Santa Rosa Moving & Storage Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between March 2008 and March 2010. Customer last names have been initialized for privacy.

“They were on time and very easy to work with.”
–R.P.C.C.
“They were professional and done on time. They didn't break any furniture. Overall, they did a good job.”
–Carol C.
“I'd have to say they did a lot of personal services for me. They were pretty willing to accommodate my needs. They had good employees. They did a good job.”
–Cindy T.
“They moved everything safely. They were prompt and courteous. I thought they did a good job.”
–David W.
“They were very nice, quick, and easy to deal with. If I moved again, I would definitely use them.”
–Rebecca C.
“Convenience, they came when I needed them.”
–Richard A.
“They were on time, and they did the job for what I was quoted.”
–Tom P.
“They were thorough and careful.”
–W.A.H.C.
“They were helpful and attentive. If there were any questions, they answered them easily and quickly. They were quite good.”
–Paul M.
“I liked how they were on top of things. I didn't have to worry about anything. They called me, and they sent me an email confirmation. The people who came out were wonderful. Time wise, they were right on.”
–Joshua C.
“They do exactly what they say they will do. They are timely, courteous, and very efficient.”
–Nina L.
“They were quick and timely. They also had a very good price.”
–Victoria H.
“Their time management, they were timely, quick, and they got the job done. When you are moving, it is all about time.”
–Ann W.
“They helped make my move possible with their packing service. They assisted me at a time when I really needed the help.”
–Chris F.
“They were timely, friendly, and competent. The movers didn't drop anything or mess up the walls. They were communicative. They told me what time they would be here in the morning and they were. They told me what I could do to save money. The guy really worked with me.”
–Jamie B.
“They were on time, and they worked fairly quickly. We didn't have to stand around all day, while they packed the boxes. They got it done.”
–Melissa A.
“The price was very reasonable.”
–Mark G.
“They were neat, timely, and trustworthy.”
–Robbie K.
“They got the job done quickly. Also, I didn't have to go back and get more stuff. I have moved before, and the company didn't have room in their truck, so I had to go back myself and get the last remaining boxes. Santa Rosa Moving & Storage had a big enough truck to do my move.”
–Terry B.
“They were able to schedule an appointment for me right away.”
–Himani K.
“They did exactly what they told me they would do, and they charged me what they said they would. They even gave me a refund because they overcharged me slightly by accident.”
–N.A.
“We have moved a lot and used a lot of movers, and this was definitely one of the better moving experiences that we have had.”
–Susan B.
“The things had to go to three different areas, and they were picked up from my apartment in Santa Rosa. They did a beautiful job, and they kept everything straight. They were very fast, very accurate, and I was very pleased that the price was right.”
–Ruth B.
“They were very efficient on the telephone when I was calling to inquire about their services.”
–Diane B.
“They were on time, and they were good. They packed everything up well, and they didn't damage anything.”
–Melinda C.
“They are trustworthy.”
–Mark C.
“They were punctual and very helpful. They stayed until everything was done correctly.”
–Patti C.
“They were knowledgeable.”
–Suzanne D.
“They responded quickly, and they were very pleasant.”
–Joanne D.
“They were very efficient.”
–Roger L.
“I liked the crew that came out. They were very professional, and they were really on it and moved quickly. They got it done in less than the estimated time. They did a really good job. I had very heavy furniture, but they didn't complain about carrying it up the steps.”
–Penny L.
“Everything was well done. I have no complaints.”
–Joe M.
“Their timeliness and their preparation before the move.”
–Bob M.
“I like the convenience of being very close by.”
–Beatrice M.
“They were on time, they did the job at the price quoted, and it was all good.”
–Greg R.
“They were courteous, and they had helpful drivers.”
–Sue S.
“They have been very available to discuss the whole move.”
–Gerald S.
“I think their efficiency, and they are courteous.”
–Carol S.
“I thought it was wonderful how they labeled all of the boxes.”
–Jose V.
“They were fast, professional, and courteous.”
–Sally W.
“They did a good job.”
–Bob W.
“Cindy Thomas was very professional.”
–Bob Y.
“Every single part of it was great. I can't think of anything that wasn't.”
–G.B.E.
“They were very cooperative. They helped us out when we needed them.”
–R.P.C.
“They were easy to get a hold of, and they worked with me with the delivery date. They were very professional.”
–G.S.
“The guys that did it were great.”
–Dave A.
“They are the best. They moved me last spring, and I would not use any other company. Their attitude was good, and they responded quickly.”
–Paul A.
“They showed up on time, and they were very professional. They did an overall good job.”
–Jerry A.
“They were professional, on time, and took good care of my things.”
–Pollie B.
“They were very competent.”
–Joan B.
“They were very helpful, and the place was very clean. We never had a problem.”
–Walt B.
“They were friendly and did extra stuff. They were also available on short notice. They were just great.”
–Brooke C.
“They were very accommodating to all the problems I had.”
–Amy G.
“I had a very difficult move, but not one item got broken. They arrived early to pack, and they met and exceeded all my expectations. The people in the office were very responsive and very nice. They made me feel at ease.”
–Lynn G.
“They are professional.”
–Richard H.
“I liked the price. The salesperson and movers were great.”
–Lorrie H.
“The estimator was right on, and I liked her personality. The overall experience was just pleasant.”
–Leona J.
“They personnel were great. I was very happy with them.”
–Francis J.
“Fast, efficient, and on time.”
–Kaye K.
“Everything.”
–Lidia K.
“They were respectful, careful, and pleasant to deal with. I appreciated that they took care of some things that needed more attention.”
–James K.
“The woman who came out for the estimate was very professional. The guys who came for the actual move were on time, quick, and competent. We had a very good experience with them.”
–Cathy L.
“They were friendly, polite, and respectful of my things.”
–Jill P.
“They completed the move very quickly, and they didn't break anything.”
–Josh S.
“Their people, and they showed up on a timely basis. They did what I asked them to do, and they had a great attitude.”
–Bob Y.
“They have a friendly attitude.”
–Michael A.
“I feel that they are trustworthy, and I feel okay about leaving my goods with them.”
–Sally A.
“They are very friendly and helpful.”
–Susan B.
“I liked the two guys that moved us. They were absolutely wonderful.”
–Marilyn B.
“They did a good job. They were nice and helpful. We love them.”
–Paul D.
“They just did a good job, and the price was right.”
–Bob P.
“They were organized, careful, and easy to deal with.”
–Steve P.
“I felt like all my stuff was handled with care.”
–Ashley S.
“The people.”
–Wilson S.
“They are really careful about fragile items. They never scratched anything. They packed everything perfectly. You get what you pay for.”
–Danna V.
“They were there when I needed them.”
–Laurie B.
“Punctual, conscientious, careful, and efficient.”
–Chris C.
“They are dependable.”
–Marshall F.
“Their professionalism.”
–Jackie G.
“They were easy to deal with, they were flexible as far as the time went, and everything was finished on time.”
–Dave J.
“I thought they were very good, and they handled everything very well.”
–Beatrice M.
“Whenever I had a question, they got back to me quickly.”
–Nural W.
“Their people were very accommodating.”
–Mike A.
“They were nice.”
–Ginger M.