TREEMASTERS Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2005 and March 2010. Customer last names have been initialized for privacy.

“They are very professional and good. They work for me.”
–B.B.
“Their service, the fact that they are here when they say they will be, and they clean up. They are just good. They are very professional.”
–S.S.A.
“Their communication skills, and they got back to us. They did what they were supposed to do.”
–Barbara K.
“They were very professional. The whole thing was just very professional. I thought they did a very good job.”
–Bruce A.
“They were very knowledgeable and efficient. They were very neat afterwards.”
–Susan W.
“The quality of the work, the speed with which they provided me the estimate and scheduled the work, and they cleaned up afterwards. They also provided me with proof of insurance, before they started the work, which was very impressive. They have a great reputation in Marin.”
–Frank P.
“They did exactly what they said they were going to do.”
–Greg A.
“Professional, prompt, and they executed well.”
–Greg F.
“Their response and the quality of their work, they are the best.”
–K. A.
“We used them last year and the year before. They were great. They did a good job. I had a great experience with them.”
–Lorie S.
“They seemed so professional. They came in the back area and walked it first to make sure there was room for their truck. They were very professional. I was really impressed. They looked like they had their safety and everything together.”
–Mary M.
“They were good, cooperative, and they cleaned up everything afterwards.”
–Peggy D.
“The guy who came and did the estimate was very knowledgeable on the subject. We were pleased with what was done, so we have recommended them to others.”
–Peter E.
“Their competency, I have been using them for nine years on two different properties. They are just excellent at what they do.”
–Sean C.
“They were quick, and they didn't require any extra help or anything.”
–Thomas E.
“Everything, they handled our tree removal. Everything was done cleanly and perfectly. It was a very personal and great experience. I thought they did a fantastic job.”
–Tiffany S.
“The guys showed up, they did the work, they cleaned up, and they were fast. They exceeded our expectations.”
–Traci M.
“Responsible, they showed up on time. The quality of their work, and they cleaned up well when they left.”
–F.O.T.G.
“I would say their communication was excellent. When the guy came out to give us the bid, he was very personable. I was able to communicate with him very well. The guys that came out to do the job did it as expected.”
–Edward J.
“Punctuality, their coating process, and their timeliness, we would recommend them.”
–Bill S.
“They came and did the job. There weren't any problems. It was done for a reasonable price.”
–Sue R.
“Their expertise.”
–H.C.
“They were fast and efficient.”
–Sharon Z.
“They are nice people. I have used them three times. When the job is completed, it is done well. Their price is reasonable.”
–Rick T.
“They were prompt. They did the job and they were out of there.”
–Scott C.
“I liked the way they handled everything. The people they had working for them were polite. I liked their work tremendously. They were very neat in doing their job, like when they dragged debris off my lawn.”
–Gretchen D.
“They were the best we had. They were nice and efficient. They cleaned up. We were stunned and delighted with the service we received. They did a great job.”
–Sylvia E.
“They were professional and on time.”
–Suzanne G.
“They were prompt. They did exactly what they said they would do. I liked that they took pictures and showed me what was happening.”
–Sidney G.
“They were polite and friendly when they answered my questions. My yard was completely clean afterwards. My tree looks magnificent now. It is a feature of my neighborhood block.”
–Jerry M.
“They were the first ones, as far as tree services go, who actually told us how to preserve our trees. Contrary to just cutting them down, they had good knowledge on tree conservation. Also, when they were here, they were tidy and did not disturb the other plants on my property. They were also very easy to do business with. We have recommended their services to many other people.”
–Kathleen P.
“They did a good job.”
–Lynn P.
“They came when they were supposed to. They were very polite. They showed up on the right the day, at the right time. They did a good job when they were here. The estimator was nice.”
–Jack S.
“I liked the estimate and the quality of the work they provided me.”
–Amy S.
“It was the efficiency and the camera analysis they showed that I liked. They took pictures of my whole home. It was worth every penny. The guy who called me was a pro. He kept tabs on what his workers did while they where on my property, which I liked very much.”
–Don S.
“They were on time. They did their job.”
–Suzanna V.
“They were highly professional. They told me what I didn't need. They were also always on schedule. They were one of the best companies that I have had to come to my house.”
–Jerry W.
“They were really accurate in their descriptions of the job. They used pictures.”
–Shirley W.
“I felt like they gave an honest assessment of the tree they worked on. They said to me,"Let us try this procedure so we can solve it.' It was great that they cared about what we wanted. They cleaned up really well afterwards. They said goodbye after they left and they checked back with us again. They have a really caring customer service policy.”
–Marcus W.
“I had a very good guy who came out and did the work. The arborist was very thorough. He gave me a fair estimate.”
–Al W.
“They're very professional, thorough, and organized. They use high end equipment.”
–Bruce B.
“I was very happy with their service.”
–Lucy A.
“I liked their responsiveness. Overall, their work in general was nice.”
–Barbara B.
“They came on time and did what they said they would do. Their workers are very knowledgeable and willing to do what is needed to get the job done.”
–Natalie C.
“They do a good job.”
–Lou L.
“No hassle.”
–Carl W.
“They're always prompt and courteous. They know what they're doing.”
–Dave W.
“They got the job done as indicated.”
–Thomas C.
“I have used them exclusively for ten years.”
–Linda W.
“They came out promptly after one of the trees fell down at the house. They were thorough, competent, courteous, and they cleaned up very nicely after the job.”
–Rod A.
“Their honesty.”
–Scott A.
“Their professionalism.”
–Roger A.
“They do what they say they are going to do.”
–Linda B.
“They were prompt, neat, and they did a good job.”
–Stan B.
“The good prices and the quality and timely work.”
–Norm B.
“They were very professional, and I liked the way the estimator approached the estimation process. They also gave us a repeat-customer discount.”
–Steve B.
“They had to come back for follow-up work, and they were glad to do it.”
–Colleen B.
“They were very professional and reasonably priced.”
–Steve B.
“They were fast and they cleaned up after themselves.”
–Bob B.
“They had the right equipment and a good price.”
–David B.
“They were right on with the bid. They left pictures so I knew what they were going to do and they did a good job.”
–Karen B.
“I can't say enough nice things about them.”
–Beth B.
“They are as neat as they can be. I like Tad, he's very fair, and he schedules the work correctly.”
–Patricia B.
“They did what I asked for.”
–Tanya C.
“The work was good, and they were trustworthy.”
–Joan C.
“They are great.”
–Denise C.
“They were dependable, trustworthy, and timely.”
–Dick C.
“They get to work with the same person each time. They come out and I feel like I've developed a relationship with them.”
–Katheryn C.
“They were efficient, and they did a good job.”
–Dot C.
“I liked their professionalism. They showed up on time and knew what they were doing. They cleaned up everything afterwards, and I was very satisfied.”
–Larry D.
“I like the clean way in which they work. I also like the tree trimming and the honesty.”
–Martini D.
“They were friendly, on time, honest, and they clean up well.”
–Francis D.
“They catered to what I wanted.”
–Jean F.
“They're professional, they have the equipment to do the job, and they're insured. Also, I trust that they know what they are doing.”
–Tim F.
“They prompt in their response to us, and they came out when they said they would and did a good job.”
–Ron F.
“They have good quality equipment, and they come out on time and clean up well.”
–Keith F.
“I've used the company for years. They're clean and fairly priced.”
–Carol G.
“They were responsive and very accommodating.”
–Charlene H.
“Their promptness and courtesy.”
–Larry H.
“They are very efficient, on time, and they do good clean up. The tree work is excellent.”
–Ed J.
“I like Tad, the organization, and the follow through.”
–Kent J.
“They did a very thorough job with the bid, and the finished work was exactly how they said it would be.”
–Giselea K.
“They were professional, they show up on time and did what they said they were going to do.”
–Ron L.
“I liked their professionalism in a business that's full of flakes.”
–Jeff M.
“I liked Tad.”
–Catherine M.
“They came out when they were supposed too, and the response time was excellent.”
–Bob M.
“They did a nice job and what I asked them to do.”
–Tito P.
“They were efficient and professional.”
–Hans R.
“They were true to their word and efficient. They have big crews that come out with the right equiptment to do a job and they get it done.”
–David R.
“They respond to phone calls right away and get us scheduled.”
–Ronnie R.
“They did what they said they would do and cleaned up after themselves.”
–David R.
“Their professionalism, I like the way they go about doing their work. They are safety oriented, and I trust them on my property.”
–Bob S.
“They came out promptly, the estimate was correct, and they did the work and left the yard clean.”
–Liddy S.
“They came when they said they would and did what I expected.”
–Diene S.
“I like their expertise and cleanliness. They did the job better than I expected.”
–Kristy S.
“I really like Tad.”
–Ellen S.
“They were well organized, and they did a good job.”
–Kathy S.
“I like that they were reliable, fair, and professional. I've been using them for 20 years.”
–Yvonne S.
“They were prompt in doing the job, and they did it to my satisfaction.”
–George S.
“I thought that they did a very good job of cutting the trees.”
–Dan A.