The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2007 and March 2010. Customer last names have been initialized for privacy.
“They do a great clean-up job. Everything they do is first class.”
–Art S.
“They were efficient, on time, and they did a good job.”
–Betty W.
“Their customer service, as they were right there to answer my questions. They were easy to work with too.”
–Bob G.
“They do things on time, on budget, and exactly the way they say they will.”
–Daniel S.
“They got back to me quickly, and they were professional.”
–Debbie G.
“Customer service, as they are prompt, responsive, on time, and friendly.”
–Diane H.
“They were very friendly and knowledgeable.”
–Elisa S.
“They did what they were supposed to do and in a good, quality fashion. They were also timely.”
–Fred T.
“They got the job done pretty quickly. It seemed like they did a good job.”
–Jennifer N.
“They had a very professional approach to everything. Their professionalism showed in the day-to-day quality.”
–Paul H.
“He did what he said he was going to do, on time and within the price he quoted.”
–Richard G.
“They came when they said they would.”
–Rosalie B.
“They do what they say they are going to do, and they are honest.”
–Sue K.
“They offer good pricing, good service, and good quality work.”
–C.T.C.C.
“They were conscientious and professional. I appreciated the service. I liked the owner and his son. They were great.”
–Al H.
“They are very responsive, and they do really good work.”
–Betsy P.
“I thought they were thorough and competent. The scheduling was as expected. They were clean, and they did what they said they were going to do.”
–Frank M.
“The amount of clean up they did, every day they walked around the house to make sure there were no roofing materials left laying around.”
–Lani S.
“I liked the fact that they were very thorough, and they did a good job. He had a different crew for different stages of the job, and all of them did a good job.”
–Larry R.
“I asked them for a quote on a specific thing, and Ryan Saber noticed another issue and gave me a quote on that as well.”
–Ryan T.
“Their follow-up.”
–Kathy A.
“They were very prompt, and their prices were right.”
–Phillip B.
“They do good quality work, and they know what they are doing. They are good communicators as well.”
–R.J.S.A.
“They were personable, informative, and expedient. They did a complete proposal for us and included recommendations for other issues.”
–F.P.C.
“They were upfront, they made good suggestions, and they seemed to have a lot of integrity.”
–Lauren B.
“They came out on time and did a good job.”
–Diane B.
“I liked the overall customer service.”
–Peter B.
“They were punctual and prompt.”
–Steve B.
“They're in and out, and they're clean.”
–Joseph B.
“Very friendly and helpful.”
–Chris B.
“The quality of the roof, there are no more leaks, and it looks great.”
–Jim B.
“They were very professional, prompt, clean, and they did a great job.”
–Jennifer C.
“They are wonderful people. They do things when they say they are going to do it, they have good crews and a great office staff, and the work is very high quality.”
–Ginger C.
“They're easy to deal with, and they're family operated.”
–Sharon D.
“They did a good job.”
–Laurie D.
“Honorable people, great prices, and great work, they do my clients' and my own properties.”
–Janet D.
“They are awesome. They're one of the best vendors I've ever dealt with.”
–Steve D.
“He does what he says he's going to do.”
–D.S.C.
“They were fast, and they cleaned up everything.”
–Mike D.
“Jay came out to the job site more than once.”
–E.C.
“The quality of the work, and they did what they said they would do. I refer my clients to them.”
–Pam E.
“They did a nice job and took care of all of my problems.”
–Jerry F.
“Their management, responsiveness, customer service, and their eagerness to do a good job.”
–Arthur G.
“They were easy to work with, and they did a good job of cleaning up. They finished the job on time, and the guys were great.”
–Bruce G.
“They were very professional, and they were on time. The workers cleaned up everyday.”
–Tim H.
“Everything, they were professional, and the workers were great.”
–Lucy J.
“They do quality work. They will come back if there is any kind of problem.”
–Dena K.
“They were on time and pleasant to deal with. They were also very skillful.”
–John K.
“They have good quality workmanship and good people.”
–George K.
“They do what they say they are going to do, and they are competitively priced.”
–Carpol L.
“They do a very thorough job.”
–Julie L.
“Quality of work.”
–Terry L.
“The way they stay behind their work, I've used them for 15 years now.”
–Louis L.
“They took care of everything, and the price was great.”
–Tom M.
“They were very professional and addressed problems that came up during the project.”
–John M.
“They were quick, and they did a great job cleaning up. They did everything right.”
–Joan M.
“They were the best contractors I've ever used.”
–Anne M.
“It was a good experience. They were efficient.”
–Robin M.
“They showed up on time, and the prices were fair.”
–Gary O.
“They are always on time, and the rates are reasonable.”
–Edwin O.
“They are reliable, dependable, and they do great work. They are the best roofing company in the area.”
–Albert O.
“They're very personable, informative, and they have fair prices.”
–Patricia P.
“They were prompt, clean, and the job was done correctly.”
–Sueann R.
“Service and knowledge.”
–Dave R.
“They were on time, they had a good follow-up, and they fixed any problems I had.”
–Susan R.
“They cleaned up after themselves very well. They were also very efficient.”
–Misa S.
“The people were friendly and smart.”
–Jeanie S.
“All the people were nice. They made sure everything got done right. Good price and all around good experience.”
–Tara S.
“They always do very high quality work. We had an emergency leak situation, and they were here within a couple of hours.”
–Naomi S.
“Quality of work.”
–Rita S.
“They do things on time and on budget.”
–Daniel S.
“Their customer service and professionalism.”
–Elizabeth T.
“Everything, they started and finished on time.”
–Keith V.
“High quality, they came back to fix a problem right away.”
–Joe V.
“They were really reliable and very responsive.”
–Jean W.
“They were responsive to our needs.”
–Jean W.
“Customer service, they got the job done.”
–Robin W.
“They stand by their work.”
–Bob B.
“They followed through and did what they said they were going to do. Even in today's market, I think they are very customer service oriented.”
–Mrs. B.
“They were easy to deal with, prompt, and professional.”
–Mr. B.
“They stuck to the estimate and did quality work.”
–Mark B.
“The price and personal service.”
–Robert B.
“They did everything that they said they were going to do.”
–Robert B.
“I felt they were very responsive and did a good thorough job.”
–Roger B.
“They did what they said they would do.”
–Pauline C.
“They gave me an accurate estimate, and they answered my questions. I liked the display in the showroom. They gave me a list of jobs that they had done that I could go look at. Also, the crew was very easy to communicate with, and they did a great job on my roof.”
–Thomas C.
“They were on time and did a nice job.”
–C.T.C.
“Jay is honest, responsive, and he does a good job.”
–Susan C.
“They were organized and clean.”
–Micahel D.
“They seemed very honest.”
–Julia D.
“They are no nonsense people that fix problems.”
–Steve D.
“They showed up on time and did a good job.”
–Marty F.
“They were very efficient and did a good job with the squeaking sounds. They are very professional.”
–Julie K.
“The good workmanship.”
–Rob L.
“It was quick and easy.”
–Wendy M.
“They were very professional.”
–Chris M.
“They work quickly and efficiently.”
–Jinie R.
“Their prices were fair, and they were easy to talk to. They also cleaned up after themselves very well.”