SPLASHWORKS of Willow Glen Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2005 and March 2010. Customer last names have been initialized for privacy.

“Their service, they are personable and we have been doing business with them for quite a while. They are knowledgeable and they have a lot of products. They are a good group to work with. They are good with our clients.”
–Blackwell H.
“The personal attention.”
–Gina M.
“Knowledgeable staff and a helpful attitude, they took time to explain things. Gene, who helped me, was excellent.”
–Charlotte J.
“The personal attention that Max gave us.”
–Liz S.
“They were personable and quick.”
–Isda F.
“Their employees were very helpful. They were great, very knowledgeable. They had a nice showroom and good parking.”
–Joe D.
“The knowledge.”
–Julie B.
“They provide a quick delivery. They answer all of the questions I have. They provide a unique product and deliver it quickly. They provide support for their products, such as replacing damaged or non-functioning products with no questions asked. Their pricing is competitive.”
–Bryan W.
“Max is a great salesman. He made everything easy. He was knowledgeable and he made sure we got the right product for our needs.”
–Kam R.
“I like being able to see how everything looks. If they don't have it there, they're able to look it up to see if it is available.”
–Karen W.
“They have good product knowledge. They are also helpful and service oriented. I've used them exclusively for about three years. I send all my clients there.”
–L. J. D.
“Kendal is awesome. She is so helpful. She is wonderful. I can't say enough about her.”
–Monica Y.
“They have excellent customer service. They were very responsive to my questions and they followed through immediately with what they said they were going to do.”
–Robin L.
“The people were very nice.”
–Rosa A.
“The attentiveness of the salesperson.”
–Sue C.
“If a product is missing or broken, they take care of replacing it immediately, no problems.”
–Joe N.
“I have been using them for many years. I like the people, especially the owner. They are personable and friendly. They are very customer service oriented.”
–L. B. D.
“The personal service and knowledge.”
–Henry W.
“They had the selection we needed.”
–John C.
“Selection.”
–Kiersten K.
“The showroom and the staff, their tastes matched ours.”
–Mark W.
“The selection, some items they had, I wasn't able to find anywhere else. I was pretty happy with them. I am now using them for remodeling my second bathroom.”
–Nancy D.
“The overall service, they were very good about customizing orders.”
–Nathalie R.
“I had excellent customer service from them, especially Max.”
–Leslie A.
“They are knowledgeable of the products they sell.”
–Susan B.
“They were responsive, and they had high quality products.”
–Jean B.
“They have very good customer service. The staff is also very knowledgeable and helpful.”
–Christine C.
“They had a wide range of products.”
–Mary C.
“The selection, value, and quality.”
–Tom D.
“They were good at advising us on things. The one guy we used was very helpful.”
–Mark E.
“They answered all my questions. They were very helpful.”
–Jeanette H.
“The guy was very nice.”
–Judy K.
“Eric Nelson has a good personal touch in terms of helping us select items for our bathroom. It was a great buying experience.”
–Pam L.
“I liked their customer service and knowledge.”
–Lisa L.
“Their customer service, and I got the product quickly.”
–Elizabeth L.
“They answered all of my questions, and they were very willing to listen to me.”
–Rowena R.
“They were helpful, and they knew what I needed.”
–Ron S.
“They got back to me right away.”
–Kelli S.
“Customer service.”
–Jennifer S.
“Great service and follow-through.”
–Bob S.
“Eric knew what he was doing.”
–James W.
“The salespeople were knowledgeable and helpful.”
–Madelyn Y.
“They're on the ball with everything.”
–R.D.C.
“Their response time, and if we had a question, they were easy to get a hold of.”
–G.C.H.
“Their attention to detail and coordination with my clients.”
–B.C.
“I like the the quality of the merchandise, and they take time with you.”
–Beverly A.
“I like their customer service, they seem to be on top of everything.”
–Gary A.
“The Customer service is very good.”
–Mark B.
“They are prompt whenever we have a problem.They have good customer service.”
–Manuel B.
“The guy was very helpful, they had stock, so they got it real quick. They had a lot of help in store.”
–Paul C.
“They had a large assortment of supplies, and they were quick in getting it to us.”
–Michelle B.
“They are very service orientated, knowledgeable, they follow-up on things. They treat my customers like they were royalty, and the owner is cute.”
–Classic K.
“They're very accommodating if you need anything.”
–Toni D.
“I have a good working rapport with all their sales reps. We've been using them for a while, doing 20 custom houses a year, and I have no complaints.”
–Todd E.
“We got help very quickly, even though it was busy.”
–Toni G.
“They explained all the different types of products necessary for my particular health needs. They printed out brochures for me to take to my aunt. I could place the order on the phone.”
–Julie K.
“He came exactly on time to help us according to schedule. He explained everything to us.”
–Sophia H.
“I liked the amount of time they spent explaining things. They didn't make you feel like you couldn't ask questions, they gave you their time and were thorough.”
–Patty L.
“The personnel is really helpful.”
–Linda A.
“Good service and they supply everything, the material comes quickly.”
–Howard B.
“I like the selection and the professionalism.”
–David L.
“I think their service is great, and the products are top quality.”
–Charla C.
“Customer service was excellent.”
–Kristen P.
“Convenience and customer service.”
–Debbie P.
“The one-on-one coming out and helping you make the decisions. Showing you options, walking you through the process of thinking about what you need, they're very knowledgeable.”
–Amanda P.
“They're friendly and knowledgeable.”
–Tania D.
“The materials came quickly, and they were friendly.”
–Phil E.
“If they say something's going to be there on a certain date, it's there, or they call you. If there's an issue with the materials they take care of it.”
–P.C.
“Quality of product; they were very helpful.”
–Jan F.
“The look of the products.”
–Larry S.
“They were considerate and helpful.”
–Leila G.
“The location is convenient. They offer a broad variety of items.”
–Tom S.
“They handle problems well.”
–George H.
“Customer service is great, and they had what I wanted.”
–Martha A.
“Their willingness to listen to the customer and not sell something you don't need. They kept me informed about the status of the order.”
–Ginger B.
“They were accessible when I called, and they were very helpful.”
–Carter H.
“Their knowledge of their products.”
–Cheryl H.
“Informative, good service.”
–Diana M.
“I liked the people and the product. They went out of their way to replace a fixture that was faulty.”
–Kim M.
“The order came in when they promised. They were very friendly and helpful.”
–Richard M.
“Their friendliness and guidance, it took less time than I expected.”
–Marilyn M.
“Their professionalism.”
–Maria C.
“They have all the products, and the service was good.”
–Robert M.
“Everything, they're very professional.”
–Bill M.
“They special ordered a part for me.”
–Laura M.
“I liked the service I got from the owner.”
–Ray D.
“They were knowledgeable and very helpful.”
–Rita R.
“They had the fixture I needed.”
–Henry R.
“The orders I get from them are complete.”
–Ann R.
“They were customer-oriented. Delivery was on time. They replaced an item free of charge.”
–Tani E.
“Their knowledge of the products.”
–Robert F.
“They were very professional.”
–Tony A.
“They are informative and give good recommendations. I've done a couple of remodeling projects with them.”
–Bud G.
“I like when they have the fancier items, the stuff that home depot doesn't carry. I can call them, they can identify the right parts for me.”
–Mike H.
“Overall they are very courteous and competent people.”
–Darrell A.
“They had everything I was looking for along with all the high end stuff.”
–Bruce B.
“The prices were reasonable, and the service was good.”
–Al C.
“They have quality merchandise. A lot of places don't have the products they have, that's why we went there.”
–Salvador C.
“I come to the store from another area, they are very knowledgeable. The customer service is great, they are informative, and they treat us very good.”
–Ronald D.
“They had a good selection of things, and seem to have an understanding of everything.”
–Ira E.