Sunnyvale Foreign Car Service, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between January 2007 and March 2010. Customer last names have been initialized for privacy.

“They are friendly and very trustworthy.”
–Lisa K.
“They explained things as far as what they were going to do and what needed to be done.”
–Amanda H.
“They are very personable, easy to talk to and they seem to be on top of things. They are always punctual. The car is always ready when they say it will be. After the service, they call me to make sure everything is okay. They check to see if everything is running as expected and they make sure I am happy with the fix they did.”
–Eric B.
“They were very thorough. They explained everything really well and they were really friendly.”
–Hilda N.
“They are personable and they explain the situation. They don't do what is unnecessary. They tell you what is up. They are really nice people. You just feel really connected to them. They are probably honest and forthright.”
–Irene Y.
“They were honest and trustworthy.”
–Jackie C.
“They have a convenient location. The thing was done right the first time, they are always very courteous and professional. They are pretty honest about what they think my car needs and what it doesn't need. They do a good job of following up and reminding me of services needed.”
–Jason K.
“They were very thorough with their explanation of the work that they did. They are doing a pretty good job.”
–Jeff C.
“Their professionalism, attention to detail and they are very good at communicating throughout the entire process. Every time there is an issue, they call and tell me about it.”
–John D.
“I liked the service. I liked that it was done promptly and efficiently. They did everything.”
–John S.
“Competence is by far the most important thing. They are very nice guys. They know what they are doing. They did a unique repair without having to remove the transmission. They saved me a few thousand dollars with their knowledge.”
–Less D.
“Their thorough explanation of what is going on with my vehicle, the quality of their work and their great performance.”
–Mark F.
“They were very responsive and I trust them. On a couple of occasions, something came up with my car, so I called them and they were able to help me.”
–Mimi S.
“I like their openness with me. I trust them.”
–Robert B.
“They are knowledgeable. When I went in with the problem, they showed me what was wrong with the car and they instilled confidence by knowing exactly what the problem was. They diagnosed the problem correctly.”
–Stephen S.
“They were just really friendly and honest.”
–Chandra M.
“Very knowledgeable, reliable and they are a family-owned business. You get a little more personal attention.”
–David C.
“They seemed thorough and knowledgeable.”
–John B.
“Their attitude, the quality of their service and their friendliness.”
–Len M.
“They are pretty honest.”
–Patrick L.
“Their professionalism and the time they take to explain issues, things get resolved really quickly.”
–Susanne M.
“Their thoroughness, they were able to explain to me in detail what they were going to do and what they did to the car.”
–Tony B.
“They were nice, courteous and professional. They did the oil change.”
–David B.
“They are nice and efficient. They usually finish the job within a day.”
–Roman M.
“I have known them for a while. They pretty much understand my car and my expectations.”
–John W.
“They were friendly, honest, and they treated me nicely.”
–Minda L.
“They were prompt, informative, and they explained things well.”
–Mai D.
“They were on time, nice, and the service went well.”
–Lisa K.
“Prompt service.”
–Michael T.
“They were convenient and quick.”
–Shelly S.
“They're very knowledgeable.”
–Alexander L.
“They did a great job.”
–Audra B.
“The service was really quick. The person that I interfaced with had good communication skills. He just provided good customer service. He was friendly and communicative about the issues and the cost. He communicated in a way that was respectful and helpful.”
–Marjorie.
“They were friendly and helpful.”
–Jayanth R.
“I thought they were very personable, and they explained things well.”
–Lanelle D.
“They were polite, honest, and they provided good customer service. They explained my options.”
–Greg C.
“They run a good and friendly business.”
–Gary G.
“They were friendly, efficient, and they got the job done.”
–James G.
“They are very through, they know my car, and they know what needs to be done.”
–Zia C.
“They were prompt, responsive, and they took care of the problem.”
–Lisa F.
“They gave me a very clear explanation of what needed to be done.”
–George N.
“They are honest and efficient.”
–Paul P.
“They did a good job.”
–Richard D.
“They were able to explain things to me, and they got the job done on time. They were very upfront about the cost.”
–Praveen P.
“They were professional.”
–Dan G.
“Mike was nice.”
–Rajiv M.
“They were polite.”
–David N.