Royal Coach Tours Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between July 2007 and March 2010. Customer last names have been initialized for privacy.

“The cordial yet professional nature of the driver, he was extremely punctual and the vehicle was very clean. Everything worked.”
–E. P.
“They are always on time. The drivers are very courteous and they are always very good. I have no complaints at all. I like everything about Royal Coach. They're very good.”
–Fred A.
“They were easy to work with. The driver was good, on time and the scheduling was good.”
–Connie N.
“Their timeliness, efficiency, and they were well-mannered. They did a good job.”
–Cynthia U.
“They were prompt. The driver was courteous and the bus was very clean. It was just a good operation.”
–John C.
“I liked the bus driver.”
–Karen R.
“The cleanliness of the bus and the courtesy of the driver, it was good, on time service.”
–Ruben B.
“I hired Royal Coach for a group of elderly people. They couldn't say enough about how great it was and how helpful the driver was.”
–Sal R.
“Easy to contact, good customer service and good local knowledge, their price was great too.”
–Jill H.
“Their coach and their prompt driver, he was knowledgeable and I was well-informed of where we were going.”
–Joe P.
“The comfort that they provide.”
–Linda F.
“The driver and the staff were personable. They had a nice car and they were very accommodating.”
–Melissa C.
“I liked the driver and everything went according to schedule and plan. It was a lot of fun.”
–Patrick C.
“They arrived on time. It was a nice drive.”
–Rona S.
“Everything, the vehicle was nice.”
–Staci B.
“They were very helpful in answering any questions I had and they put the information through quickly. They were very efficient. They were kind when I asked questions regarding renting the coach for my clients.”
–Susan G.
“Not having to drive to San Francisco.”
–Chuck N.
“The safety, the drivers are good and generally accommodating. I've been using them for over thirty years.”
–Mary L.
“We've been very pleased with them. They have a bus that only carries twenty-one passengers. I like the coach that sits twenty-one to twenty-five people.”
–John W.
“The driver was accommodating, polite and on time. The bus was very, very nice.”
–Maria C.
“I have used them twice. I had a pretty rowdy crowd and the driver put up with them both times.”
–Phil Z.
“The quality of the coach.”
–Donna A.
“They were on time. They were exactly where we wanted them to be at each stop. The bus drivers were courteous. It was easy to work with the office to set things up.”
–Rita S.
“They were on schedule.”
–Lorie L.
“The driver was attentive. If we needed to make a stop, he would stop. He was knowledgeable of where we were going.”
–Michelle A.
“They were on time, early even.”
–Alex O.
“Their professionalism.”
–A.T.
“I like everything about them, from the drivers to the equipment.”
–Dick R.
“They were very prompt in responding to me. They responded in an hour on the same day.”
–John B.
“They were very friendly and nice. I thought they really knew what they were doing. I didn't have to worry.”
–Linda F.
“The way that Sandy takes care of people, the drivers, and the equipment, I always take the limousine.”
–Michael S.
“They were professional and timely.”
–N.S.F.
“They are always on time. The drivers are good. I've been using them for years. I have never had a problem.”
–Robert A.
“They did a good job.”
–S.B.
“It was my husband's fiftieth birthday. The bus driver was friendly and got us there safely. It was a pleasant experience.”
–Thelma R.
“They were very helpful.”
–T.A.
“I've been using them for twenty-five years now. We found a party bus that we like. We book it every year. The drivers are very nice.”
–Betty G.
“They had good customer service. My father retired, so we won't be using them anymore, but I do recommend them.”
–C.E.
“Flexibility, when I called they were there quickly. They transported five hundred people for us.”
–H.A.I.
“This is my third year using them. They are reliable and always on time, which is extremely important.”
–J.L.W.
“We utilize them for our clients all the time. They are dependable.”
–P.C.
“I'm able to deal with them across the country. They do what I ask them to do.”
–A.E.
“The service was good.”
–C.T.C.
“I have not had a problem with them. They did a good job. We used them a year ago.”
–I.P.E.
“They were prompt. The buses were clean. We had some good drivers.”
–Nancy M.
“They were easy to contact. They did well.”
–T.E.S.
“They have excellent drivers. The coaches are clean.”
–G.W.T.
“The buses were clean, reliable, and the drivers were good.”
–B.A.G.R.
“They're reliable and the clients like them.”
–A.T.
“The bus drivers are very friendly and the buses are very clean.”
–B.M.S.
“They were on time and very nice.”
–B.C.M.
“The people I interacted with were very easy to work with.”
–George B.
“The driver was the best and the equipment was fantastic.”
–B.L.C.
“They showed up on time and did a good job, no problems at all.”
–B.C.A.M.
“I liked our driver, Patrick.”
–B.A.A.
“It was easy to book with them. The overall service was great.”
–C.D.S.R.
“Their service was very good. They were always on time.”
–C.A.F.T.G.
“They're convenient and easy to deal with.”
–C.C.
“I thought they were great.”
–C.O.T.N.
“They have very good customer service.”
–C.V.
“Their drivers are very good and their coaches are pretty new and reliable. They arrive on time and give good service.”
–Rose C.
“Great buses, great driver.”
–F.B.
“I liked the driver.”
–G.S.O.P.A.
“Great service.”
–Deb K.
“The driver was excellent. They also have a large area.”
–K.B.C.
“The buses are very clean and the bus drivers are always polite.”
–L.S.
“Everything ran smoothly. There were no problems.”
–L.H.S.
“Great service.”
–L.L.S.
“The overall service was good and they were on time.”
–Carolyn L.
“The customer service was excellent. Christine was just great. I just thought it was a great experience.”
–Sarah L.
“The drivers were excellent. They had great personalities. Also the buses were nice and they showed up on time.”
–L.O.F.
“Reliability, the buses are nice and they're not all beat-up. The drivers were very courteous and nice.”
–L.T.
“They're very friendly and the drivers are great.”
–C.G.O.T.
“We liked the fact that they dealt with us because we trashed their bus. They didn't get too upset about that and they gave us two weeks to pay for all the cleaning fees. We were broke because we were all college students, which they took into consideration.”
–L.S.
“Overall, I just think they're great.”
–M.A.A.
“The driver was awesome. Everything went great.”
–M.L.L.
“The drivers were nice.”
–Alice M.
“Their service and kindness they gave my students.”
–Colleen M.
“Service and excellent quality buses.”
–M.E.
“They were on time, comfortable and very helpful. I found all of them to be very helpful.”
–M.W.T.
“The bus drivers were courteous and flexible.”
–M.B.
“I thought they did a good job and were very responsive.”
–M.C.S.
“Professionalism, they have great customer service.”
–M.V.T.
“I liked the woman in the office who was so helpful.”
–O.A.E.S.
“The bus was clean and on time.”
–O.I.
“The service was really good and the driver was great.”
–O.C.C.
“They were on time. Everything went well.”
–Francess O.
“The buses are nice and clean. I also think the prices are very reasonable.”
–P.P.A.
“It was an overall good experience.”
–P.A.M.F.
“They were so easy to work with and accommodating.”
–P.D.M.
“They were convenient and I liked their professionalism.”
–P.G.E.
“Their rates were flexible for non-profit companies.”
–R.C.S.
“The bus was very comfortable and the driver was very pleasant.”
–R.H.M.
“The service and people were good.”
–None R.
“Good service.”
–Dick R.
“They were on time and the drivers were nice.”
–S.P.
“We liked the friendly, courteous drivers and the customer service. All of the people that we worked with were great.”
–S.M.S.C.
“The drivers were great and prompt. It was great experience.”
–S.C.
“They're easy to work with.”
–S.P.T.
“The driver was prompt, courteous and the bus was clean. I had a very good experience with them.”
–S.V.L.G.