Service Champions - Yorba Linda Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between March 2007 and March 2010. Customer last names have been initialized for privacy.

“They did everything carefully and punctually. I thought they did a good job.”
–Anita R.
“They were courteous, quick, neat, and informative.”
–Bill W.
“They did a fine job.”
–Camille E.
“They give great service. All of the guys are courteous. They do a good job.”
–Carl S.
“They got the job done in one day. The people I dealt with were very professional.”
–David B.
“They come out twice a year and check our heater. We're senior citizens. They take care of us. They're very accommodating.”
–Doris M.
“Efficiency and cleanliness.”
–James L.
“They seem to follow up, and they keep their word.”
–Joyce M.
“They did a good job, they were honest, and they did what they said they were going to do.”
–Lyle S.
“They were prompt, thorough, pleasant, knowledgeable, and fair.”
–Martha M.
“I had no problems with them. I liked the people. They were first class all the way around.”
–Mildred M.
“They were quick and honest.”
–Nance M.
“They were very neat and clean. They came in and explained everything to me. They were very polite.”
–Arlene R.
“They were efficient, they got the job done, and they always informed me about things that I needed done.”
–Daryl P.
“They were prompt, they worked well, and they cleaned up after themselves.”
–Diane B.
“They were very clean, and they came on time.”
–Doreen S.
“Steve Smith was very knowledgeable and patient. He explained what I needed to do. I thought he was flexible. He gave me good recommendations.”
–Farrell C.
“He gave me a good explanation of what was going on.”
–Harold J.
“They did a good job.”
–John A.
“The service is very good and comprehensive. They get in, and they get out. They are well prepared. If I forget something, they are able to remind me about it.”
–John N.
“They were always on time.”
–Gladys F.
“I liked their attention to detail while making the sale.”
–Jay K.
“The workers are very polite and courteous.”
–Jerry K.
“The service was done promptly.”
–Lou W.
“The guy who worked on my house, Keith, was excellent. He was there all day and all night by himself. It was a big job. He was friendly and the type of guy that I felt comfortable with having in my home.”
–Robyn R.
“The excellent job they do, and Mike is very meticulous about everything.”
–Judith B.
“It was fast and clean.”
–Nora B.
“They were very professional, and they knew what they had to do. They were polite, and their appearance was nice.”
–Alice G.
“Their response time and their knowledge of the equipment.”
–Janet J.
“They were very prompt, and they stayed until after 9:00 PM. They were very good and diligent.”
–Brian K.
“The quality of the work and the products.”
–Charles O.
“I felt comfortable. I didn't need to get any more estimates.”
–Paul P.
“They were great, and they were here on time.”
–Judith S.
“They are efficient and always on time.”
–Beverly S.
“They are very professional and prompt.”
–Mary V.
“They explained what needed to be done and what they were going to do.”
–Marilyn W.
“I thought they were very efficient and organized. They were also neat and clean.”
–Rosemarie W.
“They were efficient, and their prices were good.”
–John H.
“They were quick. They got me some cool air.”
–Terri R.
“They completed the work on time.”
–Doug S.
“Promptness and professionalism.”
–Frank S.
“They came and cleaned my furnace.”
–Gerald A.
“They are prompt and have good customer service.”
–Laura B.
“They were very friendly and on time.”
–Russ O.
“The guys who came out were conscientious, and they worked hard. The job was done right. They even helped my wife move one of her big pots.”
–Don P.
“Responsive.”
–John V.
“They follow through really well.”
–Barbara G.
“It is good.”
–Yuko S.
“They came out when they said they would.”
–George J.
“They are professional and prompt.”
–Jon R.
“I found them to be very informative and accommodating.”
–Cara P.
“Everyone was courteous. I was very happy with the installation.”
–Marian P.
“They were clean, polite and courteous. They also answered all my questions.”
–Don P.
“They were fast and they didn't leave a big mess. They started and finished the job on time.”
–Robert P.
“They came in, got the old one out and put a new one in pretty quickly.”
–Marshall P.
“The technicians seemed to be very personable and they knew what they were doing.”
–Hugh O.
“The reliability and the products.”
–Manny O.
“They were very thorough, clean and friendly.”
–Jimmie O.
“I'm satisfied with their service.”
–Al O.
“The first guy who came in to do an inspection took the time to answer a lot of questions I had.”
–Ozzy O.
“They're very nice people.”
–Nancy M.
“Their service was extremely good. We ran into a problem later down the road, but theycame out and fixed it.”
–Elizabeth L.
“They are fast, clean and very nice.”
–Edith L.
“They were responsive. We had a large and expensive job with a number of challenges, but they were on it at every turn.”
–Steve K.
“When there is a problem, they come out immediately.”
–Alice K.
“They were prompt, efficient and they got my air conditioning installed during the hottest week of the year.”
–Joan K.
“They are efficient, upfront and the personnel is good. They do good work.”
–Clyde J.
“The person who does our service, Preston, is a real gentleman. He is clean, considerate, knowledgeable and he explains what he is doing and how everything works. He's a real pleasure to do business with.”
–Craig I.
“They did what they said they would do on time.”
–Louise H.
“They were efficient, clean and they did a good job.”
–Linda H.
“They seemed to know what they were doing. They were very friendly and seemed to care about the customer.”
–Truman H.
“They were fast and very competent. The system they installed has made a big difference.”
–Mary H.
“They are all nice. They seem to know what they are doing.”
–David H.
“They came out and did an estimate which they stuck to. They were clean, fast, and we were very pleased with the work they did. We've recommended them to several people.”
–Madeline H.
“They were efficient, very clean and not pushy.”
–Toni G.
“They are reliable and the customer service is good.”
–Catherine G.
“They got in here and got the job done.”
–Janice F.
“The customer service, the people and the quality of the work.”
–Vivian F.
“They came out and did everything I needed done.”
–Terry E.
“They came out when they said they would and fixed my heating problem quickly.”
–Ed E.
“The installers walked me through everything and they were very informative. By the time they were done, I didn't need to ask them a single question.”
–Scott E.
“They are dependable and easy to deal with.”
–Billy D.
“They 're all pretty straightforward, very responsive and they have done everything we've asked of them.”
–Thomas D.
“The woman in the office and the guys who came out were very nice. They explained everything.”
–Terry C.
“They were easy to do business with and they explained everything to me in detail.”
–Barbara C.
“They put the furnace in and it's working beautifully.”
–Betty B.
“I liked everything they did. It was really great.”
–Tom B.
“They came in and got the job done. They did a good job.”
–William B.
“They explained things very carefully. When they installed the heater, they came out on time.”
–Fay B.
“They just do a good job.”
–Robert B.
“Their professional attitude.”
–Steve B.
“Their politeness and professionalism.”
–George B.
“They were very professional and trustworthy.”
–Jane B.
“The heater they put in works very well.”
–Walter A.
“They are courteous, polite and they never leave a mess.”
–Gladys R.
“They did everything they said they would do on time.”
–Bobby P.
“The promptness and the professional staff.”
–Gail P.
“They installed my air conditioner without a problem. I like my AC. It's easy to clean its filter is easily accessible.”
–Francis M.
“They were prompt and did a good job.”
–Dean M.
“The price was right.”
–Tony M.