The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2006 and March 2010. Customer last names have been initialized for privacy.
“They were very friendly, and they listened very well. They gave the best advice, and they were very open to making changes, so everything turned out the way we wanted it. From the people in the office to the installers, they were all great.”
–Ardie M.
“I was totally pleased. They did my fireplace. They did an excellent job, and it looks beautiful. I would recommend them to anyone.”
–Betty C.
“Their promptness and excellent prices, I thought they were very competitive. They did outstanding work.”
–Daryl R.
“Fine service, in the sense that they wrote everything up and gave us a good estimate, George was so professional when working with us. The installers worked very quickly, and the installation was very professional.”
–Don C.
“They were professional, and the timeline was great. We were absolutely thrilled. We have recommended them to everyone. They were great.”
–Greg L.
“Everything, I won't go to anyone else, and I won't recommend anyone else. The owner, George, is top-notch. I've used him many times. They are absolutely the best.”
–Ian M.
“Actually, I'm very satisfied. Their customer service is great, and they are very friendly.”
–Loretta C.
“George was very honest. His employees were on time. I had absolutely no problems.”
–Pat H.
“Excellent quality and attention to detail, I have used them many times.”
–Roger R.
“The owner was very nice, and he did a good job too.”
–Salem A.
“They were very nice, kind, and they knew what they were doing.”
–Sam K.
“The were on time, thorough, and the owner was a great guy. They also had a fair price.”
–Wendy P.
“They were friendly and knowledgeable.”
–Bob M.
“They were quick and professional. They were here when they said they would be.”
–David S.
“They did what they said they were going to do. The head of the company came out. The installation was quick and professional.”
–Matt W.
“I dealt with George. He was really helpful, especially with suggestions about what would look good.”
–Sarah J.
“George was very helpful. He gave us personal attention. He walked around with us and told us how things would work. His daughter was very helpful too.”
–Gary N.
“They were timely and efficient. They were here when they said they would be, and they finished when they were supposed to. The job looks very professional.”
–John C.
“The fact that they came when they said they would, they were there when we needed them. George was so nice.”
–Johnna A.
“Service, and they are flexible about how they approach things. They are inventive.”
–Paul W.
“They got it done when they said they would, in a proper manner. They were better than anyone else we had in doing our kitchen work.”
–Ray D.
“The quality, he did a good installation. He was professional and accommodating. He came in the evening when it was convenient for us.”
–David T.
“They were good, in terms of taking the order. They were helpful in suggesting things. They were prompt in obtaining the material from a supplier in L.A.”
–Dale H.
“They were very nice. The quality of their work was good. Everyone loves my countertops.”
–Doris H.
“Service and the quality of their work.”
–Louis P.
“I know someone in the business. He came over to visit and he said the work that Romarts did was better than any job that he could do.”
–Doye S.
“They were very efficient, quick, and friendly.”
–Joelle S.
“I like the quality of the work.”
–Carolyn T.
“They were personable, efficient, and totally professional. They did a great job.”
–Ingrid H.
“They were very professional and very punctual. They did a great job. They were quiet and courteous.”
–Dan K.
“I thought they were very customer oriented. They were available and they did everything in a timely manner.”
–Gloria C.
“The quality of their work.”
–Kathleen C.
“They are very professional and on time. They try very hard to do the best job they can do.”
–Rosalie M.
“The quality and the price.”
–Larry S.
“The honesty of the owner.”
–Cynthia S.
“They do a very nice job.”
–Jim K.
“They do a good job at a reasonable price.”
–Bruce H.
“They were simplistic, but not in a bad way. It was homey and streamlined. They had one or two people in the office. We had personal contact. The guys who did the tear out also did the installation. They were extraordinarily accommodating.”
–Marshall G.
“They were very creative and very polite. They listened to what our needs were.”
–Carol K.
“George was fantastic. When I had a problem, it was taken care of right away.”
–Sandra C.
“Meeting deadlines, the quality of the work, the help that he gives in choosing the granite, he is just a classy guy.”
–Fredrick S.
“They did a good job and they did it on time.”
–Paul M.
“The quality of the work, and the guys who did the work seemed very good.”
–Peter R.
“I thought the owner, George, was very responsive to our needs. I also thought the quality was very good.”
–Carolyn L.
“The pricing, the workmanship, and they were there on time.”
–Mr. P.
“Their ability to work with the customer and their responsiveness.”
–Mark M.
“The quality of the work.”
–Teresa A.
“Selection, and they were able to find what I was looking for. I was looking for a specific kind of granite.”
–Joan T.
“The quality of their work and the products they carry, they have good communication with their customers.”
–Ernest S.
“I liked that George was really personable. He worked with me and my wife. He just made it happen. Asking him for a little bit more was never a problem.”
–John S.
“I thought the guy who put it in was a real artist. I liked working with George. The whole experience was good.”
–Judy S.
“The selection and the prices were good.”
–Terry W.
“I liked the personal commitment they made to get the job done.”
–Melissa B.
“They did a fine job. They were easy to work with and dependable.”
–Roger R.
“We have used them twice now. Their workmanship is good. I have recommended them to my friends.”
–Al L.
“The quality of the service and the value, they were relatively inexpensive. They were quick and they communicated well.”
–Chris W.
“They would call me back in a reasonable amount of time. They kept in touch with me. They were reliable and very cooperative. I found the receptionist to be very reliable and nice to talk to.”
–Luis P.
“They provided good personal service. Our kitchen looks wonderful.”
–Jill O.
“Probably the fact that she was able to offer suggestions on what would look best.”
–Rita W.
“The quality of the materials they used and their workmanship.”
–Art C.
“I liked the finished product and that they stayed on schedule.”
–Alexa A.
“They did a good job with the fitting of the countertop.”
–Robert N.
“They are very honest and reliable.”
–Barbara R.
“They really worked with us. They spent time to showing us all kinds of samples and drawings. They did a great job.”
–Lisa M.
“I think their workmanship is very nice.”
–Wayne C.
“The installers were fairly quick with the installation.”
–Joyce F.
“The good customer service, he had great ideas on what would be best. Overall, it was a good experience.”
–Alexander G.
“Most of the time they were prompt. The work was clean.”
–Jim T.
“The selection, the workmanship, and the people.”
–Paul W.
“I thought Andre kept great communication.”
–Ronald B.
“They were prompt.”
–Vivian S.
“I think the people.”
–Tom V.
“They did a good job with the cutting.”
–Nancy K.
“Their commitment to the customer.”
–Bonner R.
“Quality and fabrication time.”
–Michelle T.
“George is a great guy.”
–Tony L.
“I really liked the end result. They were nice, easy to deal with, and they cleaned up well. We recommend them to anyone.”
–Suzanne P.
“The prices were very competitive.”
–James
“They were friendly, helpful, and it's a family-owned company. They came out and finished the work on time. We were very pleased.”
–Anne G.
“I thought the office staff was very helpful, patient and personable. I liked the small business feel, and it wasn't like going to Home Depot where you don't get any help.”
–Karen C.
“It was great because we were able to go to the showroom, pick the item we wanted, and within a week they were out here to install it.”
–Joe O.
“They are pretty accommodating. They have a great selection, and I like the fact that it's a family-owned business.”
–Sue
“They were fast, and we had no problems.”
–Patricia W.
“Andrea.”
–Holt S.
“They were very considerate, and they gave me a lot of options. George really tried to work with me.”
–Hayes R.
“Their responsiveness to questions and phone calls.”
–Charlton S.
“They were fast, and the installers had a good attitude.”
–Lali M.
“They were quick, and there were no problems.”
–Love T.
“The installation and the final results.”
–Fechter M.
“They did what they said they were going to do.”
–Kerry J.
“George was nice, warm and patient. He knew exactly what he was going, and the finished product looked fantastic.”
–Masterson L.
“I liked the personal service and the fact that they paid attention to my needs. They also responded quickly.”
–Haught T.
“The personalized service.”
–McKay N.
“I liked their professional and quality workmanship.”
–Gums V.
“They were friendly, and they did what they said they were going to do. There were no problems.”
–Brian H.
“They gave us great customer service, and they guaranteed the installation.”
–Chris W.
“They are very professional, and they did the work quickly. They did a great job.”
–Esam A.
“They listened to my needs.”
–Michael G.
“We shopped around, but they were the ones who had the variety of colors that we liked.”