Roger's Pool & Spa Service Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between April 2004 and March 2010. Customer last names have been initialized for privacy.

“They're so nice and smart.”
–Alexis M.
“I liked everything about them. They gave me great service.”
–Anne T.
“He was right on. The pricing was great.”
–Bill B.
“They are dependable.”
–James D.
“They did a pretty good job.”
–Jerry S.
“They were very helpful, friendly, and generous.”
–Julie C.
“They respond quickly and they're very thorough.”
–Marianne A.
“The fellow was the best. He was very good at explaining things to me.”
–Mark R.
“I liked that they were very professional. They did a good job.”
–Marlo F.
“They were friendly and they always took care of everything.”
–Victor M.
“They are local and convenient.”
–Cheryl C.
“They are nearby and friendly. They know who I am.”
–David W.
“They are friendly.”
–Debbie K.
“They were friendly and their service was good.”
–Kate M.
“They know what they are doing and they give good suggestions. They do a competent, clean job. The pool is always crystal clear.”
–Katheryn W.
“They seem to know what they are doing.”
–Arnie F.
“I can actually talk to a human being.”
–Chris C.
“They were very responsive and they always kept us informed.”
–Kathy C.
“The personal service and they're local.”
–Lyn L.
“They're very knowledgeable.”
–Patty W.
“The overall service.”
–Rob S.
“They showed up on time.”
–Tim B.
“They do the work when they come. I've been using them for six years.”
–Jackie C.
“I like one of their very good workers.”
–John J.
“The people in the office are nice and helpful.”
–Jennifer B.
“They do what they say they will do, and they are very honest. I like Angel. She is very nice.”
–D.P.R.
“They are courteous and prompt. They are a pleasure to deal with. They are great.”
–Linda A.
“If it needs any kind of service, they take care of it.”
–Clinton A.
“They are very friendly. They always check on things and call me back. They do a good job.”
–Patricia A.
“The reliability and follow-through, I think they do a great job.”
–Brian B.
“They respond to emergencies. They are just like part of the family. They have serviced my pool for many years. They are good guys. They have a great service.”
–Sandra C.
“They cleaned our pool. It was a good thing, because we had a really big mess. We were very pleased with them.”
–Janice D.
“I have used them for so many years, because they are always there when I need them.”
–Lyn A.
“I give Dave a"10”. Dave is dependable. He explains the problem, does the job, and fixes the problem. I think they do a great job. They come out immediately. They are good.”
–Duane
“I have dealt with them for a long time, since the 1970's. They are locals.”
–Chan C.
“They show up every week, and the pool is always clear and clean. I think they do a pretty good job.”
–John C.
“The individual who comes out on a weekly basis to take care of our pool is the best part.”
–Maribeth D.
“They are responsive.”
–Kathy C.
“There is good personal contact. They respond to my swimming pool problems.”
–Michael C.
“The individual people were very nice.”
–Carson B.
“They were very friendly and prompt.”
–Chan C.
“They've taken very good care of us.”
–Denny C.
“They were excellent.”
–Tom C.
“They're straightforward people, I had a problem, and they saved me quite a bit of money by coming out and fixing a pipe, instead of me having to go out and replace the whole thing.”
–Rick D.
“They're service is overall good, they're very reliable.”
–Martin D.
“They're great I'd recommend them.”
–Don F.
“They are always on time, and they gave me a good deal and price on a hot tub repair. They always answer the phone and are reliable for any problem I have that needs to be fixed.”
–Laurie H.
“They respond very quickly to any problem.”
–Vera K.
“Prompt attention to problems, service is exceptional and they are fair in pricing.”
–Rod L.
“When I order, they always come, and the service is consistent.”
–Clarisse N.
“He explained everything, everything was done professionally.”
–Bud P.
“They come in and take care of things whenever I need them to.”
–Joe R.
“They came every week and got the job done.”
–Jenny S.
“He came over right away and got the job done, compared to another place which took two weeks to come over, and when they did they didn't get the job done!”
–John T.
“They did a good job.”
–Paul V.
“They're always concerned, always willing to see what's wrong, very responsive.”
–Clinton A.
“They are reliable.”
–Amy A.
“They take care of everything, very efficient, very customer service orientated.”
–Linda B.
“Dependable.”
–Richard B.
“They take care of it.”
–Bob B.
“They took care of everything.”
–Martha C.
“They clean the pool real good, and I'm very satisfied, they are also very reliable.”
–Jim C.
“They're service is overall good.”
–John C.
“They're dependable, and they're very responsive.”
–Joey C.
“They were thorough and very nice.”
–Sheila D.
“Great people.”
–Ray F.
“They're on time, and do a good job cleaning the pool.”
–Teri F.
“They came and took care of everything.”
–Jim G.
“They're quick to respond.”
–Anthony G.
“I like they're friendly attitude.”
–Paul G.
“They're a great service.”
–Barbara J.
“Very good, they get back to you straight after you call them.”
–Vivian K.
“They always come out if we have a problem.”
–Bob L.
“Really nice people, and they call back straightaway.”
–Helen L.
“They're very diligent about their work, and always call ahead of time if they can't come when scheduled.”
–Harry O.
“They respond quickly and are very friendly.”
–Moses O.
“That I don't have to think about, or worry about the pool.”
–Kevin R.
“The quality of they're work is great, they are better than most other places, and I try to get my friends to switch to them, they are super!”
–Gary R.
“Consistent, they do a good job, and are friendly.”
–Bob S.
“If I needed them right now, they'd come out straight away.”
–Ray W.
“They responded very fast, clean and efficient service.”
–Fisch Bros. Drilling
“They did the job well, and in a timely fashion, they come and get the job done when I'm not here so I don't have to worry about it.”
–Katherine Y.
“Reliability.”
–John D.
“They respond very quickly to any problem.”
–Giovanna G.
“They're willing to go the extra mile, and are very thorough.”
–Nick G.
“I'm very happy with weekly person, Isabel. And they always are very responsive.”
–Madge H.
“They're prompt, they come in and do the work and are out.”
–Monte K.
“The people come out, they are thorough, friendly, non-intrusive, and respond quickly.”
–Susan M.
“They're ability to get back to you and do what needs to be fixed.”
–Ken M.
“They stay on top of things, are very regular and the people are always good.”
–Mary M.
“They're dependable, and whenever we have a problem they usually come out the same day.”
–Matt P.
“They're here every week, everything is fine.”
–Riya R.
“They answer all the questions I have and get the job done every week with our pool.”
–Kathy S.
“I forgot her name, but I like the fact the new woman isn't afraid of our dog.”
–Barbara S.
“They are very reliable and knowledgeable.”
–Jim S.
“They're very dependable, and catch things before they break and are very reliable.”
–Madeline W.
“They're very friendly, efficient and do what they say they're going to do.”
–Charles W.
“They are very comprehensive.”
–Larry W.
“They're knowledgeable, and have what I need on hand, and if they don't they get it very quickly.”
–Rod B.
“They just do the chemicals, they do a fair job.”
–David E.