The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2003 and March 2010. Customer last names have been initialized for privacy.
“They did everything they said they would do. The communication was great. They explained things, returned phone calls, and finished the job on time.”
–Sharon R.
“I liked their positive and professional attitude.”
–Mark H.
“They did what they said they would do in every aspect. They were on time, professional, and responsive. Their workmanship was great.”
–Mark M.
“Everything went smoothly. They had good ideas. Everything was finished on time, and the workers were clean and polite. It all worked out really well.”
–Robin H.
“They are quick and fair.”
–Tony C.
“They are outgoing, friendly, efficient, and courteous. They do good work.”
–Alice S.
“They were efficient and clean. Overall, they were just amazing.”
–Deb M.
“Their customer service was outstanding. The designer was very courteous and on time.”
–Lori N.
“They kept to their schedule and budget.”
–Linda L.
“The crew was great. I liked how they planned things ahead of time, so that they would be finished in a timely manner.”
–Cindy W.
“They stayed on schedule. They did what they said they would do. They were here on time everyday. It all went very smoothly. I would refer their service to anybody. They were great overall.”
–Scott G.
“From the very beginning, Vera explained very clearly what would be involved in the remodel. She gave us the price so that there were no surprises at the end. Vera and the crew were very easy to work with. The crew was punctual. Their work was better than we expected. They not only did what they said they would do, but they did more than what we thought. They were a week ahead of schedule. With their extra time they helped my husband out with some work. The foreman and inspectors were very courteous. I also liked the follow-up. They fixed things that we didn't even mention. The timing was faster than we expected. Overall it was a very pleasant experience. They made it very painless. They finished the work a week earlier than we expected. We were very pleased.”
–Judy N.
“That they were highly organized, they were also very upfront about what all of the costs would be.”
–Tammy S.
“They were very easy to work with, and they took care of everything.”
–Jeanette A.
“They kept to their timeline from start to finish.”
–Terri L.
“We liked their helpful attitude and great design ideas.”
–Darlene B.
“They were willing to work with us.”
–Susan N.
“I liked the quality of the work and the personalized service.”
–Karen G.
“I liked working with the people and they were on time.”
–Diana T.
“I like that they took care of the whole project.”
–Pam D.
“The design.”
–Donna W.
“One-stop shopping.”
–Fred S.
“He was knowledgeable, friendly, helpful, reliable and answered my questions.”
–Jackie B.
“The people that own the company.”
–Bee G.
“Everything was fine, I was happy.”
–Jan H.
“They're nice to work with.”
–Suzanne A.
“They worked well with the design.”
–Teri M.
“I recommend them to all my friends, do your design without charging, will adjust things to your liking, make sure you get what you want.”
–Lisa B.
“They're were wonderful, they worked with me and they were very conscious of our budget and held me to it, which I appreciated.”
–Ralph B.
“We loved everything.”
–Jim B.
“Kindness everything was great honest.”
–Mark C.
“They were very efficient, they came in they worked and got it done in record time, they did a great time.”
–Jill A.
“High quality work, picked really good subs.”
–Paul G.
“Their ideas, they planned everything, very helpful.”
–Gail B.
“How quickly they did the job.”
–David S.
“They were punctual and responsible and they did a good job and they did it on time.”
–Dianne A.
“They were very on time, they got finished ahead of schedule, responsive to anything that came up.”
–Susan W.
“I like Ric he is very honest bends over backwards to make the customer happy.”
–Linda A.
“The promptness and the quality of work and working with their ideas.”
–Pam B.
“Personal service.”
–Barbara C.
“Everything, from the bidding to the work, you just can't get it any better.”
–Tom D.
“The fact that with the overall stories I've heard about kitchens, they did a wonderful job.”
–Peter D.
“Did what they said they would, operated on time, any problems they took care of it right away.”
–Jeff J.
“They way they handled everything, very professional.”
–Orville J.
“Completed everything in a timely manner.”
–Penny K.
“Stood behind their work when a problem came up and fixed the problem.”
–Charlene L.
“They were always on time and all of their work was very well done and everything was very well coordinated and they cleaned up every single day before they left.”
–Pat M.
“They're very honest and they did their work on time and exactly as we wanted.”
–Judy M.
“The way he operated, not trying to do too many jobs at once, when he was working on my job he worked just on my house.”
–Russell S.
“Show up on time, people are reliable and they do good work, my kitchen is beautiful.”
–Ken S.
“Small and nice to work with.”
–Ron S.
“Friendly, clean, orderly, prompt, they helped us a lot and gave us good advice.”
–Richard S.
“We are having them come to do another bath, they worked with us and we are very happy with everything he suggested from design to materials.”