Find Local Companies Rated Highest in Quality
Tom's Appliance Service Survey Responses
“Responsiveness and honesty.”
–Elise C.
“They did the job they said they would do.”
–John B.
“They knew what they were doing. They fixed the problem and had the parts for everything.”
–Bud K.
“They came in, did the work, and there were no problems. They just did everything fine.”
–James W.
“He arrived when he said he was going to. He was polite, he cleaned up after himself and repaired the problem.”
–Terri S.
“They were on time, showed up and did a clean job.”
–M. C. M.
“He was available when I called. He was punctual, professional and courteous. He showed up when he said he would. He also treated my home and the appliance with care.”
–Steve G.
“Their professionalism and their timely manner of arrival.”
–Rose T.
“They were very courteous and very professional.”
–Mary T.
“They seemed to really know a lot about the specific brands I had. They were always able to fix them quickly.”
–Susan B.
“They were here when they were supposed to be. They were knowledgeable and they knew what they were doing. They fixed my icemaker and my refrigerator. They knew their business. Two different people were here and both of them were very nice.”
–Mary K.
“That they specialized in sub-zero refrigerators.”
–Gail H.
“It was a refrigerator issue so it was very urgent. They said they could be here the next day. They came on time. He was very careful about taking anything with sharp edges out. He was very conscious about not making a mess and he had the parts on him, which was my favorite part.”
–Janice F.
“He was very nice and professional. He did good maintenance and interfaced well.”
–Marty S.
“Their competence in what they were doing, their understanding, their personality, and they were very nice. We were totally satisfied with the quality of their work.”
–Mary B.
“He was very quick, neat, and very courteous. I didn't feel uncomfortable with his presence. He was perfect, very professional.”
–Nancy L.
“They're here when they say they're going to be. They're reasonably priced and they usually have the parts. If they don't have the parts, they can usually order them pretty fast. He seemed very knowledgeable about the appliances he was repairing.”
–Lynne B.
“Their professionalism and knowledge of my sub-zero refrigerator, they straightened out everything. I trust them to help me make a decision of whether or not I need a new refrigerator.”
–Anne H.
“Their reliability, thoroughness and the quality of the work.”
–Cheryl A.
“They're just good. Jorge knows what he's doing.”
–Mimi F.
“They were very knowledgeable, on time, and prompt. His work was very good.”
–Joe D.
“They were pretty prompt getting here. They were also able to take care of it right away.”
–Leslie B.
“They did what they were supposed to. They know what they're doing.”
–Hemmi S.
“He knew what he was doing.”
–Natalie S.
“The knowledge that he had.”
–John K.
“They responded quickly and got the job done.”
–Burt Y.
“The phone service and the service repair guy were very helpful.”
–Eileen M.
“He's good. He's there when he says he'll be there. He's reliable.”
–Norm S.
“He was quick. He got here when he said he was going to be here. He had the part with him to fix my refrigerator. It went really fast.”
–John R.
“They did a good job.”
–David O.
“Their promptness.”
–Dan H.
“He was on time and he did what he said he would do. He then analyzed the problem and fixed it.”
–Keith H.
“They were timely and they did the work very quickly. They knew what they were doing.”
–Tony G.
“The price was very reasonable. They fixed the problem. I've used them a couple of times so far.”
–Barbara C.
“He seemed to know what he was doing.”
–Jenny M.
“They're very professional and knowledgeable of their products.”
–Debbi U.
“He knew what he was doing and he came when he said he would.”
–David D.
“They were professional and they came in and got the job done.”
–Jim A.
“I liked his performance, just everything.”
–Mary S.
“He was honest.”
–Jenna M.
“They were very personable and trustworthy. I also liked everyone who worked in the front office.”
–Sue F.
“They were on time and efficient.”
–Pat B.
“They were on time.”
–Diane T.
“He was on time, professional and quick.”
–Berta B.
“They were very knowledgeable.”
–Barbara B.
“They were easy to deal with.”
–Debbie M.
“Just the quality of the work and the efficiency, he was very professional and knowledgeable.”
–C. J. S.
“They called me back right away and that was quite impressive. My appointment was scheduled right away.”
–Jacqueline A.
“I liked the fact that they were helpful. They were prompt. Their service man, Vic, is top-notch. He knew what he was doing and he got it done pretty much in one visit. He had to order a part, which arrived within one week.”
–Linda S.
“They just did a good job.”
–Dan O.
“They arrived promptly and fixed it. I didn't need to call them back. I called and they were here within an hour.”
–Tammy P.
“They got the job done. They fixed my appliance.”
–Virginia B.
“They are prompt.”
–Andrew L.
“We have been using them for years. They are always on time and they do a good job. I am very happy with them.”
–Kathy V.
“He understood what the problem was and he got right to it. He had a nice manner about him.”
–Margo S.
“He did a very good job. He knew what he was doing and he was very neat. He fixed the appliance. They did an excellent job.”
–Julie B.
“Very thorough, timely and just very knowledgeable, I felt very confident. They were very much on time. They were very quick too. They were there less time than we expected.”
–Gina M.
“They showed up when they said they were going to show up. I was very pleased.”
–Florence S.
“They came promptly and answered our questions on time.”
–Marie C.
“I didn't get a chance to meet the technician personally. It was a thorough review of the diagnosis of the problem. He seemed like he was a capable technician.”
–Jon C.
“The people who came in were very knowledgeable, very friendly, and they answered all of my questions. They didn't rush through anything. Overall, it was a very good experience.”
–Jay P.
“Easy to make an appointment, and they're local.”
–Vincent M.
“When you make an appointment, they show up and they're quite professional.”
–Mimi M.
“They do really good work. They know sub-zero refrigerators well.”
–Rick R.
“Quick response.”
–Jackie G.
“They were straightforward and they seemed honest.”
–Ryan D.
“They came when they said they would and did what they were supposed to do.”
–David J.
“They know what they're doing and they show up on time.”
–Nancy H.
“They were very professional.”
–Sherry L.
“They did the work and they were friendly.”
–Martin F.
“They got the job done.”
–Jan C.
“He knew what the problem was and he fixed it right away.”
–Romina A.
“Knowledgeable, friendly, and professional.”
–Jeff W.
“Basically they were prompt and they did what they were asked to do. They fixed the problem. As far as a service company goes, they basically do what they are supposed to. They met all of our expectations.”
–Beth L.
“Their guys know the product well. They know what they are doing. It is hard to find sub-zero qualified people. There are a lot of appliance repair people out there, but only a few really know how to repair and work with sub-zero products. Tom's Applicance Service is one of them.”
–George J.
“They came when they said they were going to. They seemed to be very knowledgeable. He knew what he was doing.”
–Eva A.
“They were responsive.”
–Kevin N.
“We have used them in the past.”
–James B.
“It seems like the people Tom trained are pretty good. They're careful.”
–Suzanne G.
“They've been coming to our house for 10 years. I feel like it is a good organization that really knows the machines.”
–Yvonne S.
“They're open and honest. They didn't try to sell me things or perform work that I didn't need.”
–Daniel R.
“Availability for appointments.”
–Julie H.
“Their attitude was nice.”
–Aliece M.
“The convenience.”
–Erica D.
“They were very thorough in evaluating what was wrong with the appliance.”
–Christine W.
“They know sub-zero refrigerators.”
–Linda K.
“They fixed the problem.”
–Stacey F.
“He was available and he fixed the problem.”
–Debbie R.
“I think he is the only one who provides sub-zero services in the whole county. He was good.”
–Rocco G.
“They got the work done.”
–Tom R.
“They were responsible.”
–Deepika R.
“They were very knowledgeable and professional.”
–Bruno M.
“They were really prompt in getting back to us. The work turned out fine.”
–Ashook J.
“They were quick and they did a good job fixing my refrigerator.”
–Peter L.
“Their guy, Jorge, was very professional. He was very knowledgeable and he did a good job.”
–Sarah H.
“They're very nice people.”
–Mark A.
