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San Ramon Valley Import Center Survey Responses
“They were able to schedule my appointment for the same day. They finished within the time frame they said they would.”
–Alexandra Y.
“Everything, they kept to the schedule, and they provided me with transportation back and forth. They loaned me their car when they had to keep my car overnight. They didn't charge me for the loaner car. Everything was just fine.”
–Allen G.
“They get me in and out. They always call to let me know what is going on before they do anything.”
–Bill F.
“They accommodated all of my needs.”
–Brandon F.
“I like their customer focus. They care about their customers. They listen, and they try to satisfy their customers. They do excellent work for a fair price.”
–Carolyn D.
“They were thorough. I am very happy with what they did.”
–Don A.
“I have been a customer for twenty-five years. I like everything about them.”
–Frank K.
“I felt that they were honest. They didn't push me to do more to my car than what was needed. The quality of their service was higher than what I get at other shops.”
–L.M.
“Their follow-through and their honesty.”
–Lynn J.
“I think they are honest, and they do good quality work. They have all of my vehicles in their computer system, and they let me know when I need service. I don't feel like they try to sell me things that I don't need. I have known them for years.”
–Lynn S.
“Competency, service oriented, and value.”
–Paul L.
“Their friendliness, their thoroughness in servicing my car, and they are precise. I have been going there for years, and they have always taken excellent care of my car. They tell me when I need things and when I don't need things.”
–Robert D.
“I liked their integrity. I can trust them. I felt they were honest with their description, and the estimate that they gave me ended up being what was charged. I liked the personalities of the employees I dealt with.”
–Robert S.
“They are reliable, honest, and they do the work that is necessary. They give me a 'heads-up' for work that might be necessary down the line. I have an old car. It runs like the day I drove it off of the showroom floor. I'll never take my car anywhere else.”
–Robin Z.
“They made my car look better than it was when I brought it in. I think they are honest.”
–Terrance R.
“They were courteous, they had good mechanics, and they were reasonable.”
–Bruce K.
“The quality of their workmanship.”
–Henry C.
“Everybody is very welcoming there. They are very professional. They really take care of their customers. They show how much they actually care about the people who trust them with their business. They even do the small details.”
–Rodney B.
“They went the extra mile. They were good mechanics. They took care of me. They did a great job.”
–Steve M.
“My previous experience was reasonable. I was happy to go back.”
–A.D.
“I like their drop-off service. They provide me with transportation to and from work.”
–Richard N.
“The service was great.”
–Arnold S.
“I like that some of their staff have been there for a really long time. I have a lot of trust in them.”
–Todd Y.
“I liked their customer service. The guy was very nice.”
–Benjamin B.
“I think they're great. I love them. They do great work.”
–James A.
“They were very responsive and upfront with their pricing.”
–John N.
“They did the job right. I've been using them for four years.”
–Joyce S.
“They're honest and quick. They get the job done quickly.”
–Michael L.
“I think they're truthful.”
–Mike M.
“I have been using them for a long time. They're very open and honest. I feel like I can trust them.”
–Mike R.
“The personal service, they know my name and the history of my car. I feel like I get personal attention from them. I really like Jeff.”
–Miriam L.
“Their efficiency.”
–Pat H.
“I trust the people that work there.”
–Steve E.
“Their honesty.”
–Susan F.
“I thought they did a good job. They were very thorough.”
–Beverly D.
“They do what they say they're going to do. They're very good at explaining things and I think they're very professional.”
–Chuck C.
“I thought they were straightforward. They did a good job.”
–Claude B.
“We trust Jeff. He does great work. They seem to give us good information, so we trust them.”
–Clide S.
“They were very customer orientated. Their customer advisor was excellent.”
–Doug J.
“They were great. The technicians did a great job.”
–James R.
“The people that did the work did a great job. I felt like I could trust the technicians.”
–Nancy C.
“The technicians were fast, honest, and reliable. I thought they were great. I found them to be very responsive.”
–Julie P.
“The customer service, they were very thorough.”
–Mimi W.
“They're reliable and friendly. They provide good service. The people that work there don't try to oversell things to the customer.”
–Ted F.
“They were thorough and professional.”
–Bill C.
“They were convenient and close to my house. They got the job done on time and they didn't overcharge me. They were honest and upfront.”
–Jeff T.
“I really liked working with Jeff. He was great, honest, and reliable.”
–Josh W.
“Their personal service.”
–Mike M.
“They are personable, and they have high-quality technicians. Management is also great.”
–Alan M.
“I like their expertise, and they seem to know everything about the car.”
–Dave S.
“We've been going there for a few years, and they've always done everything to our satisfaction.”
–Barrie C.
“Their service.”
–Larry S.
“I think they are the best. The mechanics are very attentive, and they get my car going even though it's an old one.”
–Loretta W.
“They're honest, and their work is good.”
–Carolynn M.
“It's a small company, and they provide good personalized service.”
–Jerry A.
“They communicate very well.”
–Ms. F.
“They are pleasant to deal with, honest, and they stand behind their work.”
–Ernie F.
“They are honest, ethical, competent, and they do repairs in the best interest of the customer which builds trust in the long run.”
–Phil R.
“They are honest, and I believe them when they tell me what needs to be done with my car. They don't give me the run around like other shops. I also like their shuttle service.”
–Don B.
“I liked the fact that they were responsive to our needs, and they stand behind their good work.”
–Carol P.
“They are very professional, friendly, and they get the job done when they say it's going to be done.”
–Peter W.
“They are efficient, friendly, and they seem to do the job very well.”
–Margaret D.
“They seemed to be more personable than other shops, and I liked the fact that they knew all about my car. I could trust them with what's right for my car.”
–Susan T.
“I like the overall package, and it's very good shop.”
–Joe N.
“The customer service and the way they get you in and out quickly.”
–Arlene S.
“They are very conscientious, and they seem to have good customer service.”
–Greg C.
“I think that they are an honest shop, especially in comparison with other shops. I get a good feeling from them.”
–John R.
“They get the job done on time, and they have fair prices.”
–Thomas K.
“I like their attention to little details.”
–Carol P.
“I liked everything they did. The previous owner assured me that the new owner will keep the same great tradition that's been established in our community.”
–Larry L.
“I love them. They seem to care about the customer, and they remember me.”
–Becky F.
“They make it easy and convenient.”
–Bill D.
“I don't know the new manager, but I like the whole crew.”
–Linda E.
“They know my two cars very well, and they treat me very well. I don't go for quality as much as the personalized service. They treat me very well.”
–Robert D.
“I have been going to them for 25 years. I knew Ian real well. I have never had any problems, and my car never broke down on the road. They remember my name, and I really appreciate the personal attention.”
–Jim F.
“Chris is great. I like their complete and total honesty. I just wanted them to fix it, and they did.”
–Andy C.
“We've been using them for ten years. I like the personalized service.”
–Scott G.
“They seem to know what they are doing.”
–Bill C.
“They've been there for 10 years, and I've always been very satisfied with the previous owner.”
–Bill L.
“I think they are very competent, honest, friendly, and reasonable.”
–Roger O.
“They offer good service, they follow-up, and they are on time.”
–Candice N.
“They are prompt, nice, they tell you exactly what they are going to do, and they call you if there is a problem. They are always willing to drive me around town.”
–Beverly M.
“They have a very great rapport with customers.”
–Jeff V.
“They are thorough and friendly.”
–K.J. F.
“I liked the personal service, and they way they went out of their way to accommodate their schedule to mine.”
–Stoney S.
“Honesty and integrity.”
–Valley D.
“They are very committed, and I really trust the service they provide.”
–Anita C.
“The people are friendly and honest.”
–Jill T.
“They get the job done and it doesn't cost me a fortune.”
–Mr. B.
“We have a long standing relationship with Mr. Sun. He is honest and trustworthy.”
–Michael K.
“They fix my cars the first time, and I've been doing business with them for 17 years. It feels good to go in there. They are like family. They know our names, they're convenient, and all members of our family take their cars to them.”
–John E.
“They stand behind their work, and they are willing to work with you to fit you in.”
–Jeanie S.
“I liked the old owners.”
–Thomas E.
“The way they treat their customers, and that they provide a shuttle.”
–Christina M.
“Between my wife and I, we have over 36 years of service with them. The service is done in a quality manner, and they never do anything without calling us first. They go above and beyond what we ever expect.”
–Dave C.
“The staff is great. They are very accommodating.”
–Bill B.
“They are pretty truthful, and you can depend on them to tell you exactly what is wrong.”
–Marybeth S.
“They've been taking care of our car for 30 years. They're very professional.”
–Major R.
“Honesty.”
–Rolland T.
“Thoroughness.”
–Peter L.
