Sid's Custom Upholstery Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2006 and March 2010. Customer last names have been initialized for privacy.

“The quality of the work they performed, I have done a lot of business with them over the years.”
–C. M. C.
“He is convenient and accessible. I have been using him for twenty years. He comes, picks up the car when there is a problem, brings it back to us, and it is really easy.”
–C. B. W.
“I liked the quality of the workmanship.”
–E. G. P.
“I have been using them for eighteen years. They are close by and I am comfortable with them.”
–I. A. B.
“They do a great job. Their prices are reasonable and they are responsible with their upholstery repairs. They do what they say they are going to do.”
–K. A. R.
“Good quality and a reasonable price, they use quality materials and they do a good job.”
–R. E. R.
“I liked that it was quick. It was really nice. They treated me like a person and they were interested in my business.”
–Patty B.
“The timing, quality and the price.”
–Deac K.
“They are friendly and the work is great. The service and the quality are great. The turnaround time is also great. I have been using them for fifteen years.”
–Greg H.
“They are responsible and they do what they say they are going to do. I have been going to them for twenty years. I am loyal. Their prices are fair.”
–Jerrett S.
“Working with the owner on everything, he has done ten cars for me.”
–Jim F.
“Good service, they do what I need quickly.”
–Phil B.
“I liked that it is a small, local and personable business. He seemed honest and capable of doing what I wanted for a fair and honest price.”
–Tracy M.
“They do quality work.”
–Michael T.
“The quality of their work, the work they do looks great.”
–Richard A.
“I liked their innovative thinking. You give them a design and they add value. Their execution is great. They think outside of the box.”
–Ron W.
“I have been using them for forty years. We've become good friends and they do good work for me.”
–Tom S.
“The work seems to be very good.”
–Walter K.
“They are accessible in the sense that you can talk to the owner, the person who's working on the car.”
–Ariel H.
“He got it done on schedule.”
–James C.
“I have done business with them for years.”
–S. V. P.
“Once they do the job, the quality is excellent. The end result was great.”
–Alex B.
“They did what they said they would do for the price they quoted.”
–Charles S.
“I've been a customer for 30 years. They understand exactly what you want. Everything is just seamless.”
–Clyde H.
“He finished on time.”
–Dale T.
“Convenient location and customer service.”
–Danielle H.
“The quality of the work.”
–David G.
“Everything was great.”
–Hans T.
“The price and quality.”
–Margaret H.
“The service was very professional.”
–Matthew B.
“Their honesty.”
–Tom A.
“It was a fabulous experience. They were just great. I'd recommend and use them again.”
–Elana F.
“I've used them twice. They seemed like they wanted to work with me, and their prices were reasonable.”
–Glen F.
“They got it done on time.”
–Nancy C.
“The quality and quickness.”
–Robin P.
“It was cheap.”
–Andrew T.
“It was an easy experience. It was also quick.”
–Christopher K.
“They did a professional job.”
–Jay D.
“They did what I needed to have done.”
–Robert S.
“The guy I dealt with was helpful in selecting a fabric. There were millions of fabric types to choose from, and he helped me a lot.”
–Sydney M.
“The location was convenient, and the quality for the price was very good.”
–Larry M.
“They were very flexible.”
–Carl J.
“The quality of work.”
–Terry H.
“They are friendly, and they do the work they say they are going to do.”
–Pat W.
“I liked his personality, and the work they did was nice.”
–Pete G.
“They were prompt, and they did a good job.”
–Ron Y.
“I've been working with them for twenty years, and the quality has always been great.”
–J. A.
“They did the work I asked. They did a good job in a timely manner.”
–Anders B.
“He is known all over the state. I like the quality of his work. Our car had a unique problem which he found a beautiful solution for.”
–Clyde H.
“I enjoyed talking to the owner. They did what they said they would do.”
–Chris C.
“They fit me in their schedule and repaired my car seat right away for a reasonable price.”
–Paul V.
“They are very professional.”
–Charles M.
“They did a good job.”
–Dave H.
“The service.”
–Lisa H.
“Hugo is a great guy. He's very skilled.”
–Richard A.
“Fast service and excellent quality.”
–C. M. C.
“The work was really great. I've had a few things done there.”
–Jim L.
“They did the work on time, and the quality was good even though it was a small job.”
–Robert F.
“They did the work when they said they would, and the work was very good.”
–Alita L.
“The workmanship turned out really well.”
–Patricia M.
“They were able to fit me in right away, and they did the job well.”
–Denise S.
“They did a good job on my seats. You couldn't tell they had been repaired.”
–Lori B.
“They got it done on time, and there was a small problem which they took care of right away.”
–Linda M.
“They are straightforward, and they stuck to the estimate. They did great work.”
–Larry H.
“I like that they are very professional.”
–I. S. & L.
“He did a good job at a reasonable price.”
–Tom G.
“I like dealing with the owners. I wouldn't go anywhere else.”
–Jim F.
“He was very nice, efficient, and he did a good job.”
–Amelia L.
“Reliable.”
–I. A. B.
“The price was good, the people were friendly, and they were conveniently located. They were recommended to me.”
–Christine P.
“I liked the excellent customer service, the personable people, and they helped me select a great match for my car. I really trust him.”
–Anna B.
“They matched the upholstery very well.”
–Marge C.
“They meet the customer's expectation by doing what they say they'll do.”
–Peter H.
“They are knowledgeable, they do a good job matching the material, and the work is high quality. I also like their no-nonsense business attitude.”
–Michael M.
“The friendly service.”
–Richard B.
“The shop has a great reputation, and they do quality work.”
–Isaac C.
“They do good work. I have been using them since Sid owned the place.”
–Jonathan M.
“They do good work.”
–Nancy N.
“I liked the quality of the work, and they stuck to the estimate.”
–Margaret B.
“Good prices, excellent work, and very personable people.”
–Robert D.
“They are quick, and they take care of the problem. It also looks good.”
–Tom T.
“They did a good job.”
–Floyd W.
“They were on time, and they delivered when they promised.”
–Dan A.
“They finished when they said they would and did a beautiful job.”
–Bernetta S.
“I thought they were straightforward.”
–Locke M.
“The people were very nice.”
–Maurie C.
“The work was very good, and they were very personable.”
–Leanne G.
“I think they do high quality work.”
–Richard P.
“I like the good quality work they do.”
–Allan V.
“They do good work. I think their prices are reasonable too.”
–Darrell R.
“Good quality service and affordable.”
–Scott L.
“Hugo is a good guy.”
–Pete A.
“They finished the work when they said they would.”
–Steve Y.
“They have good and personal service.”
–Tom S.
“They are fast, and they do high quality work.”
–Ron M.
“I used them several times. They have always done a good job, and they've always been on time. They also stick to the estimate.”
–JM N.
“Their knowledge and expeditious service.”
–Dirk W.
“They were quick.”
–Tom Y.
“I like the fact they got it right the first time.”
–Brian M.
“The work is good, and they are good people.”
–Jose A.