The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2007 and March 2010. Customer last names have been initialized for privacy.
“They were very easy to work with and easy to talk to. They did the job within the time and cost frame they quoted.”
–T.C.
“Their workmanship is wonderful and their communication is great. They take a lot of pressure off of the customer by keeping you informed about what they are doing. They stay on schedule and they are very reliable.”
–Anna W.
“He is very honest, straightforward, and easy to understand. The quality of his work is excellent. He is very easy to work with.”
–Mary
“He is careful, knowledgeable, and very responsive.”
–Mary D.
“They always follow up on everything.”
–D.P.
“They had great communication. They returned phone calls, they answered questions, they kept us informed, and they were very prompt. They did a great job. They finished our project on time and under budget. That's about everything you can ask for from a contractor.”
–Alessandro L.
“He is very straightforward and does excellent work. The work started and finished on schedule. He was great about answering our questions and addressing any concerns that we had.”
–Michael W.
“He tried to work with us to understand our needs. If there was a problem, he was committed to resolving it.”
–Laurie G.
“Attitude, attention to detail, punctuality, and the fact that they cleaned up after themselves every day, they were respectful, courteous, and trustworthy. Tom seemed very honest.”
–Liz W.
“He was very honest and his crew was very knowledgeable.”
–Anny K.
“I like the people that work there. They're great at explaining things to the customer. Tom's very easy to work with.”
–Kate R.
“Their work ethic, their work was amazing, and they never had to come back to fix anything. They built a whole studio for us and they did a great job.”
–W. H. T.
“The service was great.”
–Laurie G.
“I thought the work was well done.”
–Rodney P.
“He was easy to work with and very relaxed. Tom is very flexible and responsive when there is a problem.”
–Brian F.
“They were punctual and they had a good attitude. The people were great.”
–Elizabeth W.
“I have been using his services for fifteen years and I trust him.”
–John G.
“They are honest and easy to work with. They also give you the straight story. They are flexible when it comes to meeting the customer's needs. They also have a good reputation.”
–Lora D.
“He's a great guy. He remodeled just about every house on my block.”
–Ron B.
“He does great work.”
–Ron W.
“They were pretty accessible. They answered our questions they did good work. I am satisfied with their work.”
–James R.
“They had good skills and they were very easy to talk with.”
–Chuck E.
“I thought he was very friendly.”
–Rita I.
“The people were very friendly, upfront and the foreman was great.”
–Marcos S.
“He knows what he's doing and does excellent work.”
–Nadine W.
“They were clean and on time.”
–Bart G.
“They were prompt and cleaned up well.”
–Gail K.
“The crew was very skilled and did a great job.”
–Joanne L.
“The person who was in charge of our job was very informative.”
–Janet R.
“Their people are very friendly, handy and close by. They're also honest and open about the work they do.”