The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2008 and March 2010. Customer last names have been initialized for privacy.
“They've always been very professional. Whenever I've had problems, they've taken care of them. Pete has always been conscious of cutting edge technology and materials. He offers the BIBS system to his customers for the same cost as the usual system, so we can try it out without an added expense, and he can get feedback on the system.”
–D.D.
“They're efficient and quick.”
–H.C.
“I like their service. They're nice guys. I like the sales representative and the owner. I've been working with them for twenty years.”
–M.C.
“I've been using them for twenty years. The ladies in the office are very helpful, and the estimator is always on time. When the guys show up, they're neat, and they do a clean job. They make my life as a general contractor easier.”
–R.C.
“I use them for insulation and fireplaces. They show up on time, they do good work, they finish on time, and I can count on them. They're professionals.”
–Z.C.
“They did an excellent job. The estimator was very good. They were very professional. We were very pleased. We would use them again. Honesty is the first thing, and these people were honest. If they ever need a reference, we would be happy to give them one.”
–Bernie L.
“They showed up on time, and they did the job they said they would do for the price that they quoted.”
–Kurt S.
“I've used them twice since the first time. They were very efficient. They came out right away, and they did a great job. They were neat and clean. Their price wasn't the lowest, but it was a good value for the money. The sales guy, Rick Montero, was great. He got back to me right away with a quote.”
–Joe B.
“We had the floor insulated. Going into it we didn't know if it would work but it did.”
–Joe S.
“They were easy to work with. My parents had used them and told me about them. I thought they did a great job.”
–Katie S.
“They were on time, and they cleaned up afterwards.”
–Mary B.
“They do what they say they're going to do.”
–B.L.B.
“Their speed, their customer service, and the results were good. I've already referred a neighbor to them.”
–Jesses B.
“We've used them for at least five years. They're the only people we use. Their prices are good, and they answer their phone calls.”
–B.C.
“They got out there and hooked me up.”
–B.C.
“It's easy to work with them. Their office is great, and when we schedule something, they show up.”
–B.C.
“They're responsive, competitive in price, and they follow up well. They do a good job. We've been using them for over ten years.”
–C.D.
“Their price was reasonable, and they were diligent. They stayed there until the job was done.”
–F.C.W.I.
“Prompt service.”
–James
“I know them, so we have a rapport. They work with me on the bid numbers if we're tight.”
–K.C C.
“Scheduling was easy, and they were on time.”
–Jeff J.
“They showed up on time, and they cleaned up after themselves.”
–John F.
“The person who did the quote was very professional and quick. The crew arrived on time.”
–Barbara G.
“They are always on time. They also have good prices and good customer service.”
–A. A. C.
“They just get it done. They get it done in a timely fashion and their services are well priced.”
–C. K.
“They do what I ask them to do. If there are any problems, they are there to fix them for me.”
–N. B.
“They show up when they are supposed to and get the job done when they are supposed to. They are not overly expensive. They do their job well.”
–T. C.
“When I called to set up the insulation, they got back to me right away and showed up on time.”
–Agustin
“Actually, they were pretty good. They kept their contract with me. Everything worked out well.”
–Alfred W.
“That they were flexible.”
–Andrea
“They are reliable.”
–Arleta
“I use them for every job and they've never failed me. They suit up and show up when they are supposed to.”
–Bailey
“Their prices, they also show up when they say they are going to. They finish in a timely manner.”
–Bill
“They respond quickly.”
–Bill
“They were on time and they did the job.”
–Bob
“They arrived on time and finished when they said they would.”
–Bob
“They did it on time.”
–Brian
“Everybody was able to work together.”
–Byron
“They do what they say they are going to do when they say they are going to do it.”
–Carl
“They were very prompt in getting information to us. They were very thorough with everything.”
–Charlie S.
“The fact that I had no problems with them, they had good service.”
–Chris
“Customer service, they always get back to me. Every time I call them, they always have someone call me back right away.”
–Chris
“They were prompt and did a good job in a timely manner.”
–Dan
“I've been using them for years and I've never been disappointed. They seal everything very well, so I've never had a problem with inspections. Timeliness and cleanliness are mandated by our company and they do this very well. We are certified green builders and they do that type of insulation as well.”
–Dave
“They did the insulation just fine. It was on time and quick.”
–David
“They come quickly and do the job. They are in and out quickly.”
–Eddie
“They were prompt and they did what they said they were going to do. They were very good. I was very happy with them.”
–Farook
“They came out on time and did the job. They also followed up, so they did very well.”
–Harry
“I have them scheduled for a job in the near future. When they schedule, they are right on the money. Being there when expected is important for a contractor.”
–Jake
“They were on time, neat and they did what they said they would do.”
–Janet
“They came out quickly for the bid and told us that they'll come back in two to three days. The job was done for a fair price and they were very nice.”
–Jennie
“They are the only ones I use. For one thing, they answer the telephone. If they schedule a project, it is a done deal. If there is a problem, they let me know.”
–Jerry
“Their communication and the speed at which they completed the job, they did more than what they said they would do.”
–Jim
“I have been using them for over ten years.”
–Joe
“I've been using them for twenty years. They are honest and I like working with Pete. I've never used anyone else but them.”
–John
“They are very prompt and their prices are very good. They are very business oriented.”
–John
“I like their sales guys and their estimator, Rick Montero. I really like Rick. They are nice and they do a very nice job. They are very responsive. They are an excellent company. Rick is a great PR person.”
–John
“They did what they were going to do when they said they were going to do it.”
–Judy
“Their customer service and pricing.”
–Kai
“What they did for my house, as it stays cool on a hot day.”
–Kathryn
“Their personal service.”
–Keith
“They delivered as promised and showed up when they said they would.”
–Kevin
“They were dependable and showed up on time. There were no issues.”
–Kevin
“Not having to tell them how to do their job and they are very professional.”
–Lalo
“They have always been service orientated.”
–Larry
“They do what they say they are going to do.”
–Laurie
“They work with my schedule.”
–Mark
“Their price versus quality is a good ratio.”
–Michelle
“They were prompt, on time and they did the job that they said they were going to do.”
–Mike
“They show up when they say they are going to. When you call them, they are available. The prices are not outrageous.”
–Murat
“They are very good at accommodating my schedule.”
–Paul
“Michelle, one of the representatives that go out to take measurements, was very polite and punctual. The installers were very qualified.”
–Pete
“I've been using them for years. I will continue to use their service since they are top notch. I love their company.”
–Ralph
“They are reliable and do good work.”
–Ron
“They are professional and on time most of the time.”
–Sammy
“They show up on time and do the work correctly.”
–Stephen
“Their service.”
–J. D. A.
“The quality of the work they do and they are on time.”
–S. C.
“Their service is good.”
–S. C. C.
“They gave the quote quickly and came right out to do the work.”
–Amy
“They are reliable and knowledgeable.”
–Brian
“They had good customer service. While doing the work, they accidentally broke a part off the fireplace, but they quickly took responsibility and ordered another one.”
–Celeste
“There was some initial leakage, so the installer kept coming out and stayed on the job until it was done right. I appreciate that type of work ethic. We could not have asked for more than that.”
–David
“The customer service, as they are always available whenever I have any issues with their work.”
–Derrick
“Good sales representatives.”
–Don
“Their service, they are very dependable, reliable and their prices are fair.”
–Elias
“They respected my time schedule. I also liked the guy with whom I worked.”
–Eric
“The professionalism, they know what they are doing, and if there is a lower cost option, they will use it. The price and the quality are good. They do what they say they are going to do.”
–Frank
“Customer service, as in outside sales and responding to my request for quotes.”
–Gary
“The service.”
–Gillian
“They are on time and very cooperative. They are easy to work with. I was able to watch, and if I saw anything that needed to be done, they would do it right away.”
–Harry
“They were friendly and they did what they said they would do.”
–Laureen
“They were prompt, courteous and fast.”
–Paul
“They did a clean job.”
–Ralph
“They've been responsive.”
–Sean
“They are on top of the bids and they come when they say they will.”
–Tim
“They are responsive.”
–S. G. D.
“Day in and day out, they have fair prices and I can count on them.”