.
“The quality of their work.”
–Bob B.
“They are professional, honest, and a nice bunch of people. They are not too big and not too small. They always have a loaner car when I need it.”
–Dorothy A.
“Their courtesy, I recommended people to them and they were satisfied.”
–Floyd B.
“They provide excellent service. They are very accommodating, honest, and forthright. They don't promise anything that they can't deliver. I think their prices are fair. I have been trading with them for over twenty years. They have always been a first-rate shop.”
–Forrest B.
“They took care of the paperwork. They were on top of things when I called and they always had answers to my questions. They checked the car before they gave it to me. They found out that the window replacement wasn't a good job so they fixed it. They had the brains to run water over the window to figure it out. I didn't have to wait for a rainstorm to find that out. The whole crew was very pleasant. They had a good reputation.”
–Matt M.
“They did a good job. The people were nice and friendly.”
–Opal D.
“They were timely, helpful, efficient, and very friendly. I have an old seventy-one and they did a wonderful job.”
–Barbara H.
“I like that they are a local business that is close by. I also like the quality of their work.”
–Catherine A.
“They were fast, thorough, and professional.”
–Corben G.
“Their customer service was great.”
–Daniel M.
“I liked the fact that they were prompt, courteous, and understanding.”
–Gloria B.
“Their customer service is outstanding.”
–Jodi J.
“Their friendliness, responsiveness to my questions, and their overall service.”
–Kathleen K.
“Their professionalism, compassion, and follow-through.”
–Kim K.
“Their friendly customer service, and they do a good job with the cars.”
–Mike M.
“It was great personal service. He also helped me with other problems. I appreciated what he did for me.”
–Robin M.
“They handled everything well. There were no surprises.”
–Ron J.
“I like their honesty.”
–Cathryn C.
“It was convenient and local. They had a low price, which helped with my insurance. The price was right.”
–Gene K.
“I liked the secretary. She was professional.”
–Richard K.
“I thought they did a good job. Everything came out great. I haven't had any problems with it.”
–Steve C.
“They were friendly and the service was quick. They were very nice and professional all the way around.”
–Teofanes L.
“They were nice. They did good work.”
–Jane B.
“They are very personable.”
–Alan B.
“The people are very friendly. Everything is good.”
–Alejandro F.
“I don't know. They are courteous, helpful, and they have a good service.”
–Ann K.
“The people were very nice, friendly, and informative. The work was good.”
–Bill B.
“Their whole service, from rental cars to keeping in touch with me.”
–Chris K.
“The service.”
–David H.
“I would say the quality of work and the customer service.”
–David L.
“Their customer service and their guarantees, if you have a problem, they will make it right.”
–Grant S.
“Quality work and friendly service.”
–Grant S.
“They are very friendly, honest, and nice. They call me back.”
–Greg L.
“They were courteous and efficient. Their prices were pretty right on.”
–Janet G.
“They get right to it and they call me back.”
–Jim C.
“They are very friendly. They do what they say they are going to do.”
–Jim M.
“They just did a good job. They did it as promised and it was clean. They were friendly.”
–Patty T.
“I like the whole package, their workmanship, and the expediency.”
–Sandra G.
“Just nice people and they took care of my car. They washed it before I picked it up. It was a good experience overall.”
–Susan H.
“The people who work there are very knowledgeable, helpful, and friendly. They are very good at what they do.”
–Tessa B.
“They are very personable.”
–Tim B.
“They were very friendly and helpful. They did a good job.”
–Tyson A.
“Courteous service.”
–Amy D.
“Friendliness.”
–Sabrina H.
“I like that it is a small, little shop. I also like that they have loaner cars.”
–Andrea H.
“They were really easy to work with. They were able to accommodate getting my repairs done in a short amount of time.”
–Karen A.
“They did a fine job fixing my car.”
–Virginia N.
“They were very friendly. They tried to explain things. The paint job was well done. They got me a car right away. I was able to pick it up at the shop.”
–Janice Z.
“Good service and good outcome.”
–Lynn A.
“They were fast and did a nice job.”
–Chelsea A.
“They are local and I know them.”
–Kristee A.
“They were friendly; they did a good job in a reasonable time.”
–Vincent A.
“Impressed with the work.”
–Dorothy A.
“They are fast, friendly and efficient.”
–Leila A.
“They were local, personable and all around good people.”
–Jennifer A.
“The overall finish looks very good. I couldn't tell the difference.”
–David B.
“They did a great job and I liked the friendly service.”
–Kevin B.
“Everything went smoothly.”
–Jamse B.
“They took care of things and did a good job, on time.”
–Acacia B.
“The service was great. They were very reassuring and responsive. They offered a personalized service, wich was quick, efficient. The work was of the highest quality.”
–Judith B.
“Their work, their attitude; they're friendly and caring.”
–Carol B.
“They really pay attention to the individual. they keep you informed about what they are doing, and they do good work.”
–Alicia B.
“They were very open and communicative.”
–Phillip B.
“Communication and excellence in quality and service.”
–Dave B.
“Their service and their workmanship.”
–Jim C.
“They did a good job, and they communicated very well.”
–Kelsey C.
“They did quality work.”
–David C.
“I like the way they deal with customers, and the quality of their work.”
–John C.
“He's a real nice guy and they do good work.”
–Elaine L.
“They are really close and very nice.”
–Michelle C.
“They're very friendly, and they do a good job.”
–Ginette C.
“They're local; they got it done; and they're on the ball. They even gave me a ride home.”
–Sean C.
“They're local; they're friendly; and they do very good work.”
–Elisa C.
“They were personable, convenient, and they went out of their way to help with the schedule.”
–Nancy C.
“They did what they said they were going to do and they did it on time.”
–Don D.
“They are good people and do good work.”
–Andrew D.
“I like their service; the people are very nice and they don't BS you.They get the job done.”
–James D.
“They are very professional and took care of everything, even when we had a problem with the insurance company.”
–Karen D.
“The girl who answers the phone is very helpful. They get you in right away. They do the work expeditiously. They gave me a vehicle to use.”
–Suki E.
“Everything: they were friendly and helpful, and treated me so nicely.”
–Judith E.
“They are a good local business who do great work. The prices are good and the people are great.”
–Robin F.
“The personnel, the timeliness.”
–James F.
“They are easy to work with and close by.”
–David F.
“They are very personable and go good work.”
–Sterling G.
“They are very honest. They kept me updated on what they were doing.”
–Donna G.
“They are easy to talk to,and they do the job well. They are respected by the insurance companies in the county.”
–Tom H.
“We've used them six times.The work is excellent, their prices is reasonable, they return the car when they say they will, and they fixed one problem while we waited. I highly recommend them to all my friends, they have a great outfit.”
–Harry H.
“They did a really professional job. I have a Volkswagon Bug that they turned into an absolute masterpiece.”
–Barbara H.
“The good customer service.”
–Laurie K.
“I have been a walk-in and they have dropped everything to help me. They have ordered parts for me when they don't even have to. They have gone out of their way for me, and one day did something for me that when I asked how much I owed, they said we allow twenty minutes a day of free-time, and we gave it to you.They even send out thank you cards.”
–Thelma K.
“They went out of their to work with us in a tight financial situation. The receptionist and they entire staff were great.”
–Leslie L.
“They were able to work with me to get some salvaged parts so my car would not have to be totaled.”
–Debra L.
“They are friendly and efficient.”
–Teresa L.
“They do good work and they are very personable.”
–Marilyn L.
“They did the job.”
–Mike M.
“The convenience to my home.”
–Bruce M.
“They are small. They seemed honest, and they did good work.”
–Steve M.
“They were friendly and treated us as humans.”
–Linda M.