The following are verbatim customer responses from research that American Ratings Corporation conducted between November 2004 and March 2010. Customer last names have been initialized for privacy.
“They did it right and on time. They do a good job.”
–Beryl B.
“I liked the price combined with the quality service.”
–Breck W.
“Very efficient, well done job, good personalities and good people.”
–Don M.
“They were quick and neat.”
–Douglas D.
“They were fast and polite.”
–George C.
“They were so nice. They got the job done quickly.”
–James H.
“Their efficiency and their timely manner in replacing the glass in my vehicle.”
–Jim C.
“They were very friendly and knowledgeable.”
–John Z.
“I liked their responsiveness. When I called to get a price on the windshield replacement, they had to call the manufacturer to make sure they were getting the proper glass style. They went the extra mile to make sure they were providing me with the right material. They did a good job.”
–Kathy R.
“They were on time and prompt. That is always nice. They got out there and took care of what I needed immediately.”
–Kelly B.
“They did a good job.”
–Linda T.
“They were quick. I went in the morning, they got the glass and they got it fixed that same day.”
–Ronda P.
“Quick, easy, and there were no problems. They went out of their way. They were great. I highly recommend them. I was pretty pleased. My wife got her van broken into at 3:00 PM in the afternoon. They had it fixed for us in less than 24 hours. I called them the same day, they ordered the parts that night and they got me in there the next morning. Everything was done well. The crew was very nice. Their receptionist took care of me. They were fantastic.”
–Scott G.
“Their professionalism, they were great.”
–Stacia J.
“They did a same-day service. They did a great job and they were all very kind.”
–Anthony H.
“They worked on my son's car. They were fast and they did a good, clean job.”
–Bill D.
“I liked the personal interaction and the congenial nature of their communication. I had an ongoing replacement on an SUV glass window. Finally, we decided the factory glass would be better to install rather than one of the other glasses. I think they worked well with my body shop and insurance in coming to that conclusion.”
–Joshua W.
“I liked how quickly they got the job done and the high quality job they did. Their customer service was good. They were very friendly, they recognized I was a busy person and they took care of me well. I thought they did a really good job.”
–Rob E.
“They were going to let me use my husband's credit card without him being here. They worked with me and they were timely in completing the job.”
–Sandra G.
“They were quick and not terribly expensive. They did everything they said they would do and when they said they would do it.”
–Steven Y.
“They fixed my windshield in two hours. They did a good job and called my insurance company.”
–Bridget N.
“I liked the fact that they could come out to our house to provide the service rather than us having to drive to their shop. Only we didn't do that, because it was raining. We drove to their shop, but I liked that we were given the option.”
–Steven P.
“They are local and close. I have used them before.”
–Jeff N.
“They were quick. They got the job done in twenty minutes.”
–Anne D.
“They were quick and efficient when doing the work.”
–Bill J.
“Timeliness, the quality of their service, and the price.”
–Bob E.
“Promptness and price.”
–Danny A.
“They did what they said they would do.”
–Douglas B.
“They got the job done quickly. I was very happy with the job they did.”
–Elizabeth F.
“They were courteous, nice, and likeable. It was a very good experience.”
–Fred B.
“They were convenient to where I live. They got the job done quickly.”
–Geraldine R.
“They did a good job. They got the job done quickly.”
–James H.
“They were quick and they cleaned up their mess.”
–Jay B.
“I thought the service was great. I even recommended them to my boss.”
–Keith B.
“They put the glass in and they did a good job.”
–Laura C.
“They were reasonable and they completed the job on time. I thought they were perfect.”
–Lynn S.
“They were open on Saturdays. They did a very professional job. I was satisfied overall.”
–Mary A.
“The quick turnaround time.”
–Randall S.
“They were very friendly.”
–Theresa A.
“They got the job done quickly and I got what I wanted.”
–William A.
“They were straightforward. They explained what they could do and what to expect. The service was completed on time.”
–Delpha W.
“They were convenient because I live right by them. They were able to get me in on short notice and they completed the job on time.”
–Elizabeth P.
“They did what they said they would do.”
–John G.
“The prompt service.”
–Mike S.
“They got the job done quickly and correctly.”
–Steve E.
“They got me in quickly.”
–David D.
“Their price is fair. I also like their efficiency, quickness, and the good customer service they provide. They have a good reputation, and that is important to me.”
–Barry S.
“They were professional, and they did a great job in a timely manner. They had a clean and personable office too. They were also very accommodating in every way.”
–James L.
“They were courteous, prompt, and had a good value. They even gave me a ride.”
–Elbert Y.
“They had the lowest estimate. I was very pleased with the job. I was happy with the results and the quality of the work. Their people were also very courteous.”
–Bruce S.
“It was a great service.”
–Ellen W.
“They took care of it while I waited.”
–Ira M.
“The price was right, and they got me in fast.”
–Lydia M.
“They were polite, professional, and quick.”
–Bob G.
“Quick and easy.”
–Myron B.
“They did good work. They were also helpful and friendly.”
–Megan S.
“They are quick and inexpensive.”
–Drew M.
“They were easy and on time.”
–Stan L.
“The quality, I've used them twice, and both times they did an excellent job.”
–Dan S.
“The woman upfront knew exactly what she was doing. She was very knowledgeable.”
–Dennis P.
“We were traveling at the time, and their service was quick.”
–Aaron L.
“The quick service, and they gave me a great deal on the glass.”
–Lucas B.
“Good customer service, and the work was done on time.”
–Andrew C.
“The turnaround time, pricing, and the service was great.”
–Jeff A.
“They were fast, and there were no problems.”
–James A.
“The customer service was really good.”
–Michael D.
“They were prompt, and they did a good job.”
–Allen R.
“They did the job that they were asked to do.”
–Ray W.
“They were able to fix it in a timely manner, and their price was reasonable.”
–Denise V.
“I had a chip in my windshield. They got me in right away, so they could work on it.”
–Gernaro G.
“They were quick.”
–Jolean C.
“They showed up when expected and gave me a decent price.”
–Jenny V.
“They were very polite and sweet.”
–Jhara S.
“They were very courteous, and they complied with all my needs.”
–Larry S.
“They were fast, honest, and they did a good job on my car.”
–Georgina P.
“They were quick.”
–Ben B.
“They were quick, responsive, reliable. and the process with the insurance company was easy. They have good customer service, and they are personable and helpful.”
–Theresa S.
“They were convenient, and they did the work while we were waiting.”
–Joseph N.
“They came out and fixed the window at the place where we had our truck repaired.”
–Sherma C.
“They're convenient, and they quickly fixed my car window.”
–Richard M.
“They were nice and convenient.”
–Christian H.
“I like their efficiency.”
–Casimir S.
“They're fast and efficient.”
–John B.
“The location was convenient.”
–Melody F.
“The professional service.”
–Greg G.
“They came to my house and put the glass in at my driveway.”
–Lisa R.
“I like the service.”
–Bodil G.
“I like the price and the people.”
–Dennis O.
“They did a good job replacing the window.”
–Frank M.
“They did the work very quickly.”
–Phillip S.
“They're very professional.”
–Gerry M.
“The installer was a friendly guy.”
–Edmun L.
“They're fast and convenient.”
–Richard F.
“They were very fair, gracious, and personable. My car is 34 years old, they took it in right away, and they were able to put in a window at a very fair price. I am very satisfied with them and the way they do business.”
–Joseph R.
“My car was broken into, so I was practically stranded. They agreed to meet me and turned up right on time. They did the job quickly and they were willing to go the extra mile for me.”
–Victoria M.
“They come out and do what needs to be done. They're quick, tidy, and they get my trucks back on the road.”
–Kevin L.
“I liked that they were friendly, cheap, and they did the job right.”
–Paul P.
“They came out to my house, which was nice and very convenient for me.”