Only companies rated Highest in Quality earn Diamond Certified.
Rafael Floors, Abbey Carpet Center Survey Responses
The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2006 and September 2010. Customer last names have been initialized for privacy.
“I liked everything about them. Their service was exceptional. George was amazing. Their installation was flawless.”
–June M.
“I liked the way they merchandised their carpets. They really helped me choose the right one. They did a good job on the installation. The whole process was just a pleasure.”
–Mick C.
“I liked everything about them. They came on time, and they did everything as promised. They did a good job.”
–Marlene B.
“Everything was perfect. The reason we chose them was because we knew that they were local. We've lived here for fifty years. We were told that they were reliable, and they turned out to be. ”
–Ray P.
“They did the work professionally, quickly, and as promised.”
–Ron L.
“I liked everything about them. The guys were great. They did a good job, but I liked Steve most of all. He was great.”
–Sylvia C.
“They are prompt, honest, nice, and they do a great job.”
–Dorle G.
“They do a quality job.”
–R.F.F.
“They were timely, helpful, and responsive.”
–Ellen L.
“I liked the carpet that they installed.”
–James P.
“They had exactly what I wanted. The saleswoman who helped me was wonderful. She helped me immediately and took me right to what I was looking for. The person who did the measurements lived right around the corner from me, so he was able to come over the same day. He took care of everything. Their installers came on time, and they did a great job on everything.”
–Jamie M.
“They were on time, clean, friendly, and very efficient. Everything about them was good. ”
–Bobbie K.
“I liked the floors they installed, their responsiveness, and the owner. I also liked the recommendations that they made.”
–Dick S.
“There are several things. Their selection of products is fantastic. The owner is very personable, knowledgeable, and he always tells me when there are deals or when something is going to be on sale. There are no problems with their scheduling. If they make a mistake when they put the carpet in, because the pattern doesn't match or something, they correct the error and will even leave extra carpeting, no charge. ”
–Gary V.
“The workers were nice, the floor went down well, and the whole job went smoothly. I have nothing to complain about.”
–Joan R.
“They were quick and timely.”
–John K.
“The salesperson really helped me find what I was looking for, and the installers that did the floor were friendly and polite.”
–Karen E.
“I thought that Margaret was really patient and helpful. She went through all of the flooring varieties with me. She was very patient the whole time. ”
–Karen W.
“They were extremely helpful. They showed me everything before I made my decision.”
–Len M.
“I loved them. I've recommended them to all of my friends. I liked that they were not pushy. I didn't feel pressured when I spoke with them. They had everything that I needed. They were very courteous when I went there, and they showed me a lot of things. I was very pleased with the man who came and installed my kitchen floor. He has been with them for quite a few years. He did a very beautiful job. ”
–Maria T.
“It was delivered on time. Their price was reasonable, and their workmanship was good. I had carpeting put in.”
–April C.
“They are very good. They stand behind their product, and they are easy to work with. They know how to keep their customers happy. We've gone back to them a few times.”
–Arlene S.
“They have a good selection and knowledgeable people.”
–Bob P.
“They do a wonderful job. We've been using them for years. They are honest, and they always do a good job.”
–Bob K.
“I liked their integrity, their selection, and their expertise.”
–K.C.
“They were punctual and the young man worked extremely fast. He didn't fool around. He got straight to the job.”
–Frances L.
“Their professionalism and they're great guys.”
–A.B.
“They did great work.”
–Ann Z.
“They were prompt, clean, and courteous.”
–Joel F.
“The personal touch and the speediness in which they completed the job.”
–A.D.G.
“They were just wonderful. They came within two days. They sent a wonderful, friendly installer. I love this floor. It is just wonderful. I would recommend them to anyone. Steve Villa let me bring samples home. He explained everything about the different types of flooring to me. He was wonderful. He called to follow up and make sure everything went well.”
–Carolyn H.
“The quality of the work, I had some damaged strips of wood, but they were able to pull it down carefully and blend it in. I hardly knew the difference. It looks terrific. They've been around for a long time. They're a good company. They use good material and they stand by their work.”
–Jeff C.
“I've used them for thirty years. They've always been good to me.”
–Christine C.
“They did what they said they would do on time and without any hassle. They were very professional.”
–Davi K.
“Everything, I adored Robert, the person I worked with and the people who came to my home. I was totally satisfied. I have been using and dealing with them since the 1970's.”
–Allan B.
“The quality of the product, their willingness to help, their cooperation in scheduling and rescheduling, and the follow up, it was all excellent.”
–Pam W.
“Lisa, the person who did the work, was excellent. I couldn't recommend anyone better.”
–Helen P.
“They were efficient. The product was really good. It's pretty and easy to care for. The price was decent. They were very fast to install it.”
–Alan P.
“They get in and get out. They get the job done. They do a good job. They don't give me any problems. I've been using them for twenty years.”
–H.H.C.
“They got the job done on time and it turned out beautifully. I think the quality is excellent.”
–James G.
“They were professional and on time.”
–Jon T.
“I felt they were knowledgeable. They were clean and respectful of my house and my furniture. They were kind and respectful.”
–Will S.
“I liked their attentiveness and the craftsmanship. I've always been very happy with their work.”
–Kathleen P.
“Excellent service, they were good.”
–Marion W.
“They were very efficient and easy to work with.”
–Mark S.
“We've been using them for a while. They do a good job.”
–M.N.C.B.
“The quality of the carpets and the workmanship was beautiful. I don't recall the name of the salesperson I dealt with, but I remember that she wore glasses. She wasn't pushy, but very helpful.”
–Betty S.
“The salesperson, Robert, was very nice. They came when they said they were going to come. They were neat and very efficient.”
–Denise C.
“They're very accommodating. We changed our minds a couple times. I picked them because they had good prices.”
–Ed J.
“Their people are great.”
–Bev J.
“The product was great, and the installation was professionally done.”
–Genevieve A.
“They were very friendly, and they did a good job.”
–Albert B.
“Ron is the nicest guy in the world.”
–Margaret B.
“The saleswoman was very helpful and knowledgeable. I was very impressed by her.”
–Betty B.
“The people are very nice and knowledgeable. I'm planning to use them for another floor this summer.”
–Judith B.
“They took care of a couple of installation problems immediately.”
–Janet B.
“They came out on time, and they did an excellent job.”
–Jerry B.
“They do great work.”
–Cecilia B.
“They were courteous, and they started and finished on time.”
–Debbie B.
“They had good prices, they were on time, and they did very good work.”
–John B.
“The reliability and quality.”
–Carol B.
“They were all helpful and accommodating.”
–Nancy C.
“They were flexible, accommodating, and they were able to give us what we wanted.”
–Tony C.
“They were prompt, dependable, and efficient.”
–Mary C.
“The customer service and location.”
–Shirley C.
“Steve is brilliant, and he always has wonderful ideas.”
–Elizabeth C.
“Everything was great.”
–Doc C.
“I was very impressed with everything.”
–John C.
“They do great work.”
–Berg C.
“The service and quality.”
–June H.
“They cleaned up after themselves.”
–Patricia C.
“They got the job done without any problems.”
–Barbara C.
“The installers fixed everything they needed to do.”
–Jeannette C.
“Everything was great.”
–Jean C.
“The man who did the work was exceptional.”
–Harriet C.
“The salesperson was very helpful.”
–Toni C.
“They have always done a good job for me.”
–Patricia D.
“They have good service.”
–Mark D.
“They go out of their way to make sure the customer is satisfied.”
–Dee Dee D.
“They were very accommodating and friendly.”
–Willy D.
“Dependability, cleanup, and efficiency.”
–Tad D.
“They were on time, and the lady installer was very good.”
–George D.
“Everything was great.”
–Burt D.
“They were clean, and the installation was fast.”
–Lynne F.
“They were reliable, and they responded quickly.”
–Terry F.
“The service was really nice.”
–Crystal G.
“They were on time, professional, and they did everything I wanted.”
–Sid G.
“They are very honest, the work is very good.”
–Yvonne G.
“The quality of the flooring was great.”
–Debra G.
“They are reliable, and the workmanship is good.”
–Bruce G.
“George and Richard are very accommodating. They have good products, and they follow through.”
–Joan G.
“Everything happened very quickly.”
–Sandy G.
“The installation was very professional, and they were courteous.”
–Henrietta H.
“I have used them before, and I have always been satisfied.”
–Barbara H.
“They were on time, and they did a good job.”
–Arlene H.
“They made it easy, and they were very professional.”
–Diane H.
“They were flexible.”
–Antonio I.
“I like the look of the carpet. It was a little late, but they got it here in time for a party I was having.”