Find Local Companies Rated Highest in Quality
Spas by the Bay Survey Responses
“He explained everything in simple terms and didn't try to exaggerate any claims of savings.”
–Allan H.
“He located a part that was very difficult to get.”
–Angelo D.
“Their friendliness, their cleanliness and they're very personable people.”
–Benjamin S.
“they are perfect, superb and terrific. We love our hot tub. We love Bill too. We enjoy going over there. They're very friendly and nice. They always remember us. It's fun going there. They're also very professional. They answer all of our questions. I recommended them to two of my friends. They're the best.”
–Bernard M.
“Bill has been wonderful. I would recommend him to anybody who wants a spa. He has been taking care of my Jacuzzi for nine years. If there is a problem, it gets addressed professionally and immediately. He has been superb, both in his sales and his service.”
–Brenda C.
“The service.”
–Bill O.
“Good product and good service.”
–Bob D.
“Bill is a really nice, honest and genuine person. It is great doing business with him.”
–Brendan R.
“The personal service I get every time I call.”
–Brian R.
“We were very satisfied. We liked everything.”
–Craig M.
“I like the people, their products and the quality of the service. I also like their facility.”
–Daniel W.
“Bill is the best. He is dependable and always follows up.”
–Dave H.
“It was all a '10.' They were attentive, professional, kind and very responsive. Even the young lady at the front desk was excellent.”
–Dave P.
“They have been extremely helpful. We had an emergency. We were under warranty with a different company, Cal Spas. Cal Spas would not honor our warranty because they had no more service reps here, so Spas by the Bay did everything they could to help us find a part that would work for us. This fall, the spa wouldn't work again, so Spas by the Bay helped us once again. Spas by the Bay has a group of people who will bend over backwards to try to help anyone on the Peninsula. They are the nicest people. They really know their stuff. They are the best.”
–David C.
“He is really easy to deal with. He's not pushy at all. I've used other companies in the past, and they always tried to sell me a new tub whenever they came to service my old tub. I bought my hot tub from Bill because when he came out to service my old tub, he did a great job on the repair and he didn't try to sell me a new tub. When I was really ready to buy a new one, I called Bill.”
–Dawn G.
“Their friendliness, and everything was done on schedule at a fair price. I've used them twice and both times I was very pleased.”
–Dennis R.
“Good service.”
–Doug D.
“He picked up a used hot tub and disposed of it for us. He was easy to deal with, pleasant and efficient.”
–Gary R.
“Very helpful salesperson and owner, he is always there when I need him. They're reliable and prompt.”
–Gina G.
“They check our water and we buy our supplies from them. We like their friendliness.”
–Glenda S.
“Personal service, willingness to negotiate a deal and great follow-up.”
–Bobbie C.
“Very friendly and informative service, they were willing to go out of their way to make sure I was satisfied.”
–Sarah G.
“They were very nice. They gave me personalized service and they were very quick.”
–Karen R.
“The whole experience was perfectly fine.”
–Katherine W.
“They were personable, knowledgeable and on time.”
–Kelly S.
“They were very easy to work with and reasonable.”
–Kent W.
“They were very helpful. They showed me how to use the products I bought and answered all of my questions.”
–Kirsten F.
“Spas by the Bay is a '10+'. I love Bill Sullivan. He's honest, fun and giving. Not only is he a wonderful person to do business with, because he's honest, but I also know what he does in his personal life, which I respect and admire very much. He's the kind of person who doesn't just say the right things, he does the right things.”
–Maria L.
“Fast, friendly and reasonable.”
–Mark R.
“We've dealt with two of their guys and they were both very personable, which is very important to us. When bought our hot tub from them, they came by the house to check on the hot tub and they were on time and thorough. They also came to check something that we were concerned about after that, and we weren't home at the time. They left us a long, thorough and very nice note about what they had done. They're great.”
–Marsha S.
“I just bought products from them. They were very accommodating and very pleasant.”
–Mary B.
“Bill's attention to everything, I had an unusual spot to put the spa in. He was able to redesign the spa cover so that it would fit in a way that would be acceptable to the town codes. Also, he loaned me a standard cover to use until the custom one was completed so I could use my spa right away.”
–Mary P.
“We've known Bill for so many years, since when he worked for the former company that was in his location. He responds quickly and the quality of the work has always been very good. We have a one-year service agreement. The price is competitive and, for our needs, everything seems to be good.”
–Marilyn W.
“He knew what he was doing.”
–Michael O.
“They seem like they really make an effort to accommodate my schedule. They respond quickly and they have a decent inventory of spare parts. You don't have to wait a week for them to order a part. Also, Shane, the technician, is always great.”
–Mike C.
“Bill's been fantastic. He is really friendly. He helps you out whenever you need it and answers all of your questions.”
–Mike L.
“I just think they're good folks. Their prices are fair and they do exactly what I need them to do. They did a wonderful job. They're good guys, all of them.”
–Pat I.
“Good customer service and good quality products, our questions were answered correctly and without a sales pitch. I never felt that they were just trying to sell us something. Everything has been good.”
–Paul G.
“They maintain my hot tub and they've been effective. They've also saved me money. Bill and his technicians are top-notch.”
–Phil G.
“They were very accessible about answering any questions I had. When I had an issue about my spa not working right, they really went out of their way to make it right.”
–Rebecca B.
“The follow-up service, we bought the tub from Bill four or five years ago. Anytime we need supplies or service, he remembers us and he takes good care of us. When we moved recently, he moved the tub for us. When we bought the tub, we didn't buy it from Bill. He just showed us what he had and gave us information. He was by far the nicest person we dealt with when looking for a spa, which was why we chose to do business him.”
–Rebecca C.
“I like talking to the owner. He is very accessible and knowledgeable. He also follows through and does what he says he's going to do.”
–Toni M.
“They seemed to know how to figure out what was wrong when we had a problem. The young guy they sent was excellent.”
–Trisha M.
“Bill is a very honest and helpful guy. I recommended him to a couple of friends. He has been very good for them as well. For Bill, it's not so much about making a sale. It's more about helping the customer.”
–Bain D.
“They're small enough that I get to know the people there.”
–Barbara M.
“I was happy with the service. They did a diagnostic and let us know what was wrong. We had another company come out before Bill, but they were terrible. They misdiagnosed the problem. Bill got it right.”
–Bill F.
“I'm very happy. I got what I wanted. I love my hot tub.”
–Bob G.
“I can talk to the owner and he's straightforward with me. He does what he says he's going to do.”
–Tony S.
“They were prompt and professional. I was very happy with the service.”
–Jan C.
“They explained everything really well.”
–Dennis G.
“They're courteous, dependable and they do good work.”
–Ed B.
“Their service is very friendly and reasonable. They're really good at working with the customer. They've done good repair work.”
–Ann J.
“Their service has always been good and the product seems to be fine.”
–Pam S.
“They have good, personal customer service. They didn't try to push anything on us. They were very knowledgeable about the product.”
–John A.
“The price and the service were good.”
–Kathie H.
“I thought their service was speedy and they were helpful in explaining how to care for our spa. When someone came out to check our spa, he thought some of the jets weren't working correctly, so we had someone come out and check the jets. When I called about getting a bill for this service that I wouldn't have asked for if they hadn't told me something might be wrong, Bill said to forget about the bill. It made me feel so good about doing business with them. We're going to have them come out every six months for the maintenance. I would recommend them to everyone.”
–Marilyn W.
“I was delighted that Spas by the Bay took over that store. They're just terrific. He is doing everything you'd want them to do. He's got all the products available. He actually has used the products himself so he knows how they work. He knows the people who service the spas. I've moved, but I still get my products there.”
–Mary B.
“I just like Bill. He's nice, caring and compassionate.”
–Mary R.
“Bill answers all of my questions.”
–Judi A.
“They're good at giving us information and they work with us on the price. They're also really nice people.”
–Nelson B.
“I bought a spa cover. Bill was nice to deal with. He knew the product and he cared about getting me what I needed.”
–Peter S.
“Their personal service.”
–Steve S.
“They knew their product and they knew exactly the right filter I needed and how to get it. It was great.”
–Tamara B.
“Their approach and range of offerings were good.”
–Tom R.
“They're friendly and knowledgeable.”
–Julia H.
“He talked to me about my situation and got right on it. He was very informative and he probably saved me some money because of his approach to solving my problem.”
–Andy C.
“He did a good job for me. The last time he came out, he repaired my Jacuzzi. The service was good.”
–Andy T.
“They got the parts for my old spa, which were hard to find. They got the job done. The service technician was excellent.”
–Barry E.
“They always accommodate us. When we go there, he advises us and takes care of us.”
–Judy L.
“They really care. I like their products.”
–Finn H.
“Mainly the products and the fact that they're able to read our water.”
–Frank U.
“I was very satisfied with them. They did a good job.”
–Jack K.
“They're close by.”
–Jeff M.
“In the end, I felt very satisfied with they way they dealt with the issues that came up, because I bought a spa that was new to them. Bill was very good about dealing with the problem. The defect was the manufacturer's fault, not his. They provided me with a new part, even after the warranty had expired, at no cost to me.”
–Julie J.
“They're a local company and I like dealing with local businesses.”
–Justin H.
“My service is outstanding. They are always prompt, polite and very gracious. Also, in the store, without exception, I've always had a good experience.”
–Libby S.
“Good selection, good price, and very good customer service.”
–Mark F.
“They removed a hot tub for me and they did a fine job. I was impressed with how they were able to maneuver it out of my backyard. Also, the lady at the desk was very helpful. I also buy my hot tub supplies there.”
–Mark M.
“They were friendly and responsive. They moved my spa and they did what they said they would do.”
–Michael R.
“They've been in business for a long time. I've been very happy with them.”
–Peter F.
“They were friendly and they were able to meet my request in a reasonable time. They assessed a hot tub for me that I was thinking about buying. Based on their assessment, it would have needed a lot of work, so I decided not to buy it. They were very helpful.”
–Rob E.
“They were very friendly.”
–Stacie T.
“Bill is personable and always willing to help.”
–Steve S.
“I liked the initial product and the maintenance has also been good.”
–Karen R.
“The guys who came out to service the tub were not scary.”
–Tracie G.
“They are knowledgeable and they always try to be helpful.”
–Anthony D.
“The service and the installation personnel were very good. I would recommend them, making sure that the prospect asked the right questions before having an installation or a service.”
–Anne P.
“Their service technician Shannon was fantastic and very knowledgeable. I appreciated his honesty. They always came on time.”
–Kasie F.
“It's conveniently located and I'd recommend them.”
–Michael R.
“They had what I wanted and they handled the transaction reasonably well.”
–Robert S.
“He gave me a good deal on the spa. They were quick to respond to the initial installation.”
–Tom A.
“Buying the hot tub was a great experience. I would recommend them to anyone who wanted to purchase a hot tub.”
–Kimberly H.
“Bill is an awfully nice guy. I like the spa I bought. I think he's more reputable than most.”
–Larry L.
“We've had a good relationship with Bill. He's been great. He's always been very helpful. I'm sure he will help us with our current problem.”
–Ernest F.
