The Painting Pros Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between December 2002 and September 2010. Customer last names have been initialized for privacy.

“I liked the color coordinator.”
–Robert B.
“Their timeliness.”
–Lori H.
“They did things the way I wanted them done and after the painting was done, they went through it again and fixed anything that needed fixing.”
–Isabel F.
“The crew was great. They had enough people and I appreciate the patience the owner showed when I was choosing colors.”
–Evelyn O.
“The quality is excellent. The people they sent are competent and friendly.”
–Mrs. N.
“They were timely and did the work properly.”
–Judy H.
“They were very flexible in painting only part of the house. They took care of matching the color carefully.”
–Jim C.
“They cleaned up.”
–Terrie T.
“They were prompt and completed the job on time.”
–Jan O.
“Overall, it was a high-quality job.”
–Mark H.
“The price was reasonable and the work was very good.”
–Pat E.
“They were so good at cleaning up.”
–Kristen L.
“They cleaned up really well.”
–Martha W.
“Overall quality, and they did a great job for a good price.”
–Dave H.
“Their clean-up and taking care of the grounds.”
–Carol C.
“Very responsive, and they helped us in selecting colors. The painters were well trained.”
–Barbara C.
“They did a great job.”
–Maureen W.
“The quality of their work.”
–Paul D.
“They were efficient and on time. They came in and did all their work.”
–Fran S.
“They asked us what we wanted and they were really courteous.”
–Beth H.
“Their speed and their clean-up.”
–Chris C.
“They were in and out. It was fast and they were great.”
–Mark L.
“They were on time. They got the job done and they were gone.”
–Terry J.
“They didn't make a mess and they did a professional job.”
–Dick A.
“Quality.”
–Jim
“Quality of the job and professionalism.”
–Rita M.
“They were down-to-earth people.”
–Patty D.
“The work was very satisfactory.”
–Joanne A.
“They really listened to us and made sure we were satisfied before they left.”
–Mary F.
“The quality of their painting.”
–Miki W.
“Efficient, professional and trustworthy.”
–Colette R.
“They were very efficient.”
–Julie W.
“Friendliness.”
–Linda T.
“They covered everything without my supervision.”
–Mike G.
“They listened to me when I felt that some areas needed to be repainted.”
–Dianne L.
“They seemed pretty neat. They were reasonable and local.”
–Sharon T.
“When I complained, they fixed it.”
–Katherine H.
“The quality.”
–Sandy S.
“They showed up when they said and the communication was very good.”
–Julie F.
“They put the paint where I wanted it. They did a very nice job.”
–Doug C.
“I liked Cleve.”
–Layne H.
“They prepared the surfaces well.”
–Jerry C.
“They were really fast and the results looked good.”
–Mark M.
“Really professional, and they did a really good job of cleaning up.”
–Laura H.
“They did it quickly.”
–Diane A.
“The quality of the work was pretty good.”
–Carter W.
“The owner was very professional, pleasant and very easy to deal with.”
–Illy C.
“The quality of the workmanship, and they gave me advice on issues other than the painting, such as new gutters.”
–Raymond N.
“Timeliness, cleanliness and friendliness.”
–Bijan N.
“They did a fine job on time.”
–Caroline L.
“They were pretty efficient.”
–Kristie L.
“They did a good job cleaning up.”
–Mrs. Y.
“They did a nice job on my French doors.”
–Susan C.
“They were quick and the quality of the work was good.”
–Tara D.
“The texturing work they did was really good.”
–Corrine V.
“The painting was good quality.”
–Robert F.
“Cleve was very professional. I had a problem and he handled that very well.”
–Ruth S.
“Quick response, the price was quite good. I got good value for the price.”
–Holly W.
“On the outside everything was well done.”
–Eileen F.
“Excellent job, and they did it quickly.”
–Ralph R.
“Every part of the job, the quote process, the schedule process and the guys coming in was smooth, and I didn't have to be too involved.”
–David D.
“They basically did what they were supposed to do. They were prompt.”
–Tony T.
“They do a good job. I've used them four times.”
–Dave D.
“It's hard to say. The crew I had was wonderful, very pleasant to work with and conscientious. I assume the other crews are as good. They were very courteous and heard what I was asking to be done, both for the interior and the exterior.”
–Jane J.
“Professionalism, the owner was on the site supervising the work. The techniques they used on the job were exceptional, the best job I've seen on doors.”
–John J.
“Timely, and they cleaned up well.”
–Sue S.
“Quality, the finish was excellent.”
–Ms. V.
“This was the second time they painted our house. I like Cleve.”
–Phil P.
“Very professional, very clean, very fast, and on time.”
–Moe M.
“They seemed to get the job done quickly. They gave a good estimate in terms of detail.”
–Don D.
“They came when they said they would and finished on time. Everything was undamaged and looked real professional.”
–Bob B.
“They are very polite.”
–Jennifer J.
“The professionalism of the painters.”
–Jack J.
“They did exactly what they said they would do, and the work was done in a timely manner.”
–Edna A.
“They did what they said they would do.”
–Maryann E.
“They are very efficient and require no supervision.”
–Kathleen W.
“They were available, professional, and they finished the work on time.”
–Beth M.
“They were very thorough, they gave us a good estimate, and they followed up.”
–Gilda M.
“They were quick to respond.”
–Sue L.
“They were timely, friendly, and they started and finished the job on schedule.”
–Dan P.
“The quality of the work and flexibility.”
–Valerie B.
“I liked the service they provided.”
–Brian C.
“They were on time and they did a nice job of cleaning up.”
–Connie M.
“Everything about them seemed professional.”
–Kay L.
“They did a very thorough job. The crew was also very clean.”
–Ruth T.
“They were very professional and clean.”
–Richard C.
“They were prompt, responsive, and they got the job done quickly.”
–Harvey S.
“They are clean, prompt, considerate, and professional.”
–Armand T.
“They took their time to make sure I was satisfied.”
–Holly L.
“They started on time and finished a day early.”
–Joanie D.
“They are knowledgeable and clean. They also have very good communication skills.”
–Linda Z.
“Their competence in the bidding process and the actual work.”
–John B.
“Their estimate clearly described what they were going to do, and they finished on time.”
–Carol K.
“They did a professional job.”
–Paul S.
“They were on time.”
–Lew B.
“They try to satisfy their customers.”
–Kristin L.
“They got the work done.”
–Herbert S.
“They had what I thought was a good crew.”
–Charlotte R.
“Just that the owner was very involved in the entire process, he was on time and did everything he said he was going to do.”
–Mark H.
“They did a very good job prepping the house. I know that was the hardest part. I was impressed.”
–Carol B.