Roberts Electric Company, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2002 and March 2010. Customer last names have been initialized for privacy.

“They were prompt and dependable. They did what needed to be done. Their prices were good. They were excellent.”
–Abbey B.
“They were prompt to answer my call.”
–Ann H.
“I felt the service technician who came out was really honest. He showed up when he was supposed to. He called if he was going to be early or late. It was easy to get an appointment.”
–Betty W.
“The professional way they went about their business, they were very thorough. Tom and John were cordial. They answered questions, and they just did a wonderful job. They also had good customer service over the phone.”
–Don U.
“They were prompt, on time, and their estimate was fair.”
–Elaine L.
“They were knowledgeable. Tom was able to do things a lot faster than I thought. It also cost a lot less than I expected. They came on time, and they were very polite during the appointment. They had the parts that I needed.”
–Linda B.
“Scott was very good. He did a good job. He was very neat.”
–Maureen A.
“They were prompt, quick, and professional.”
–Max K.
“They were fast and efficient.”
–Monique W.
“They were really punctual and accurate as far as their pricing went.”
–Bob L.
“He had the knowledge that was required to troubleshoot the job. I didn't have to waste money on someone who didn't know what he was doing.”
–Debra S.
“They were very informative.”
–Francisco M.
“I liked how cooperative the technician was.”
–James C.
“They showed up on time. That was very important to me. They left everything very neat and clean. I was very satisfied.”
–Marilyn R.
“When I called, they came out. I'm just glad I found someone good. They also came back when my lamp needed to be readjusted.”
–Mila B.
“They were on time and efficient. They didn't try to overcharge me or recommend additional work.”
–Daniela K.
“They really worked with my schedule. It was the only time I could have them over.”
–Dave B.
“I liked the way they went ahead and did the work. They didn't talk a lot.”
–Jill S.
“The work was done very well.”
–Karen I.
“There were two different guys that came out and both were fine. They seemed to know what they were doing.”
–Mary F.
“I thought the service person was very prompt and competent. He really helped to solve the problem. He had everything I needed.”
–Muriel S.
“He was very courteous and efficient. He tested everything.”
–Dolores N.
“They seemed to be nice and very friendly.”
–Art C.
“Alex is very thorough, knowledgeable, professional and patient..”
–Jaqueline E.
“The person who took care of it gave me some good points and showed me what the trouble was.”
–Frances M.
“I have done business with his dad so I felt very at ease doing businsess with them.”
–Augustine K.
“They are prompt, neat, thorough,clean and easy to work with. They go the extra mile.”
–Sharlet S.
“They are competent,knowledgeable and have a can-do attitude.”
–Emily B.
“They are reliable, prompt, courteous and the quality of work is very good.”
–Carol L.
“Quality of their work and their professionalism.”
–Jennifer N.
“They got the job done with no problems.”
–Daniella V.
“The polite service and the work was good.”
–Angela R.
“They are prompt and responsive.”
–Tom M.
“They are very responsive and there prices seem to be in line with what they should be.”
–Kay M.
“They got the job done very efficiently.”
–Gail R.
“They got the work done fairly quickly.”
–Liz H.
“The guy who came out to do the estimate was very enlightening, a good listener and worked to meet our needs.”
–Ron H.
“They came on time, cleaned up, gave me a payment schedule; they did meticulous work.”
–Leslie J.
“They cleaned up, worked quickly.”
–Alan M.
“They were very fast and fixed our motion lights quickly.”
–Ruta L.
“They are very personable and communicated well, they were polite and prompt.”
–Sandra P.
“They are good and prices are reasonable and they are very efficient.”
–Stephanie D.
“They were efficient and honest.”
–Terry K.
“The electrician was knowledgeable, didn't try to oversell me, pleasant to work with.”
–Claire S.
“The price; quality; customer service.”
–Steve B.
“They are straight forward and on time.”
–Rob A.
“They were professional, explained the problem before they worked on it, they resolved the problem, did it quickly.”
–Nara M.
“They were available right away.”
–Briana M.
“Excellent service.”
–B. A. D.
“Always answered my calls, if he couldn't come when he said, they called and their work seems to be of high quality.”
–Jamie C.
“It was a small job and he followed up even after the job was done.”
–Meg C.
“Really good work but the work wasn't done on time and it didn't pass inspection so it caused a delay.”
–Susan K.
“Dan's attention.”
–Leon M.
“Basically it's a long term relationship, we do a lot of emergency work and they take care of my problems and the quality and knowledge is there too.”
–W. C. I. R.
“The availability, response and work.”
–W. C. I.
“They are very responsive and have good follow up.”
–H. N. C.
“General competence.”
–Anne L.
“They call back and respond when we need the service.”
–O. C. C.
“Have no problems.”
–R.K.H. C.
“The workmanship.”
–Douglas Z.
“They come when they say they will.”
–Ann A.
“They were efficient and pleasant, did good work.”
–Janet B.
“I was very pleased and satisfied.”
–Dorothy B.
“They did a good job for a good price, promptly.”
–Robert D.
“The tech who came out was very knowledgeable, friendly, efficient and cleaned up his mess very well.”
–Thomas D.
“I was very satisfied with them and I call them all the time.”
–Sue F.
“We had a new upgraded furnace put in, the electric work they did was just great.”
–Ben F.
“Absolutely wonderful, I work with them all the time, they're great.”
–Sylvia F.
“The way they came in and got the job done and got out.”
–Alfred F.
“Their pleasant relationship with their customers.”
–Allan G.
“Its been several years its not fresh in my mind they explained thoroughly worked with us to do it in a manner acceptable to us.”
–Bonnie H.
“They did one job for us, but they've done a lot of work for my son who has an auto shop nearby.”
–Ed H.
“They're top quality, you can't beat that.”
–George K.
“They did a very good job.”
–Jean K.
“They do neat work, come very fast, fairly reasonable.”
–Dena K.
“I always felt I got a fair deal, I never got a bid from them, they just looked at it, did the work, sent me a bill and it was fair.”
–Robert L.
“Professional, they give me a price before I decide if the work will be done and they do a good job.”
–Cynthia M.
“Seem to be professional, highly qualified and good communicators.”
–Thomas M.
“They came out that day, that I needed them.”
–Claudia M.
“I needed electrical work done and they did it, very quickly.”
–Ida N.
“The quality of their work.”
–Dick O.
“I like the work they did.”
–Michele T.
“Our Realtor recommended them, they did nice work and we've already recommended them as well.”
–Marion U.
“They were great, on time, nice work, good price.”
–Barbara W.
“They came when they said they would.”
–Dora W.
“Just give them a 10 across the board.”
–Ed W.
“They were very prompt, very professional.”
–Eric A.
“They were quick to respond to our call to come out.”
–Robert B.
“They seem to be efficient.”
–Alfred B.
“Very efficient.”
–David B.
“That was some time ago, I guess they knew what they were doing.”
–Rachel C.
“They did what we asked them to, and did it well.”
–Sidney C.
“Excellent workmanship.”
–Erin D.
“All I had them do was install a light fixture.”
–Joan D.
“Was very satisfied with their work.”
–Debbie H.
“They were prompt and thorough about what needed to be done.”
–Susan H.
“Professional, efficient, knowledgeable.”
–Janna H.
“Would definitely use them again.”
–Richard I.
“Prompt, efficient.”
–Ed K.
“I thought they did a good job.”
–Linda M.