Find Local Companies Rated Highest in Quality
Santa Rosa Transmission, Inc. Survey Responses
“I had a pretty heavy duty repair. They used a conditioning transmission fluid. It helped a lot. I was able to get several thousands more miles out of my car.”
–Al C.
“The quality of the work that they did, and their pricing was reasonable. The coupons on the Internet were an advantage as well. The work was completed as they said it would be.”
–Bob D.
“They are a locally owned, small business.”
–Cynthia B.
“I would say they are very knowledgeable.”
–Daniel M.
“Their knowledge, the price, and the fact that they do more than just transmissions.”
–Jim G.
“They were very efficient, courteous, and they explained everything. I went in there for a AAA diagnostic. I ended up having them do a couple of things that I would normally go to my regular mechanic for. I wasn't aware of Santa Rosa Transmission beforehand. They sent me a coupon in the mail, so I plan to use them again.”
–Judith M.
“I think the owner is awesome. He is super honest, very friendly, and trustworthy.”
–Julie V.
“While I was borrowing my brother's car, it broke down. They fixed it very quickly. They were just great. They were really helpful, very kind, and amazingly fast. I had no other transportation options, because I was on crutches. I felt like I could trust them.”
–Lynn G.
“They were efficient, prompt, and competent.”
–Mel T.
“They are friendly and accommodating.”
–Ronnie E.
“They are nice, they talk to you, and they don't do anything before telling you what the cost will be. I didn't feel like they took advantage of me as a single woman, some companies do. When I took it in, they diagnosed it with no extra charge.”
–Sonia S.
“They were courteous. Sam seemed very knowledgeable about the business. He knew what was wrong with my car. They were able to store my car for me.”
–Tony P.
“Their timeliness, their service, and the work that they do, I really like them. I use them all the time.”
–Vikki K.
“Their honesty and straightforwardness.”
–Bob W.
“We felt as though they researched the problem properly. We had a lot of problems that other people couldn't figure out. They were able to figure them out. They were professional, and I liked the warranty that they offered. They did an excellent job.”
–Chris C.
“They did what they said they would do, and they came in under the estimate both times. They also gave me a courtesy car to drive while they were working on my car.”
–Gerald R.
“It was easy to get it done. They were quick, and they had a 100,000 mile warranty. They sent us an advertisement in the mail to have our car serviced. We are considering bringing both our cars there again.”
–Jane K.
“I was definitely satisfied with the service and everything.”
–Robert H.
“They are straightforward. They try to find alternative, less expensive options than the usual repair.”
–Ted W.
“They seemed very knowledgeable. They explained everything really clearly about what was wrong and what wasn't wrong with my car. They seemed to be experts at what they did. I trusted them.”
–Celeste D.
“They had pretty good customer service skills, and they were pretty quick to follow up with phone calls.”
–Drake C.
“They did their job.”
–George P.
“They were professional and really understanding. They gave me a straightforward and honest estimate. They told me exactly what was wrong with my car. They didn't try to rip me off. Their service was really good.”
–Michael K.
“They are honest and straightforward.”
–Al V.
“They were very kind and professional.”
–Antonio M.
“They were very knowledgeable. They treated me very well. They were very timely with their repairs. They took my car right in.”
–Bill R.
“The people there were nice. They did a good job on my car.”
–Borghild G.
“The customer service was fantastic.”
–Brian O.
“They were very clear in their explanations. They fixed the problem.”
–Charles B.
“I liked the very informative, friendly customer service. They explained everything very well, no matter how simple it was to them.”
–Christine B.
“They were easy to talk to. They seemed like they genuinely cared. They wanted to know what was going on with my car. They did some brainstorming on the repairs that were needed in an effort to keep my repair costs down.”
–Debbi L.
“They were able to get to my car quickly. They accommodated me. They called me back to inform me about each thing that needed to be repaired. In that way, I felt they were very honest. I would highly recommend them to others.”
–Don J.
“They pretty much stuck to the price they quoted. They did the repairs in the time they said they would. One of the guys took the time to help me understand what was going on. That guy was really nice.”
–Susan H.
“I trust them. They repaired my car the way they were supposed to. I keep recommending them to everyone I know.”
–Lucy G.
“The problem with my car wasn't as bad as I thought it was. They were honest in letting me know that. I didn't feel that they were squeezing me for more money.”
–Peter L.
“The problem that I had was explained in a manner that I could understand. They diagnosed it and showed me what they would do. They were very helpful. I will use them again for other things such as general maintenance.”
–Robert D.
“They finished the repair on my car promptly. I didn't have to wait too long. They got to it right away.”
–Virginia C.
“They are very straightforward on the telephone. Sam has great communication skills with his customers.”
–Ethan F.
“They are good at troubleshooting problems and eliminating what isn't necessary. In that way, they are very honest.”
–Frank F.
“I liked how they did business. They kept me informed about everything involved with the repair process.”
–Mike H.
“Sam is a good man. They have nice people who are always cheery. They also have a clean shop. I chose their shop because it looked nicer than the other places. The people there knew what they were doing.”
–Mike N.
“I was confident in their truth telling. They seemed like they had good people working for them.”
–Steve G.
“They do good work.”
–Cecilo J.
“They explained things very well. They let me know what they could and could not do at each stage. They gave me a good sense of where we were standing at all times.”
–Chris L.
“They took me in right away.”
–Larry F.
“They got the job done.”
–Samuel M.
“They were able to get me in quickly.”
–Carol T.
“I like that Sam does what I want him to do and what I tell him to do, without questioning me.”
–Evan P.
“They are straight forward and honest.”
–Penny W.
“They do good work and they back everything up.”
–Peter W.
“They listened to me, and were able to fix my problem. The price was also reasonable.”
–Mark W.
“The owner was helpful and explained everything in detail. My truck is still running.”
–Russ W.
“They were quick and efficient.”
–Erica T.
“I have used them for years. They are familiar, and have always done a good job for us.”
–Lester T.
“He is very professional, the service is excellent. They explain things in detail and give you options.”
–Sal S.
“They are nice people. They are thorough and straight forward.”
–Kathy S.
“Sam is easy to talk to and knows his business. He is great at diagnosing problems and upfront about whether something is worth fixing or not.”
–Michael S.
“It was easy to get in and get out appointment wise, and they did a good job.”
–Richard S.
“They have a good attitude, and they are friendly.”
–Eli R.
“They are very personable, and make you feel like part of the family.”
–Kim R.
“They are a family business, who I have used since they were in San Francisco. That is why I drove from San Leandro to Santa Rosa to get the work done.”
–Michael P.
“I broke down on the freeway. They got me in and out in a reasonable amount of time and at a fair price.”
–Robert P.
“They are fair, and good at what they do. Sam is a good guy. I send them business all the time.”
–Aaron N.
“I have gone there for a long time, they feel like family.”
–Susan M.
“Sam is a nice guy and has been good to me.”
–John M.
“They explained everything in great detail and they were timely.”
–Lisa M.
“They did a thorough transmission check and service. They got me in and out right away.”
–Shirley M.
“Sam knows his stuff. He was able to offer alternatives to a complete rebuild. He is honest and upfront.”
–Dale M.
“I have complete confidence in them, they were honest.”
–Ray M.
“Customer service; the owner took care of me.”
–Kathryn M.
“The was Clean shop, and the vehicle was ready on time. The workers did good work.”
–John M.
“Speedy service, good work, professional.”
–Jaimie L.
“He's a nice guy, he's honest; he won't put out a bad job. My truck is like new after he fixed it.”
–Cliff L.
“His honesty; he cares about the customer.”
–Julie L.
“I liked his father, he was always very honest.”
–David L.
“It's a family operation and they do great work. I drive up there from San Francisco to get my car fixed.”
–Mike K.
“They were honest; the receptionist was very good.They were very nice, and efficient.”
–Lucy J.
“They fixed the problem the first time.”
–Tina H.
“Prompt service.”
–Paul H.
“Fast service; they were very cordial. They listen to you. They gave me a ride back to work.”
–Sandra H.
“Very honest approach; free transmission inspection.”
–Chuck H.
“Fast service; excellent work.”
–Ray H.
“They were very knowledgeable, and the turn around was great.”
–Tony H.
“The fact that they were not trying to bullshit me, and they were down to earth.”
–Sean G.
“There was a young man there, he was on top of everything from the moment he started the service to the end of the job.”
–Mark G.
“Their honesty.”
–Kenny G.
“Sam is very professional and honest.”
–Roberto G.
“I was on my way to Oregon and my transmission died. They did a great job fixing the problem, they even helped us find a hotel.”
–Jim F.
“Their honesty.”
–Scott F.
“The direct nature of the business.”
–Pablo E.
“The are honest and the quality is great.”
–Brandon W.
“They were able to make my transmission last until I could afford to buy a new car. The customer service was great.”
–Rick T.
“They were very nice.They got the work done fast.”
–Stacy U.
“They were very helpful and explained everything clearly.”
–Stuart S.
“They explained everything thoroughly. They showed me what was wrong, and showed me everything they did to fix the problem. They are helpful and friendly.”
–Epeli T.
“Sam is awesome, and they do good work.”
–Marvin S.
“They did a good job, the car is running better than ever.”
–John S.
“They are fair, honest and got the car finished on time.”
–Mike S.
“The customer service is really good, and they are very good technically.”
–Brett S.
“Their honesty and quality.”
–John S.
