Find Local Companies Rated Highest in Quality
S.A.S. German Auto Survey Responses
“They did a thorough service and they did it on time.”
–Alan S.
“He's number one. I used to have an office close to where he is. I used someone else, but I went back to him, even though he's very far away. He's the best.”
–Alex D.
“They are reasonably priced. I did a lot of comparison shopping. Their labor cost is relatively low. They have quality parts that are reasonably priced. Ken is a super friendly guy. I like working with him.”
–Amanda P.
“They are professional, they do the work right, and they care. From their customer service to the quality of their work, everything about them is a '10'. They should be Diamond Certified. They go the extra mile. They follow up. Ken makes it a point to call and let me know what is going on. They are an awesome company. I was referred by my sister. I would never take my car anywhere else.”
–Amber P.
“He always calls when he says he's going to call. His prices are reasonable and he's very friendly.”
–Amirra B.
“The personal touch they give their service and the good quality work.”
–Ben K.
“I think they are wonderful. They provide a superior quality service.”
–Bill C.
“They are in Pleasanton. They are a very reputable BMW shop.”
–Bill G.
“They take the time to explain things to me about the car in pre-school terms, so I can understand.”
–Bill K.
“Ken really knows what he's doing. They are friendly, neighborly guys. The dealer prices have so much overhead, but Ken's prices are very reasonable. They do quality work.”
–Bill O.
“He is very reliable and very honest. He doesn't try to do anything we don't ask for. He is very good at what he does. He's amazing. We are so happy we are able to take our Porsche there.”
–Bob F.
“The price and the location.”
–Bob B.
“Honesty.”
–Brett W.
“The owner and the guy he has working at the desk are very good at communicating what does and doesn't need to be done. We don't feel like we are being up sold, just truly getting what we need. They are terrific.”
–Bruce E.
“I trust Ken. I think he's honest.”
–Chris B.
“Honesty, their fast response to the problem, and their flexibility with scheduling.”
–Chris D.
“They are personable, prompt, fair, and knowledgeable. They are small, so they treat me like I am the most important customer every time I call. They are phenomenal. I recommend them to everyone. One time, my husband was out of town. I have two small children and I needed to get my car smogged. They took my car to the shop where I go to have it smogged and they got it done for me.”
–Dan M.
“They were very friendly and helpful. Their prices were not outrageous.”
–Darlene R.
“Their customer service, they are very good to my husband.”
–Dave A.
“They are very realistic in their estimates. They gave me options and allowed me to make the decision. I recommend them to everyone.”
–Dave G.
“Reasonable, knowledgeable, and courteous.”
–David R.
“They told me what to expect, they did it, and it was reasonable.”
–David R.
“Ken is a total sweetheart. He responds to my questions, no matter how stupid they are. I have an old sports car and he is so patient. I can drop the car off without notice. He is very responsive. He calls and lets me know what my options are.”
–Deborah P.
“Ken is just very fair and helpful. He does a great job.”
–Dennis Z.
“Their professional service and honesty.”
–Dick K.
“The personal service of a small shop, you get to talk to the mechanic. They do things right. They are reasonably priced.”
–Ed D.
“In my case, they noticed things and did preventive maintenance before it became a problem. They were awfully nice and their prices were competitive.”
–Eric H.
“I feel like they do just what needs to be done. They give me information about maintenance that will be coming up. They are honest with me. I am very pleased with their service.”
–Gary P.
“Ken is very honest, responsive, and reasonable.”
–Greg S.
“Attention to detail and knowledge of the product, we have three different makes of cars and we take all of them there.”
–Jack H.
“Ken and the quality of his work.”
–James R.
“Ken is knowledgeable and honest.”
–James R.
“Their personalized service, attention to detail, and the professional attitude that Ken has, he lets me know everything that could be done on my automobile. Then, he narrows it down to what is necessary. He goes above and beyond the scope of service. One time, when I went in, he noticed the door to my gas cap was broken. He replaced it right then and there. My neighbor bought a BMW. When she asked where to take it, I told her to take it to S.A.S. Ken has a lot of integrity. He is really committed to making sure things are done right.”
–Jane P.
“They are honest and they do a good job.”
–Jim L.
“Personal concern, Ken takes the time to explain things. He checks the car thoroughly, so we don't have any problems. He keeps the car running well. We've been going to him for years and we will continue to do so.”
–John B.
“They stood behind what they said they were going to do. They did everything on time and they didn't play games with the price.”
–John D.
“Prompt and professional service, we've been with them for years. We're so happy with them.”
–John N.
“They are honest and straightforward.”
–John Z.
“Personal attention, Ken is very personable. That's what sells his business. I recommend S.A.S. to quite a few people.”
–Kathleen L.
“They were quick. I was able to get an appointment soon after I called. The car was ready when promised.”
–Kim L.
“They take care of me.”
–Lisette M.
“They are always professional and great.”
–Marcos C.
“Service and knowledge.”
–Memerto B.
“They are a close, neighborhood establishment, with an attentive response to what I need.”
–Michael K.
“Do you have a space for an '11'? Their quality of work, attention to detail, and their integrity, I have said this to many friends. When something small needs to be done, that is all they do. I feel like I can trust them when something big needs to be done. I've never had a problem getting my work done. They've always managed to fit me in. I have been taking my cars there for twenty years. I have even gone so far as to have my car towed over one hundred miles, so that I didn't have anyone else work on it.”
–Mike G.
“Ken is a good guy. He is fair.”
–Mike W.
“Everything they do is excellent. I have been taking my car there for four or five years. The owner is nice. He will explain things to me before doing anything. I feel like I can trust him and that he isn't just trying to make money. He doesn't rip off the customer.”
–Pamela H.
“We've been going to them for the last seven or eight years. We've had nothing but great experiences with them. The owner and all of the mechanics care about us. They care about the specific needs of our car. They don't try to fleece us. They are very reliable. They do what they say they are going to do. They are very trustworthy.”
–Pat H.
“He was a nice guy. He explained everything. He was honest. I would go back to him anytime.”
–Rajan C.
“The service and value for the money.”
–Randy H.
“The owner is a great guy.”
–Rick L.
“Attention to detail on finding the problem and getting it fixed.”
–Sandy O.
“They give me same day service. They know all of the things I need. They are fantastic when I need information. I was considering buying another car. They were able to compare them and tell me what kinds of problems they have seen with them. I have confidence that the job is done right. They are very thorough. When I'm on a budget, they are very good at prioritizing the repairs. They tell me what has to be done and what can wait. I feel like they are partners in my car's health. They are fantastic and absolutely the best. They are way better than the Mercedes dealer. I wouldn't take my car to anyone but them.”
–Scott P.
“He is really cool. I take my car there for all the major stuff I can't do myself. He's very knowledgeable. I trust him.”
–Serv L.
“Honesty, that's by far the biggest thing. He's very responsive. We talk about different options and solutions. He tells me what needs to be done right away and what can wait. He is incredibly honest. I had another shop give me a quote of seven thousand dollars for work they said needed to be done. Ken went through and told me what really needed to be done and what could wait. It wound up only costing three thousand dollars. He goes above and beyond. He is very flexible. It is a small family business and they give personal service.”
–Sheldon K.
“Ken gives personal service. He always takes the time to help me, even when I come in unexpectedly. He is very polite and very personable. He always follows through. He has never let me down. I have a friend who has the exact same model of car that I have and wonders why I drive all the way to Pleasanton. I say, 'Why should I change when I have the best service, even if I have to drive out of my way?'”
–Shelley S.
“They get things done quickly.”
–Steve G.
“They were very quick and friendly. They gave me advice on what to do with my car.”
–Steven V.
“They are considerate of their customers.”
–Sunil G.
“I don't feel like they are trying to rip me off. They truly do good work.”
–Bryan I.
“They were very accommodating. I had a window that I couldn't roll up. They were able to get me in the next morning. It cost what they said it would. There were no surprises. They were nice to deal with.”
–Dave C.
“They are reasonably priced and efficient. They get the work done on time. They are nice people. I use them a lot.”
–Doug M.
“Ken is very knowledgeable. He races cars, so he understands automobiles. He's very honest and very friendly. He knows what he's doing. His prices are very competitive.”
–Forrest S.
“They give really reliable service. If they tell me something is wrong with the car, that is what is wrong and they fix it.”
–Gilbert G.
“He explains things. He fits me in and finishes the work quickly.”
–Greg G.
“They are very communicative and responsive. They get things done in the right amount of time and manner.”
–Jason P.
“They are customer oriented.”
–John W.
“They are very accommodating. If I have a problem, they will work with me. They are friendly, courteous, and professional. They are clean and they have respect for my car. They have good communication. One time, they called me and told me they didn't have a loaner car available, so I didn't drive over there for nothing. I don't feel like I am being taken advantage of with my time or my money. They are very fair and reasonable. They are really nice. It's a really nice shop. I enjoy them a lot more than the dealership.”
–Kirsty D.
“They listen to and understand me. If I say there is something wrong with the car, they work hard to find it. Ken runs a great shop. They are really good, decent people. They try to make things better for me and my car.”
–Mark F.
“Courteous and professional.”
–Michael C.
“Excellent customer service, I can drive up, roll down my window, and say, 'Hey, I have a problem.' They drop what they are doing and try to help me. They make me feel like I am not just a customer, but a friend. They give me that kind of personal service.”
–Randy F.
“They were friendly, efficient, and they got the job done on time.”
–Ronald B.
“I thought they were conservative in what they did. They were thorough. They weren't too expensive.”
–Sandra P.
“He was not a dealer. He was decent guy. He was flexible. We were able to leave our car there for a week while my wife was away.”
–Andy B.
“The location, they are one of the better German mechanics around. You can talk to them about the car. There is no hassle.”
–Dan T.
“Knowledge.”
–Dennis J.
“Professional and honest.”
–Joe P.
“They seem to be pretty reliable and honest. I don't feel like I'm being swindled.”
–Keith M.
“The owner understands what customer service is.”
–Louis A.
“They are convenient and friendly.”
–Reed J.
“They are competent and straightforward.”
–Richard R.
“They were honest.”
–Carol S.
“Responsiveness.”
–Gail B.
“General knowledge about my car.”
–Jeff H.
“Ken's a great guy. He's honest.”
–John B.
“Good communication about the problem.”
–John D.
“They are on time.”
–Marti W.
“They are very friendly and informative. They seem very honest.”
–Michelle H.
“They were friendly and they did the job right.”
–Jim P.
“They are knowledgeable and professional.”
–John V.
“The repairs they did.”
–Kathy B.
“They are good, honest people.”
–Mehrdad Z.
“I thought he was a nice guy. He knew what he was doing. He replaced my windshield after it was broken.”
–Mike S.
