The following are verbatim customer responses from research that American Ratings Corporation conducted between April 2007 and March 2010. Customer last names have been initialized for privacy.
“He knows what he is doing. He is prompt, efficient, and reliable. He knows his business.”
–John M.
“They pay close attention to details.”
–Alberto P.
“He is a man of his word. They are thorough and they do what they say they will do.”
–Charlene E.
“I like the fact that the owner does the work himself.”
–Helen B.
“They are accessible, have competitive pricing, and they do good work.”
–Karen S.
“He is great. The carpets turn out very clean.”
–Sharon S.
“They are clean, polite, and dependable. They show up on time.”
–Marcie F.
“Very professional, on time, and very high quality.”
–Margaret C.
“His honesty and work ethic, he does what he says he will do. He is very friendly.”
–Mary S.
“I use them every year. They are on time and they do a good job.”
–Raymond L.
“They are very clean and careful.”
–Steven C.
“I like that it is a small company and the owner is the one who comes out.”
–Wendy H.
“They come on time and they do a good job.”
–Bob B.
“They are honest guys.”
–Craig E.
“They were pretty thorough and on time.”
–Marcia R.
“I've been using them for about six years now. All aspects of it have been pretty good.”
–Mark C.
“The carpet was clean.”
–Deanna S.
“Price and quality.”
–Helen C.
“They show up on time and they seem pretty thorough.”
–Leslie M.
“He does a pretty good job and his price is about average.”
–Mary L.
“It was easy to schedule.”
–Natasha E.
“I think they are reasonable.”
–Ryan B.
“The owner is responsive.”
–Terry M.
“He was very professional and prompt.”
–Carolyn B.
“Their timeliness.”
–Lisa B.
“They do a great job and the pricing is fabulous. He's always flexible with my schedule.”
–Shelley B.
“They were thorough, prompt, friendly, very professional and they exceeded my expectations. It's a great carpet cleaning service.”
–Jonathan B.
“The carpets look great and Will is very nice.”
–Jennifer C.
“He put extra effort to make sure he gets the stains out.”
–Joyce C.
“The guy who came out was really knowledgeable and had a good personality. The carpets were clean.”
–John D.
“Their prices are good.”
–Kerry D.
“I like Will. They did a great job.”
–Kim D.
“I liked their honesty and trustworthiness. I also loved that he had a 30-day callback period. If I had any spills within these 30 days, he would come back and take care of the problem.”
–Nancy E.
“Will is very good. He's always easy to work with and always does a great job. He takes a lot of pride in his work.”
–Mira G.
“They were flexible.”
–Lynn G.
“The reason I chose them is because it's a family-owned business. The owner comes and does the work. I don't like dealing with some large company that just sends out other people to do the work.”
–Wendy H.
“Once he got here, he got the job done very quickly.”
–Victoria H.
“They showed up on time.”
–Mari H.
“He answered the phone and did a good job.”
–Rob I.
“He was courteous and he worked very hard to meet my needs in places that needed extra attention.”
–Shirley J.
“They were very good.”
–Amree J.
“Will did a great job explaining everything. He really attacked the problems we had and he delivered.”
–Holly J.
“The carpet is clean.”
–Raymond L.
“I thought he was prompt and efficient.”
–John M.
“I've been using them for years. I have a history of good customer satisfaction with them. They're reasonable, prompt, friendly and professional.”
–Donna R.
“He was on time, professional and he did a good job.”
–Carla R.
“He doesn't try to sell you things.”
–Sandy S.
“They did what they said they would.”
–Jason S.
“He was knowledgeable and gave me feedback on what I should do with certain stains.”
–Devon T.
“He's knowledgeable, professional and he has good customer service skills.”
–Perry V.
“He did a good job, arrived on time and he was trustworthy.”
–Mark W.
“The service they provided was good and they made sure all the corners and circular stairs were removed.”
–Kathy W.
“He was on time and the price was good.”
–for C.
“He was very considerate and he went above and beyond what needed to be done.”
–Debra B.
“I think they're very professional.”
–Larry C.
“They were very courteous.”
–Natasha E.
“They were prompt and his rates were reasonable.”
–Tracy E.
“They did a really good job with everything. We were very satisfied.”
–Brett E.
“Very thorough, courteous and on time.”
–Charlie F.
“They were professional and got the job done.”
–Denise H.
“He's accommodating and nice. He does a good job when he comes.”
–Susan I.
“Attention to detail.”
–Art K.
“He came and got the job done well.”
–Judy M.
“The personal customer service, the reminder card and the 30-day guarantee to come out if the stains come back.”
–Tina P.
“Easy, friendly, dependable and trustworthy.”
–Karen S.
“They were easy to work with.”
–Sharon S.
“He came out quickly and got the stains out.”
–Deanna S.
“They seemed to be very personable and they did a good job.”
–Kathy V.
“They were on time and did a good job.”
–Debbie A.
“They seemed to know what they were doing and had the right equipment. They did a good job.”
–Bob B.
“He was very accommodating to my schedule.”
–Ryan B.
“They were very fast and very clean.”
–Lita C.
“They are reliable.”
–Mark C.
“He was honest, prompt and the carpet stayed clean.”
–Craig E.
“They were able to schedule me and they came out quickly.”
–Tom F.
“They did just what they said they would do.”
–George F.
“He was friendly and nice.”
–Betty H.
“They were convenient and they came out right away.”
–Jackie K.
“They are easy to do business with.”
–Cliff M.
“They were courteous, prompt and they did a pretty good job.”
–Susan M.
“They were prompt; they got the job done and came here when they were supposed to.”
–Vince M.
“I liked Will.”
–Rod M.
“They seemed to be straightforward and prompt.”
–Mr. O.
“They got most of the stains out.”
–Tracy P.
“The first few times, they did a good job and the price was right.”
–Tina P.
“They were courteous, professional and on time.”
–June R.
“He's reliable, professional and gets the job done quickly.”
–Janna D.
“The guy who came out seemed to be nice.”
–Ed H.
“They were able to meet my time frame.”
–Wendy M.
“They are always on time and very dependable.”
–Emily T.
“He's a nice guy and shows up on time.”
–Marcia R.
“They were prompt, quick and very nice.”
–Bobbi C.
“I liked will. He was very nice. We ended up with a huge stain, but he came back to fix it.”
–Patricia M.
“The guy who came out was friendly.”
–Monica P.
“I thought the gentleman was very personable and he seemed willing to come back if needed.”