The following are verbatim customer responses from research that American Ratings Corporation conducted between June 2005 and March 2010. Customer last names have been initialized for privacy.
“He has done other work for us in the past. We liked him. He started and finished on time. He did a good job on the car.”
–Ada B.
“The job was done on time. They fixed my car. I thought that they were excellent.”
–Carlos G.
“I would have to say his honesty and the way he goes above and beyond to make sure his customers are happy, I was very satisfied with everything.”
–Cindra W.
“I've used him for a number of years. I would have to say that the things I like most are his skills and the personal attention that he gives his customers.”
–Clarence H.
“I think he is excellent. He is honest, he knows his business, and he knows what he is doing. He is a very good man and a man of integrity.”
–Elaine R.
“I'm a return customer. I think they are quick, efficient, and they work with me. I think they have quality customer service. They do quality work all the way around.”
–John C.
“He's a wonderful man. His work and his service are just great. He was recommended by a friend. I was happy with everything that he did.”
–Karen M.
“I used him twice this year. He was good to deal with. He came through with what he said he would. He finished the work on time.”
–Karen H.
“I liked his craftsmanship and the way that he related to the customer. They were very friendly and straightforward, just an overall good place.”
–Larry H.
“They were very friendly and they got it done on time.”
–Linda J.
“I'm a long time customer and I'm very satisfied. They are obliging, friendly, very helpful, and they do great work. They are top-notch.”
–Linda W.
“They were prompt, quick, and courteous. They answered all of my questions and returned my car clean. They did a great job. It was a wonderful experience.”
–Mary S.
“He does good work at a reasonable rate. He is honest and straightforward in all of his dealings.”
–Orville L.
“I liked the friendly atmosphere. They were helpful. They knew what they were doing and they did a great job. My co-worker recommended him. He was right on with that call. It was a great experience.”
–Oskar R.
“They do an excellent job. They get the work done when they say they will. They treat me well. We've used them in the past and it has always been a good experience.”
–Ralph G.
“They knew what they were doing. They were very helpful to me. They gave me rides. You can't even tell my vehicle was in a wreck. They were very professional and friendly.”
–Rebecca L.
“They are local and a pleasure to deal with.”
–Richard A.
“We've been using him for twenty years. He has always treated me well and done great work on all of our cars. He has always done the right thing by me.”
–Rodney F.
“They are locally owned and operated. They take good care of you. You don't have to worry about them gouging you. They are really good at what they do.”
–Roman C.
“I know him personally. I've been doing business with him for years. He has always done quality work and gone the extra mile for me.”
–Bob H.
“We used them twice in 2008. I really liked the personal service and the reasonable pricing.”
–Laurie M.
“They are local. I've known them for years. They do great work.”
–Guy W.
“I've used them for several years. They have a great reputation. I feel like I can trust them.”
–Karen C.
“I liked the time factor. I was in a hurry and they got the work done very quickly.”
–Alex P.
“The people.”
–Adrian T.
“Their attention to detail and good service.”
–Amanda L.
“Their personal service and response.”
–Ann H.
“They are very helpful. They are always there for us.”
–Barbara A.
“I have been doing business with them for over years.”
–Brett C.
“I have taken several different cars there. Their service has always been good. I really like their body shop.”
–Bryan O.
“They were very courteous, helpful, and the work was just great.”
–Carol A.
“I am very satisfied. They are very good at what they do.”
–Mr. P.
“They are local, and they have been in this community for a long time.”
–Eddie G.
“We have dealt with him before, and we trust him. He always does a good job.”
–Jay D.
“He takes care of business right away.”
–John F.
“They are honest with you, and they just do a good job.”
–Joseph S.
“It is just nice to deal with them. They are nice and very professional.”
–Kim A.
“His demeanor, he is so into his work.”
–Lisa G.
“They are honest, and they do a good job.”
–Mike M.
“They performed the work on time, and they did a very good job.”
–Mort M.
“They stand by their work.”
–Ned F.
“The owner was very helpful and polite. He took me to Enterprise to rent a car.”
–Sharon T.
“We can depend on the quality. The owner and his wife are very pleasant to work with.”
–Stan P.
“I think he is honest and fair.”
–Steven B.
“The owner is very nice.”
–Travis M.
“They have always been easy to work with, and I think they do a really good job. I always take my cars to them.”
–Noel M.
“They are quick and personal.”
–Susan W.
“They did an excellent job for us.”
–Samantha A.
“They've been very fair and they have good follow-through.”
–Dennis A.
“Their courtesy and their attention to detail.”
–Raul A.
“The people are very competent and nice. Red supervises them very well, and he will not let anything leave the shop unless it's done right.”
–Rick B.
“They did great work.”
–Denise B.
“They are ready to walk the extra mile and they treat you like family.”
–Carlos B.
“They were honest, straightforward, and they gave us a timeline of when things will be done which they stuck by.”
–Robert B.
“He was easy to deal with, and he always helps me with a few extra things.”
–Richard B.
“Customer service.”
–Robin B.
“When I took my car in for repairs, they really took good care of me and we've become good friends.”
–Doug B.
“My husband sends all his cars from his dealership to them because they do such great work.”
–Dave B.
“They were very courteous, and they did what they said they were going to do when they said they were going to do it.”
–Anthony B.
“They were nice, friendly, and they did good work. I was totally satisfied.”
–Paul B.
“They're fine and they're always very nice.”
–Millie B.
“They are courteous, honest, knowledgeable, and they pay attention to details.”
–Steve B.
“They're very helpful, considerate, friendly, and they do everything just the way you ask them to.”
–Betty B.
“I like the way they handled everything.”
–Orville C.
“I like the fact that they give me options. If new parts are needed, before they proceed, they always call me to ask for my approval. They've always communicated well with me by staying in touch. I've done business with them a dozen times, and I've always gotten good service.”
–Larry C.
“They are very friendly, and the price is right.”
–Tim C.
“They were very responsive.”
–Tanya C.
“I like their personal touch.”
–Toni C.
“They're a small and personable family shop.”
–Maria C.
“The truck looks brand new.”
–Michael C.
“He was very honest about the work.”
–Paul C.
“They're good people.”
–Jim D.
“They are a very professional shop.”
–John D.
“The service, the quickness, and the quality of work.”
–Stephen D.
“They are prompt in taking care of it, and the job is finished, it looks great.”
–Donald D.
“I liked their service.”
–Kelly D.
“They're family owned, they have good people working there, and they do a good job.”
–Mike
“They were honest, and my car was ready when they said it would be.”
–Audra F.
“Curtis is a great guy, and the people there are all nice. He also does great work and matches the paint perfectly.”
–Michael F.
“The service and the quality of work.”
–Roland F.
“I've dealt with them for many years, and they've always done good work for us.”
–Aldean F.
“They were thorough, and they always did the work to our satisfaction.”
–Chuck F.
“He's friendly, honest, and he doesn't try to rip you off.”
–Marilyn G.
“They do top-quality work, and they have the best service.”
–Ruben C.
“They did a good job.”
–Diane G.
“Friendly people.”
–Bill G.
“The customer service and the punctuality.”
–Greg G.
“He was prompt reasonable and Ive known him for about years.”
–John H.
“They're friendly, casual; and they point out what has to be done.”
–Shirley H.
“He does wonderful work. He doesn't hurry, he explains things to the customer, and everyone is friendly and easy to talk to.”
–Dennis H.
“Quality and timeliness.”
–Sean H.
“The quality of work and good customer service.”
–Cheryl H.
“He does what he promises, he does meticulous work, and he's very knowledgeable in the field. He's one of the best.”
–Paul H.
“They are very accommodating, and they do what they are supposed to do.”
–Victor H.
“I like the quality of the work. It's the best place I've ever gone it.”
–Judy J.
“They're easy to work with and very accommodating.”
–Gregory J.
“Friendliness, workmanship.”
–Clarance K.
“Good quality and customer service.”
–Peggy L.
“They are local, convenient, and they have an excellent reputation.”
–Robert L.
“They did good work, and they were fair with the price. Also, they were easy to deal with.”