Find Local Companies Rated Highest in Quality
Royal Pools of Santa Clara, Inc. Survey Responses
“They were very responsive. If I called or emailed them, they responded and took care of the problem right away.”
–Carol Y.
“Good design and good service, it was prompt and timely.”
–D.C.
“Pretty much everything, they did a really nice design. The quality of the work was very high. They started and finished everything on schedule.”
–Mike B.
“Their attention to detail and their response time.”
–Patricia M.
“Their promptness and their efficiency in the way they got things done, they seemed to be right on it from start to finish.”
–Rich M.
“The service, everything was exactly as scheduled. They answered the phone every time I called. They answered all of my questions.”
–Rob N.
“They were very communicative. They answered all of our questions. They were very responsive with keeping in touch and returning our phone calls. They were easy to deal with. They did a great job.”
–Ryan K.
“They had the process down from start to finish.”
–Dan W.
“They were around for the duration of the project. They were available if any questions or problems came up.”
–Harpreet D.
“They were knowledgeable and quick.”
–John D.
“They were selected based on price.”
–M.P.
“It's hard to say. I was pretty happy with the quality of the work and the people.”
–Darren L.
“They basically did the job that we asked them to do.”
–Deon B.
“They got the job done on time. They stuck to the schedule.”
–Leslie P.
“They helped with everything from start to finish. They explained everything they were doing and they had good ideas.”
–Robin G.
“The salesperson/project manager who handled the job and helped us with the component, his name is Brian Miller. He was excellent. He did a bang-up job. I was very impressed. Also, the quality of the subcontractors was excellent. Everyone handled the job professionally, in a timely manner, and they did what they said they were going to do when they said they were going to do it.”
–Aaron H.
“The salesman, Bob.”
–Benjamin M.
“Overall, they were professional and knowledgeable.”
–Brian W.
“They did what they said they were going to do. They were very professional.”
–Frank C.
“Their service is pretty good and the quality of work is very good. I have used them three or four times. From the programming to the designs, they did a good job. The results were of good workmanship.”
–Jeff F.
“They were prompt. They have been around for a long time.”
–John B.
“I liked the salesperson, Jeff Reed, and the project manager, Brian Miller. I also liked Sarah, the woman in the office who expedited the job. Sarah kept the contactors coming on time. The whole company is great, but those three people were exceptional. I think they got it down to a science. They did a great job, and they did it fast.”
–Ken M.
“They did what they said they were going to do.”
–Mike N.
“The project manager was on top of everything. He was very communicative and they just had all around great customer service.”
–Mike P.
“They were very honest, clear in their communication, respectful and easy to work with.”
–Rob B.
“They are very knowledgeable.”
–Tom N.
“They were professional from the beginning to the end. They were on schedule and they kept us in the loop.”
–Tracey L.
“Customer service, they were very responsive.”
–Yvonne D.
“The service on the front end and the project manager, the job was well done. The customer service on the phone was also good.”
–Derek O.
“They were responsive with telephone call backs and also with field calls. If you had a question that required someone to come out, someone would come out that day.”
–Gary L.
“They were professional in their demeanor. They got the job done on schedule and delivered a good product. We have been very satisfied with the pool. Those guys were very professional. They did a good job. I was happy with the results.”
–Hank M.
“What I liked best is that they were constantly in touch with me and constantly talking to me. They let me know what was going to happen. Their price was wonderful and they had very friendly service. Their timeliness was great.”
–Margaret B.
“The representative who sold the spa to us was friendly and able to show us some other pools. He was able to help us visualize what we had in mind.”
–Marshall W.
“I like that the whole project went quickly and smoothly.”
–Rob N.
“The employees were very nice. Sarah, the contact person, was very nice too. We had to talk all the time, because we had different contractors and inspectors that had to come out. She worked with them and coordinated everything around my work, so I would not have to take time off. I would tell her what days I was working, and she would schedule around them. It made it all easier.”
–Ed G.
“They were very clear as to what it would cost. They stuck to their numbers. The people we dealt with were good and honest.”
–Mark S.
“The pool, and the pricing was reasonable.”
–Matt C.
“In general, I liked their work better than work that was done by other pool companies. The second time, they did it very quickly. They did the whole job in six weeks, which was half the time of the first job.”
–Mike S.
“They were on the ball. They kept things going and they didn't put anything off.”
–Tammy H.
“That everything was done pretty much as they said it would be.”
–Stephen P.
“They were very knowledgeable. They answered all my questions.”
–Byron K.
“They built a really good pool. I thought their systems were good.”
–Kirk K.
“They were very responsive and timely.”
–Linda S.
“Good quality of service, product, and construction.”
–Gus W.
“They gave us exactly what we wanted. They helped us with our financing. I just thought they were fantastic.”
–Mike W.
“They explained it all beforehand and they followed through. They were great.”
–Natalie B.
“The initial salesman was very good. He did the installation very quickly.”
–Pat C.
“They appeared to be very professional. They got the job done the way they said it would be done. They went through all the details before we closed the contract.”
–Bruce C.
“Dennis was very direct. They did a good job.”
–Patty G.
“They were personable and easy to work with.”
–Caroline M.
“No stress, they came out on time. They were very responsive to our needs.”
–Cindy M.
“They were very nice.”
–Duane M.
“I like their pricing structure.”
–Lendy D.
“The quality of work.”
–Reza N.
“I liked the customer service.”
–Kim O.
“They did a good job.”
–Rich D.
“I liked the personalized service. They were quick and efficient.”
–Steve S.
“I liked the designer who worked with us on our ideas.”
–Kristen A.
“I liked their professionalism. There was no pressure, and they listened to us. We recommend them to our friends.”
–Craig J.
“I liked their customer service. They go our of their way to make the customer happy.”
–John H.
“They did a good job. They were attentive, and they worked with me.”
–Allen M.
“I liked working with Dan, the salesperson. He was thorough, honest, and experienced.”
–Stephen H.
“They did their job like they said they would. They were very efficient and customer friendly. They did a good job, and they kept me updated on their progress with our project.”
–Janette B.
“I liked their timeliness.”
–Harry F.
“Brian was the best.”
–Robert M.
“I liked their attentiveness. Andrea and Michelle kept me posted as to everything that was going on.”
–Lenny P.
“I liked the quality of the workmanship. They were very reliable and timely.”
–Werner V.
“I liked their service. They were amazing.”
–Monica M.
“They were responsive, and the quality of work was good.”
–Mark F.
“They showed us a lot of ideas before starting on the project.”
–David C.
“I liked their customer service team, Michelle and Andrea.”
–Lance G.
“I liked their efficiency.”
–Lewis F.
“They were very nice, and they did great work. Their subcontractors were also good.”
–Judy M.
“I liked their commitment to do the work on time, and they followed through. They were very professional.”
–Frank C.
“I liked the service I was given by the salesman. The manager or the owner came out and resolved any issues that came up.”
–Mustafa V.
“They were upfront, and they answered all of our questions. They showed a lot of confidence in their product which made us have confidence in their work.”
–Kenny B.
“I liked the quality of the work and the service they provided after the pool was finished.”
–Ed B.
“They never let us down. Everything went exactly as they said it would. Everyone showed up on time and did the work on time.”
–Bob B.
“They followed through on their commitment. They came back and followed up on things that I felt they didn't really have to.”
–Gary S.
“They did the work to my expectations.”
–Gregory S.
“I liked the knowledgeable staff. We also liked the quality of work by the contractor who came out to do the walls of the pool.”
–Barbara M.
“They did what they said they were going to do, and there were no hidden costs.”
–Jay B.
“They have integrity.”
–Eric B.
“We signed the contract, and they took care of everything.”
–Patty B.
“Everything was done on schedule. They had a project manager who led us every step of the way.”
–Troy S.
“They did the work quickly, and they were on time with everything. They stuck to their schedule even during bad weather.”
–Dante C.
“They kept to a tight schedule, and there were no delays.”
–Richard M.
“I liked how quickly they gave me the quote. I was satisfied with what they gave me.”
–Deborah M.
“I liked everything.”
–Tom S.
“Good response time.”
–Janet R.
“Bill was very good. He was very precise with details. In fact, I'm getting a quote from them for another project on a second pool.”
–Stewart R.
“The end result was satisfactory.”
–Chris S.
“They were friendly.”
–Jeff P.
“They were on top of everything, and they were responsive.”
–Jit P.
“I liked the service. The staff, the owner, and secretarial staff were professional and kind. Also the workers were responsive and on time.”
–Mike S.
“Everybody was wonderful.”
–Margaret R.
“I liked their willingness to getting the job right.”
–Tim F.
“They were able to complete the pool in the time they said they would.”
–Jim N.
“They were organized. They took care of minor things after they were finished.”
–Shunichi N.
“They did good work and they were quick. They explained all the different options, and I liked the quality of the final product.”
–Jeff J.
