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Van Briggle Floors Survey Responses
“Their professionalism, I like the way they keep their appointments. Their estimates are accurate. I also like their work ethic. They show up on time. They are neat and clean. We are happy.”
–F. C.
“They did everything when they said they were going to and how they said they were going to do it. I am very satisfied with them. I have recommended them.”
–Deanna W.
“They are straightforward and honest, which is great. He and his people do a great job. They are fantastic. They are the only place I would call if I needed floor work.”
–Gladys R.
“The quality of the floor and the cleanliness.”
–Bob M.
“Their professionalism and timely manner, they were very efficient with everything that they did. We've used them several times in the past.”
–Carol Y.
“They explained the different variations in the flooring and what we were going to get for our money. They sometimes contract out their work, but they are there to supervise the work and the contractors have to pre-qualify with Van Briggle. I was satisfied with the initial service when they came out to take measurements. I like that there was someone there to double-check the work. I was very satisfied with everything. They did everything they said they would do while putting it in. They followed up very well. When they committed to a date, they made it. They did a very good job.”
–Charles B.
“They were courteous, pleasant and efficient. They came to my house and did the flooring, which was absolutely marvelous. I loved the salesperson. I worked with Abrams. Also, the installer was super.”
–Charlotte H.
“They are neat and clean. They did the job based on the time frame I described. We liked the result.”
–Darlene P.
“They are on time and professional. Their finished product is awesome. They did little additions for us at no charge. They did great work. They did a fantastic job. I've already recommended them to other people. It was a great experience.”
–David S.
“Very organized, very efficient and very professional, it went smoothly.”
–David T.
“Everything, they do everything perfectly. I would refer them to anyone. They have the best reputation in the community. If you want a floor done, just go to Van Briggle.”
–Douglas D.
“Attention to detail, they were matching some wooden floors for us and it was a very good match.”
–Ellen J.
“They showed up on time and did what they said they were going to do. They did a nice job.”
–Susan K.
“Customer service, they are friendly, courteous, efficient and timely.”
–Heather F.
“They were very prompt when I called. They answered my questions right away.”
–Hugo F.
“They did a great job. They were high quality, on time and great to work with.”
–Jean A.
“They just took care of my needs. They knew what my needs were and they handled them well. The quality and the customer service were very good.”
–Jill S.
“The way that Bill Abrams handled everything, he was on top of everything. He answered all of our questions.”
–John H.
“It was the time and consideration he put into listening to what I was looking for and then attempting to give me that with quality. I felt he did a fantastic job. We are very happy with the floor he put in. Honestly, he put himself out for us. We wanted something unique. We saw a design in their showroom and wanted them to reproduce it. They were able to replicate it and they fit it into our particular environment, as opposed to doing a cookie-cutter design.”
–Len C.
“They didn't just install the floors. They gave me a lot of information on how to care for the floors and what products to use. They did a very good job.”
–Karen T.
“They do good work. They do what they say they are going to do. I was pretty happy.”
–Kyle F.
“Their quality and skills, the boss either came out to do it himself or to check on the work. We've used him twice and have been happy both times.”
–Larry L.
“They are professional. They have high quality products. The installers are also very professional. They are very focused on customer service. I think it is a small company, but the owner focuses on every project and shows up to verify every product.”
–Loyola D.
“They were very efficient and fast. They also cleaned up afterwards. I liked their office staff and their installers. I liked that someone came by to check on the installation while it was in progress.”
–Linda H.
“The floors are just beautiful and gorgeous. I love them. Everybody did a good job. They were very customer service oriented and knowledgeable.”
–Lynn G.
“They had a good product. They had great salespeople. They were on time and they did the job right. When a piece of flooring came up, they sent somebody right out to take care of it. I liked everything about them.”
–Lynn H.
“They cared. They gave good customer service and they were professional. They also cleaned up after themselves. I'll be using them again.”
–Madeline C.
“Their service and their product, they were here when they said they were going to be and they got the job done in the amount of time they said they would. I love my floors.”
–Maggie D.
“They were knowledgeable and professional. They helped me pick out the right stain for the floor. They did a nice job.”
–Mary T.
“They were easy to work with and they did a very high-quality job.”
–Melissa B.
“They did exactly what they said they would do in a timely fashion. They did good quality work. It was a seamless operation.”
–Michael M.
“The end results and the communication along the way, they helped us make some decisions and they were accurate. We were really happy with the experience.”
–Mike R.
“Everything, every aspect of doing this big project was handled closely by Bob Van Briggle and his assistant. The workers were great and so was the quality of the product. They were terrific with everything. They knocked it out of the park. They were communicative. They did everything in a professional and timely manner.”
–Pam A.
“I liked the fact that they were prompt and clean. I understood them because they spoke English. They were just very pleasant. As far as I am concerned, the quality of their work was wonderful.”
–Pat R.
“Their love of professionalism, their time of delivery, and their cost was very fair and actually more affordable than some of their other competitors. I was very pleased with what they offered and brought to our project.”
–Martha W.
“They were professional and quick. They spent the extra time to make it right. In a time when you don't get good service anymore, they exceeded my expectations.”
–Ray L.
“They are a quality act. I like everything about them, the customized treatment, the quality of the workmanship, the scheduling and the fact that everything is very high quality. They are very friendly too.”
–Robert D.
“I thought the person who came out and did the planning and estimating was very thorough. Also, the installers were very good.”
–Robert H.
“Once they started, they finished within a reasonable amount of time.”
–Steve G.
“The finished product is of high quality.”
–Susanne W.
“They completed the job on time, like they said they would. They worked hard. Also, it looks nice and it matches the existing wood floor.”
–Ted H.
“The fact that Bob, the owner, would come out and check on the guys everyday.”
–Terri M.
“They did a good job.”
–Sue M.
“The personalized service, the quality of the products and the quality of the installation, the owner showed me samples and the ups and downs of the different styles and sizes. Also, they gave me care instructions for my product. Lastly, they advised me of a better solution for my problem than the idea I was planning on using. I ended up going with their suggestion because it was better.”
–Tracy E.
“Follow-through and timeliness, they got done in the time I expected and they showed up on time.”
–Trudy H.
“They were very responsive and straightforward. They told us exactly what to expect and that was what we got. There were no surprises.”
–Venky S.
“I like their salesman. He is a good guy. They kept their schedule. They did everything that they said they would do.”
–D. B. S.
“I've been using Bob's services for twenty years. They are reliable and you can count on a certain quality and timing. You get a certain quality that is predictable and they work in a timely manner. Someone comes out very quickly and takes responsibility if there is a problem, which is a huge bonus.”
–Warfield H.
“The prices were reasonable and the quality of the work was good. Also, they completed the work on time.”
–Ashwin B.
“The quality of the work was really good.”
–Bob B.
“The guy who did the installation was very good. He did everything quickly.”
–Catherine A.
“They really took the time to make a solution work for me. They really tailored it to my needs. I am a low-end customer to them, but they never made me feel like I was. I am a repeat customer and I send people there. They provided a great service and a great installation.”
–Cathy P.
“They were courteous, prompt and they did what they said they would do for the price they said they would do it. There were no surprises,”
–Dave T.
“They did a good job.”
–David S.
“I liked the selection that they offered.”
–Debbie L.
“They were very conscientious in what they did. They were helpful, friendly, dependable and reliable.”
–Debbie M.
“I liked the big guy who came over here. He gave me a lot of options on how to lay out the floor. He gave us visual ideas that we hadn't thought of, such as different angling and highlighting options. Also, I liked how professional the people on the job were. They were right on the job and they weren't drinking beer at lunch time. It was a good experience. I am a bit picky. They rolled with the punches and listened to my concerns. Everybody who comes over says that they like our floors.”
–Dirk C.
“Overall, the work was fine. They showed up when they said they would.”
–Dolores C.
“They had what we wanted and they gave us personal service. They were interested in our project and they carried it out.”
–Virginia B.
“They were very hands-on.”
–Deanne I.
“They showed up when they said they would and their workmen also showed up when they said they would. They also cleaned up what they needed to clean up.”
–Irene H.
“They are very responsive. There were a number of phone calls about the specifics of the job and the timing. Whatever they said they were going to do, they did on time. The quality of work was terrific. The price was reasonable and they finished it all on time.”
–John A.
“Their customer service was very good. They were very helpful about scheduling around my needs and my schedule.”
–Alice M.
“They came in and did the job. They were very pleasant. It was just a nice experience. They showed up when they were supposed to and it took just about as long as they said it would. They were pretty good.”
–Patty D.
“They did a really good job. The material they used was really good.”
–Regina S.
“I thought the sales floor was very helpful. They helped us choose our carpet, padding and color selections.”
–Ron C.
“They were responsive to our needs. They did the floor the way we asked them to.”
–Ruth D.
“The quality of the work they did, it was high-quality work.”
–Susan E.
“They showed up on time and cleaned up. The work was all done. I was very satisfied.”
–Betty E.
“Everybody's willingness to pitch in, even the salesperson came out to help move furniture.”
–Tina G.
“Their customer service, I liked their accessibility. They have a supervisor who is very approachable and easily accessible. They do a pretty good. I have referred them to my neighbors and they have used them too. It worked out well for everybody.”
–Velita B.
“They are honest, reliable and they show up when they say they are going to. The bottom line is that they did good work. We've recommended them.”
–Rosalee D.
“Their attention to detail, when I had a few problems, they immediately came back out and fixed them, no quibbling or anything. There were a couple of flaws, but they fixed them immediately.”
–Wayne N.
“Their location.”
–R. E. S.
“They are prompt.”
–R. R. E.
“They handle my customers pretty well.”
–S. C.
“Their guys do what I say.”
–T. F. G.
“They are able to meet our needs. They accommodate us by working with us. They gave us a lot of good information. I am really satisfied.”
–Ester G.
“They responded to calls.”
–Catherine W.
“I felt that they were very professional. I thought their work was really excellent.”
–Christy B.
“They are responsive and they return phone calls. They communicate and pretty much do what they say they are going to do.”
–David L.
“It was a good experience.”
–Elaine F.
“Probably the personal touch from Bob.”
–Gayle B.
“They did a good job.”
–Jim L.
“Overall, I was very happy with them. They used quality materials and they did a beautiful job on the hardwood for me. Dale was very good with follow-up and paying attention to what was needed for my job. He was very customer service oriented and very knowledgeable in his bid. His bid was very accurate on how much material we would need for the job.”
–Mary B.
“They did the job when we wanted it done, which was while we were out of town. They did a good job.”
–Nancy D.
“I thought the selection was very good.”
–Philip T.
“They were just nice. They came in and did the job quickly. They were tidy and respectful of my home.”
–Sara B.
“I felt like we got a good price for that project and very good service. They were upfront with the ordering and they got the work done. Also, the floor looked great.”
–Steve B.
“They did a good job.”
–Suzanne D.
“The customer service was good and they responded when I had questions.”
–Kim E.
“The gentleman who came out to take the measurements and do the estimate seemed knowledgeable and good. The installers seemed good too. The interior flooring was good.”
–Gail G.
“The quality of their work.”
–Jacob V.
“His initial friendliness and the quality of putting the floor in, they really paid attention to angles, lining up the planks and making the steps look nice.”
–Walter K.
“I think they have a good selection of carpeting.”
–Jon F.
“The people in the office were polite.”
–Nancy P.
“They are nice people.”
–W. I. S.
