Find Local Companies Rated Highest in Quality
The Fireplace Element Survey Responses
“They gave very good service. The lady who is the owner of the business had very good ideas. She recommended certain things to me and they turned out very well.”
–Amie C.
“They were convenient. They gave us personalized service and the products were good.”
–Amita B.
“The salesperson, she was informed and pleasant. They did a good job.”
–Ann B.
“They were responsive, pleasant and they paid attention.”
–Barbara S.
“They were right on time. They did a good job putting it all together.”
–Douglas B.
“Their professionalism, they knew what they were doing and they had the right equipment. They knew what to do with the equipment. When they finished, it did what they said it would do.”
–BJ E.
“I liked the product. The guy was very nice and efficient.”
–Brigitte F.
“They were very easy to work with. As soon as they got it, they delivered it and installed it. It went very smoothly.”
–Carol K.
“They were helpful. I got my stuff in a reasonable amount of time. They were great. I broke the fireplace glass in my house in Tahoe and I couldn't find anyone to replace it. I finally wound up bringing it down here. They were able to find and replace it. It was convenient and they were very helpful.”
–Celeste K.
“They were friendly, very cooperative and they helped a lot. I have recommended them to other friends. I bought three fireplaces from them.”
–Dave S.
“I think the staff and the owner are wonderful. They were very accommodating. When they realized they had someone who wasn't doing her job, they replaced her. The owner came out to the jobsite to make sure things got done right. He finished the work on our fireplace. He was great.”
–Donna B.
“They were very friendly and very knowledgeable. Their installers came on time and did it right the first time. They were very responsive to a small adjustment that needed to be made. They came right out and did it at no extra cost.”
–Edward H.
“They were easy to work with. They had what we liked and they installed it. There was no problem.”
–Fredrick G.
“They were friendly, down-to-earth folks. Everything went just fine as far as I was concerned.”
–Gary W.
“I liked their customer service, their helpfulness and their selection.”
–Richard C.
“They responded to me. They got a piece that I couldn't find anywhere else. They were very good.”
–Jim A.
“They were flexible with my schedule. I got exactly what I wanted.”
–Jim A.
“They had the right product for the right price.”
–Kim H.
“They did everything as they said they would. It was terrific.”
–Marge S.
“The promptness and courtesy of the salesperson, the delivery was also prompt. I'm a satisfied customer.”
–Mariana
“I ordered something that was very different and had to be customized. They worked with me to make it work.”
–Marie G.
“The owner's attention to me as a client, she really took care of me. She went beyond the call of duty researching and getting information to answer all of my questions.”
–Max B.
“It was easy, from buying it to setting up the appointment for the installation. There was no hassle.”
–Michelle D.
“I liked pretty much everything. The customer service by the owners was amazing. We had good interaction. They delivered on time. I was very, very satisfied.”
–Monica S.
“It was very fine workmanship and the price was fair.”
–Murali D.
“They were knowledgeable, very helpful and not pushy. We got such fast service. It was wonderful.”
–William N.
“I liked the owner. I liked dealing with Girard a lot. He was helpful and he gave me a lot of background and options.”
–Pat C.
“They were nice and courteous. They got me what I wanted. I had a special order which came in a few days. They called me right away.”
–Patti J.
“Quick response.”
–Phillip T.
“The fact that they were very careful about keeping the area clean, they had to remove an old wooden fireplace which was somewhat difficult. They did a very good job keeping it clean.”
–Richard P.
“We've used them twice. The quality was unsurpassed and the prices were inexpensive. They met their dates. Frankly, I'm a big fan of them.”
–Roger B.
“They are so knowledgeable. Their installation people are neat, courteous, on time and they clean up after themselves. It was everything that you'd want. I've used them three or four times so far.”
–Sam C.
“They were responsive and interested in what I wanted. They were flexible with the scheduling. They are a very knowledgeable company.”
–Bill M.
“They were on time and the price was reasonable. They did very clean work and the people were friendly.”
–Bill W.
“They were able to give me what I needed.”
–Bob C.
“I liked the service, the relationship and the work was very well done.”
–Bridgette G.
“They were responsive to my questions and they understood what I wanted. I was very happy with their work.”
–David B.
“The service was good. They came when we asked them to. I was very happy with the way it turned out.”
–Dave M.
“The quality of their work was good. They were easy to work with.”
–Doug Y.
“They were knowledgeable and they gave me good advice. The work was clean. They were right on with the cost and they were good with scheduling.”
–Jan S.
“The workmanship was good. The price was reasonable.”
–John F.
“The product is great. They were very clean.”
–Bonnie C.
“They were very flexible about doing the installation. We ran a gas line ourselves, but we needed their help to drill a couple of holes through the brick. They did it for us at no charge.”
–Carl P.
“The product is great. The installation went smoothly.”
–Caryl C.
“I like their attitude, their service, their professionalism and their eagerness to help.”
–Cindy
“They were very helpful when I needed their assistance in making a decision. They were very creative.”
–Helene D.
“Everything, they were very helpful and they installed it on time.”
–Jeannie O.
“The person who took the order was very helpful and told me everything. I was totally ignorant.”
–Mary B.
“They were on time and they did a good job.”
–Pat E.
“The friendliness, I only purchased one item from them and it went well.”
–Peter S.
“They kept to their schedule.”
–Steve E.
“They were local. They did a very nice job.”
–Bill H.
“When I had a small problem in the beginning, the owner actually came out and took care of it.”
–Bonnie D.
“The finished product was great.”
–Chris F.
“They were polite and courteous. They really seemed to know what they were doing.”
–Dave M.
“I liked everything. I was happy with the work.”
–Greg C.
“I liked the creativity of their designs.”
–Amy S.
“Nothing in particular.”
–Bill B.
“The staff was friendly and helpful.”
–Bryan J.
“The selection.”
–Cliff L.
“The attractiveness, it's a beautiful fireplace.”
–Connie
“I liked the craftsmanship on the fireplace mantle and the design.”
–Donna O.
“Very knowledgeable.”
–Doreen W.
“The styles of fireplaces that they had.”
–Gene L.
“They were very courteous, upfront with the price and they didn't haggle too much. They were reasonable and they delivered on time.”
–Hari S.
“They were very friendly and helpful. I was very satisfied with the service I received from them.”
–Jack G.
“Location and service, they were friendly, attentive and they answered all of my questions.”
–James M.
“I love the fireplace that we chose. It's absolutely beautiful.”
–Carolyn Y.
“Their flexibility in helping me out when some parts didn't work, they pretty much customized it for me.”
–Jim C.
“They really know their business. They were knowledgeable, cordial and they helped us resolve a problem.”
–Mako B.
“They delivered the product on time.”
–Malcolm M.
“They were friendly and knowledgeable. They delivered a good quality product and we were happy with the installation.”
–Marc L.
“I liked that they were prompt. Corinne was very friendly and efficient.”
–Margaret S.
“They could do anything.”
–Mark V.
“There was a mistake on what was ordered. They were very helpful in working out the details with the supplier to get it taken care of.”
–Mary P.
“I thought they were congenial and nice.”
–May D.
“They have a really friendly service.”
–Rhonda P.
“They were friendly. They answered questions and solved the problem.”
–Mrs. R.
“I felt that they were patient with an undecided customer who needed help making a decision.”
–Rosler
“I liked being able to see the actual product in the showroom.”
–Roslyn B.
“They have a good sense of style and they do pretty high quality work.”
–Steve D.
“They were nice people. They got the job done.”
–Edward M.
“The people and their attitude.”
–Simon W.
“I felt it was a good value. They delivered what they promised.”
–Anne & Eric K.
“The product is great. The man who did the installation, I think he was the owner, was very nice and helpful.”
–Betty D.
“They were very helpful in the store with making choices.”
–Fred B.
“There was an error made in the order, but they corrected it at no charge. I was happy with the work.”
–David P.
“They were easy to work with.”
–David S.
“The product was great.”
–Beverly A.
“We had some trouble in the beginning, but the owner came and figured out what was wrong and corrected it.”
–Ginger T.
“The work they did was good. It looks very good.”
–Kenneth S.
“The product itself.”
–Russ T.
“They are convenient. The store is very nice and the people are helpful.”
–Willa T.
“The lady there was very helpful. She explained the product well. They were very knowledgeable. I thought the service was great. They also had a good display setup. The items came in quickly and the customer service was good. They did a good job.”
–Brian C.
“He is an excellent craftsman. They are fair people. I liked the overall quality of the work. They did a very good job cutting the stone. It is beautiful.”
–Harold B.
“It was convenient.”
–Carol B.
“They have nice things in the store.”
–Jane A.
