Only companies rated Highest in Quality earn Diamond Certified.
The Lunt Marymor Company Survey Responses
The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2007 and September 2010. Customer last names have been initialized for privacy.
“We've used them for years, they are prompt and reliable.”
–Jean S.
“They are prompt, clean, and so far they have been able to fix my problems.”
–Dorothy G.
“I thought the plumbers were really competent. They were able to communicate what the problem was and what they were doing.”
–Susan S.
“Unlike most plumbers they are prompt. They were organized, clean, and efficient.”
–Ben P.
“They came out the same day. They had the tools they needed to do the job. It was a quick and painless experience.”
–Liz M.
“They were efficient, and they come on time. They got the job done.”
–J.L.A.C.
“They were straight forward, efficient, and they knew what they were doing.”
–Karen B.
“They were quick to show up and they did a good job.”
–Don J.
“They did what they said they would do and stuck to their quote. I dealt with another company that tried to change things around. I saw that these folks accurately quote and stick to their numbers.”
–Robert R.
“They are very reliable, skilled, and accommodating when there is a problem.”
–Terri C.
“They are prompt, efficient, and know what they are doing.”
–Chuck H.
“They came out right away. At first I thought we needed to fix the water heater, but they explained how long they thought it was going to last, so we decided to get a new one. He had another appointment, but he moved things around so he could take care of us. He got the new heater installed the same day.”
–Jill M.
“Their responsiveness, and they have a lot of knowledge.”
–Craig S.
“Their work is good quality. Overall they're great. What I like best is that they have the ability to do the full scope of all plumbing, whether it's mechanical or radiant. They can provide everything, so we don't have to get other subcontractors.”
–Ryan A.
“They did a professional job.”
–Fred L.
“I liked the personnel and the job they did.”
–Scott C.
“We've used them many times and have a comfortable relationship with them. The wait time is reasonable, and the quality of the work is consistently good. The people are a pleasure to do business with.”
–Tom H.
“They were recommended to me, and they helped design the system. That was very helpful.”
–Bill V.
“They were dependable and honest. After having some bad experiences with other plumbers, I thought they were fine.”
–Dorothy P.
“They came when they said they would.”
–Meg S.
“They are always within their estimates, and they come out on time.”
–Mark D.
“They come out quickly, and are usually able to do the job in one day.”
–Mariann B.
“They were very pleasant and knowledgeable.”
–Peter R.
“They came in and did their work very efficiently.”
–Cary B.
“Their willingness to fit you into their busy schedule.”
–John B.
“They seem reliable.”
–Aixa G.
“They young man who came out was smart and efficient. Even though we were underfoot, he was patient and answered our questions. We were very happy with the job he did.”
–Jack D.
“I had the sense that they were professional and knew what they were doing.”
–Dick K.
“They show up when they say they will, and they do a good job.”
–Jerry B.
“They are generally attentive and do a good job.”
–Debbie H.
“It has been awhile since I've used them, but they were on time and very helpful.”
–Madeline W.
“They are very accommodating and pretty much do what needs to be done. The men who come out are nice, and they seem to know what they are doing.”
–Leiber J.
“They were prompt and courteous.”
–Dewayne R.
“They are very prompt. The people they send out are knowledgeable and clean up after themselves.”
–Scott K.
“They did what they said they were going to do.”
–Lorrain N.
“They were very courteous.”
–Gilbert R.
“They were clean and neat.”
–Bob W.
“They were very professional, and they knew what they were doing.”
–Tony C.
“They were on time and straightforward about the problem they found.”
–Richard C.
“The complete package that they offer.”
–Jim C.
“They were on time and did what they said they would do.”
–Joyce D.
“They showed up on time and did what they said they would do.”
–Taylor C.
“They were convenient and responsive.”
–Michael W.
“I used them once. It was a good experience and they did the job right. Because they did such a good job, I haven't needed to call a plumber since.”
–Linda H.
“They did what they said they were going to do.”
–Sharon S.
“They did a good job. They are polite, clean, and responsive.”
–Robert A.
“They are very prompt.”
–Julia M.
“They are reputable, and the people who schedule the appointments are very nice.”
–Albert F.
“They came out when they said they would, and the plumbers are always very courteous.”
–Marsha M.
“I think they do really good work. I have used them for years.”
–Gloria Y.
“They were straightforward and responsive.”
–Janet T.
“I was able to get them in to do the work while I was on vacation in Arizona.”
–Patrice A.
“They had good knowledge in the specific area that I needed help in.”
–Lilly H.
“It was generally good quality work, and they run a professional business.”
–Chris M.
“They were very responsive. They let you know if they are running behind schedule.”
–Lori Z.
“They were friendly and thorough. They listened to my ideas about the project and gave me a good detailed estimate.”
–Rod M.
“They came out right away. They were very nice, and in the end the work was okay.”
–Zina K.
“The response I received from the front office.”
–Michael E.
“Mr. Marymor was friendly and informative.”
–Edith M.
“They were on time.”
–Gail R.
“The new parts were installed correctly.”
–David W.
“They were timely and pleasant. They did a good job. I was very pleased.”
–Alan S.
“They are very professional. They arrive when they say they are going to and they call you if they're going to be late. Their technicians are experienced and they know how to resolve the problem. They do quality work.”
–Ann C.
“They are able to communicate and discover the actual problem. They know how to go about taking care of the problem thoroughly.”
–Barbara K.
“They are polite and very efficient. They come on time. I just like them and I call them when I need them, even if it is for a small job.”
–Beverly D.
“They were prompt and courteous. They came in and did the job without messing around. They called back after the work was done. They were wonderful. I gave their name to a friend of mine. I would use them again.”
–Beverly H.
“Everyone who has ever come out knows what they are doing. They are nice and professional. They figure out and fix the problem. I am perfectly satisfied.”
–Carol L.
“I trust Michael Travis. He is the guy who comes out to my house. He works with the old house that I have. He troubleshoots some weird things that I have.”
–Christine S.
“They were professional, on time, and they knew what they were doing.”
–Dan K.
“They were competent, on time, reasonable and they knew their stuff.”
–Dennis M.
“Their detailed planning and the execution of the project.”
–Denny C.
“The whole service, from the appointments all the way to getting the name of the person who is coming to the house and the person explaining what needs to be done and why, they have a very good follow-up service.”
–Elizabeth W.
“They were knowledgeable, capable and prompt, which I appreciated.”
–Joan Z.
“They have done work for me before. They are very honest, efficient and straightforward. They're also very reasonable.”
–Martel G.
“Competent and fast.”
–Martin K.
“Very responsive, we were able to make an appointment quickly and at my convenience. The guy came out on time. He was efficient and he did a good job.”
–Cecily P.
“They are dependable and they have been around for a long time. Whenever I have heard about them, I have heard a lot of positive feedback.”
–Diane T.
“The service was good and the price was okay.”
–Eugene K.
“When I called, I was able to schedule something quickly. They were responsive and professional over the phone. The person who came out solved the problem.”
–Lori M.
“They are professional.”
–Beverly M.
“They have expertise about steam radiation systems, which are becoming obsolete. The owner really knows his stuff.”
–Byron N.
“They are personable.”
–Jack M.
“They charge by the hour instead of by the job.”
–Kirsten B.
“They were very good about telling me what the costs would be. They checked the answers for some of my questions and got back to me quickly.”
–Laura B.
“They are responsive and they come out here quickly.”
–Mike R.
“I trust them.”
–Arlene C.
“They were prompt. I felt as though they understood my problems, and they knew how to take care of it accurately.”
–Barbara K.
“They were responsive and informed me as to where things stood, in terms of appointments, progress, and updates.”
–Bill R.
“The plumber was very careful, thorough, and seemed committed to doing a high quality job.”
–Bob S.
“Their men knew what they were doing.”
–Don C.
“They are polite and clean. I have been satisfied with the employees that they send out.”
–Dorothy G.
“They were quick, efficient, and very clean. They even put some plastic shoes on when they came in. I thought their prices were very fair.”
–Dorothy P.
“They were on time, and they did a good job.”
–Edward E.
“He was very efficient. He came when he said he was going to come, and he had what he needed. He worked on a faucet that he hadn't dealt with before. He made some suggestions that worked out very well. The price was satisfactory. He was also very neat.”
–Elizabeth S.
“We liked the competency of the men that came out and took care of the problems that we had. They were terrific. They knew what they were doing, and they were very pleasant. They responded, and they let us know when they were coming. They were four stars.”
–Fred L.
“I liked the guy who came to the house and did the work. He was really good. He was capable and pleasant. I had complete confidence in his work. He does what he is supposed to do.”
–Lily M.
“Overall, the level of service is fabulous.”
–Ricardo C.
“They are very professional and very knowledgeable.”
–Robert B.
“They were professional. They just seemed to know what they were doing.”
–Tim M.
“Their follow-up, and they did an extra service in addition to the plumbing. They looked into the odd plumbing requirements that I had.”