The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2009 and March 2010. Customer last names have been initialized for privacy.
“They were prompt, they did what they said they would do, they cleaned up after themselves, and I haven't had any problems since.”
–Cherie A.
“It is family-owned, and they have a responsible attitude.”
–Dave B.
“They did the work quickly, neatly, and they were very nice to deal with. There were no problems at all. They were very helpful.”
–Dan B.
“I like the people.”
–Tucker C.
“They came out and fixed our garbage disposal. They were very quick and responsive.”
–Tony C.
“They did a really good job. I had a lot of things that needed to be done, and they helped me prioritize everything. I'm actually going to be calling them soon to install a new toilet that I just bought.”
–Richard C.
“They were prompt, honest, and they did a great job.”
–Jeff C.
“They were prompt, and they took care of the situation.”
–Peter C.
“They were good people. They responded, so I was very pleased with that.”
–Chris C.
“They were quick, they had the parts so I did not have to wait, and they did it right away.”
–Tilly C.
“He was very prompt. He was here at 7:00AM. There were no problems.”
–Karol C.
“They worked quickly and did a good job.”
–Katie C.
“They came very quickly.”
–Francis D.
“They are reliable, punctual, and fair.”
–Greg E.
“They got the job right the first time on four different occasions. They were very reliable. Their name says it all. They are friendly and on time. They were spot on.”
–David E.
“They were very prompt, and they did a good job. I was happy with the work.”
–Brock F.
“They showed up on time and completed the job.”
–Hal F.
“They were able to come quickly, and they did the job efficiently.”
–Patrick G.
“I have used them twice. They were friendly and nice to work with. They did good work. They didn't just sit around talking.”
–Georgia G.
“They did what we needed, and they did it quickly.”
–Jeff H.
“The technician was reliable and nice.”
–Chris H.
“I liked that they were quick. I also liked their personalities.”
–Charles H.
“They solved the problem quickly.”
–Marion H.
“They showed up and evaluated the project without necessarily going the most expensive route. They were pretty good.”
–Cherrie H.
“They were awesome. They answered any questions that I had. I was very happy with the service. I've had them out a couple of times, and I have been happy each time.”
–Cindy H.
“The plumber was very accommodating and a nice guy.”
–Bill H.
“They are the best plumbers around. They know what they are doing, and they get the job done. Of course you want this from everybody, but they seem to care. When you have a problem, they get there right away. I've used them several times. They are my plumbers. I would recommend them to anybody.”
–Chuck H.
“They were very quick to schedule us in, and they fixed our problem.”
–Narda I.
“They are on time, responsible, and priced very reasonably.”
–Laurie J.
“They were very reliable. If they couldn't make it, they always called us to let us know. They'd call me right away and reschedule on the spot.”
–Nadine K.
“I liked their quick response, and they did quality work.”
–Matt K.
“Their quick response, and the work was fine.”
–Willis K.
“I have their card on my refrigerator. They are quick, friendly, and know what they are doing.”
–Mary K.
“We have used them several times. They are easy to work with and friendly. They explain everything and do good work.”
–Shauna K.
“They came when they said they would and completed the job.”
–Joan K.
“The man who came to do the work had a great personality, and he was very trustworthy. He did good work and was very accommodating.”
–Ben L.
“They were prompt, efficient, polite, and they cleaned up after themselves. They did good quality work.”
–Kelly L.
“I had a plumbing emergency, and they came out quickly and fixed it.”
–Laurie L.
“I really liked the nice young man that came out. I don't know his name, but I recall he had a lot of piercings. I think he is the owner's son.”
–Shirley L.
“They did good work that lasted. They've worked for us for four years.”
–Dave L.
“They were courteous, patient, and very knowledgeable.”
–John M.
“I have used them several times. I like their promptness, price, and the fact that they do a good job.”
–Marty M.
“They were efficient and did what they said they were going to do.”
–David M.
“They are very prompt, courteous, and helpful.”
–Don M.
“They did what they said they would do.”
–Bill M.
“I would say their integrity and dependability is what struck me most. They were here when they said they would be. The whole thing was really a good transaction.”
–Renee M.
“They are punctual, knowledgeable, and they have a good service and a good follow-up. When I call, they get back to me.”
–Michael N.
“They were local and in the community. They came out the same day that I called and took care of things. They were upfront about the costs.”
–Sheila O.
“They were knowledgeable. They located the problem and solved it pretty quickly. They didn't try to rip us off. They seemed to be very nice.”
–Ann P.
“They are very prompt.”
–Bruce P.
“They were efficient and did a very good job.”
–Jack P.
“They were good and quick.”
–David R.
“They were here on time, efficient, and they did not fool around.”
–Lois R.
“They were prompt. They got here when I needed them. I had an emergency, and they were right there. I handled everything over the phone with them for one of my properties, and they did a great job. I was totally satisfied.”
–Allen R.
“They came right out when I called, and they found the problem. The problem was fairly expensive, a serious water leak. They did just fine, and I was happy.”
–Ryan R.
“They were very informative, and they explained everything that they needed to do. I thought they were very fair in price, and they did good job.”
–Lesley R.
“Their professionalism, and they were on time. That was very important to us. They were also knowledgeable.”
–Anthony S.
“I liked that they spent time trying to figure out what was wrong instead of just diving in to take everything apart. They were very informative. I felt like they were trying to actually educate me about things that I could do myself.”
–Ted S.
“They were very prompt, and I thought that they did a really good job considering how hard it was. They had to crawl and do most of the work under my house. I have recommended them to friends.”
–Jan S.
“They just did a good job.”
–Don S.
“They came out within a couple of hours of my call and fixed the problem.”
–Marilyn S.
“The thing that I like best is that they are punctual. I am so satisfied with those guys. I am a contractor, and they are the only ones I use. They come as soon as I call.”
–Jack S.
“He was a very courteous fellow, and his crew did a good job.”
–Jerry S.
“They were honest, they did good work, and they were very nice.”
–Barbara S.
“They are reliable.”
–Bob S.
“They were friendly, and the prices were good. They fixed what needed to be fixed and that was that.”
–Michelle T.
“They were just very friendly, efficient, and reasonably priced compared to others.”
–Marisa T.
“Their response time in getting to the house.”
–Michelle W.
“He gave me a good suggestion for something to install.”
–Randy W.
“They are very professional, and they do high quality work. I would definitely recommend them to others.”
–G.W.C.C.
“They are quick to respond to a call. They almost always answer the phone. Rarely do I ever have to leave a message, but if I do, they call right back. I have used them a lot, and they are very professional.”
–W.G.A.
“They were fast and efficient. We have used them several times, and they were great.”
–C.E.C.
“They did a good job.”
–A.D.I.
“They are courteous, on time, and honest. In this day and age, that is hard to find. It takes a lot to impress me, and I was impressed.”