Symmons Body & Fender, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between March 2006 and March 2010. Customer last names have been initialized for privacy.

“Their customer service was very good. They were very kind and they did what they promised to do.”
–Isaac M.
“Their attitude, they were very helpful.”
–Joe N.
“Their work was good. They were very courteous and they explained things very clearly. Overall, the service was good.”
–Anusha M.
“They were prompt, efficient, and they did what they said they would do in the time they said they would do it. They were helpful, kind, attentive, professional, and very nice.”
–Stacey A.
“They did the job and it came out nicely.”
–Bob F.
“They do great work at reasonable prices. They also return phone calls. They care about their clients and their cars. Their work is terrific.”
–Richard C.
“I get the small town feeling from them that I am accustomed to. They are awesome.”
–Ashley S.
“They are very well spoken and well educated. They do an amazing job.”
–Richard L.
“The job I had them do was kind of unusual. They did a good job with it.”
–Ben E.
“They did the work and they did it nicely. They were courteous. They did it in the time frame they said they would do it in.”
–Darcey H.
“They were convenient. Everything worked like they said. I didn't have to wait for anything. I got the service I needed and I got a ride home.”
–Fay R.
“They called prior to me bringing my car in to let me know that everything had been set up. They called when they were working on my car to let me know the progress. They made arrangements for a rental car. They washed and cleaned my car.”
–Dawn B.
“They were convenient in location and they took care of the problem right away. They were punctual and they corrected the problem.”
–Steve A.
“They are always very competent and efficient. They are convenient because they are only a few blocks away.”
–Norma G.
“They were very professional and very quick. They did everything they said they would do.”
–Randolph P.
“Quality, service, and follow-up.”
–Amy B.
“They don't waste my money and they fix what needs to be fixed. They are very friendly and very good at what they do.”
–Robert C.
“It was quick and easy.”
–Lisa D.
“Their follow-up, they were able to match the exact color of my car. They were convenient and the people were great.”
–Ann E.
“They are just good, friendly people. They do good work.”
–Alan K.
“They were very responsive to my situation and they were prompt. They were able to deal with the insurance company very well.”
–James B.
“They were cordial and very thorough.”
–Ted D.
“I really liked the estimator, Jim. I just felt very confident in what he told me. He followed through on what he said he was going to do.”
–Ron K.
“I think their promptness and their timeliness, the car was ready when they said it would be.”
–Rita K.
“They just get right on it. Jim knows what he is doing.”
–Margarita B.
“They were very nice and efficient. Overall, I was very happy.”
–Fran B.
“The work is excellent and the customer service is very good.”
–Robert C.
“They did a good job. My car was ready when they said it would be.”
–Eileen C.
“They were friendly and easy to work with. They have always done good work for me in the past.”
–Vic E.
“Their customer service was very good.”
–Megan G.
“They did a great job and they were fast. It was done quickly and the whole process was very simple.”
–Dennis G.
“I felt like they did good quality work and they were pretty prompt. They took care of all the details.”
–Jane K.
“I liked everything. They gave us a rental car and helped us with the paperwork. Their service was very good.”
–Howard K.
“They were close by and prompt. They got the job done on time.”
–Edith L.
“They did a great re-paint job.”
–Chris M.
“They were polite, quick with the estimate and they got the work done on time.”
–Mary P.
“I've used them many times. The quality of the work was fabulous.”
–Scott R.
“They are prompt and the quality is always good.”
–Wendel W.
“Just about everything, they were nice people and the work was very high quality. Everything was done according to schedule.”
–Sara W.
“They are very efficient and they get the work done on time.”
–Grace W.
“The quality of the work and the personal service.”
–Robert B.
“They were very friendly, helpful and they did an excellent job explaining things.”
–Harry H.
“They were very convenient.”
–Vicki C.
“The convenience, they're easy to get a hold of and they respond quickly to customers' needs. They always finish the repairs on time. They communicate very well with customers.”
–Margaret C.
“They did well. They have a good reputation.”
–Rosemary D.
“They got the work done quickly and the quality was good. We had no problems.”
–Maureen P.
“They were helpful, responsive and pleasant to work with.”
–Christi S.
“The way they were able to match the paint.”
–David M.
“They are local.”
–Peter H.
“They were nice, and they always fixed my car.”
–Jessica D.
“They were very upfront about the repairs, and they kept us informed. They also guaranteed the repairs.”
–Nancy D.
“Customer service.”
–Kathy F.
“They kept to the schedule, and the workmanship was good.”
–Larry F.
“The service and courtesy.”
–Stanley G.
“Everything was excellent.”
–Premendra G.
“The service was prompt, and they did what they promised. They did a good job.”
–Tina H.
“Their honesty.”
–Tim H.
“They're local, friendly, and they do good work.”
–Jan K.
“If a problem came up, they were more than willing to deal with it. They were very cooperative.”
–Donna L.
“They did everything they said they would do, and they did the work on time.”
–Lisa N.
“They got everything done on time.”
–Nancy O.
“They did the work quickly, and the quality of the work was phenomenal. No one could tell that the car was in an accident. They did such a nice job. They have great people working there.”
–Scott R.
“The quickness in which they handled the problem.”
–Natalie R.
“They were very responsive, and they did a good job. They got the job finished when they said they would.”
–Paul S.
“They were very responsive.”
–Denise S.
“They were convenient and quick. They also did what they said they were going to do.”
–Sanford T.
“They are wonderful people, and the customer service is excellent.”
–William W.
“I liked the quality of the work they did, and they were very service oriented and polite. I've been using them for a long time.”
–Charlene A.
“They seemed attentive, and they did everything in the time frame we requested.”
–Joan B.
“I liked the hands-on approach, and they kept in touch with me. They also kept me informed about what was going on, and the quality of the work was good.”
–Dan C.
“They did what they say they were going to do, and I got the impression that they were honest with me.”
–Joseph C.
“I liked that they were very personable.”
–Tim F.
“They worked really hard to get the proper hood on my Daewoo.”
–Austin G.
“They are efficient, on time, and they do a good job.”
–Robert G.
“They did a good job, and they did everything they said they were going to do. They delivered the car on time.”
–Harumi G.
“They have a good attitude, and they do good quality work.”
–Bettejean H.
“They are very fair and helpful. Every time I went in the shop, they went out of their way to help me.”
–Dee H.
“Professionalism.”
–Christine L.
“They just did what they said they were going to do.”
–Peter M.
“I liked the friendly service and their commitment to getting the job done correctly.”
–Patricia M.
“They were efficient, friendly, and they handled the car rental situation for me.”
–Robin M.
“The price was good, and they were easy to deal with. They also did excellent work.”
–Richard N.
“Good work.”
–Eric R.
“They did what they said they were going to do in a timely fashion.”
–John R.
“I liked their personable service, and they fixed the problem we had the first time we took the car in.”
–Dagoberto R.
“Customer service.”
–Mark W.
“The personal attention.”
–Achiel W.
“They did what they said they were going to do in a friendly manner.”
–Laura C.
“The quality of work and the good price.”
–Rick C.
“Quick, thorough, honest, and upfront.”
–Ron C.
“They were efficient, polite, and they provided a good service.”
–John C.
“I liked the good work, the convenient location, and the fact that they were authorized to do the work by my insurance company.”
–Gail F.
“They were meticulous with their work, and they kept us updated.”
–Robert G.
“They were right on the estimate, and the price was pretty good. They were also friendly, and they finished on time.”
–Joan G.
“On time courteous and an excellent job.”
–Dwain H.
“They were honest, friendly, and they did a thorough job.”
–Erin J.
“Customer service.”
–Tami K.
“They answered my questions, and they were prompt.”
–Doris L.
“They were very nice, and they got everything done on time without any problems.”
–Gina M.
“They were nice, and they did a great job. I would take my car there again.”
–Ed P.