Quality Windows & Doors, Inc. Survey Responses

The following are verbatim customer responses from research that American Ratings Corporation conducted between February 2002 and March 2010. Customer last names have been initialized for privacy.

“I've used them several times. I like the fact that they are local and that they are Diamond Certified. They are also very professional.”
–Bob R.
“I would say the guy who gave me the estimate was very good. He was on time and the price was reasonable for the product.”
–Donna D.
“I liked the workmanship. The installers were all good.”
–Don L.
“I've used them twice over the last few years. They were convenient, on time and easy to do business with.”
–Steve T.
“They did a very professional job.”
–Susan G.
“They were very efficient with the installation. I really liked them. They worked really hard to make sure that they were accurate.”
–Tom G.
“They did exactly what they said they would do from start to finish.”
–William B.
“I thought that the young boys who did the work were great. They were quiet, clean, polite and they worked hard.”
–Yvonne S.
“They were on time. They did very neat work and their price was decent.”
–Susan C.
“I like what the windows do, as far as keeping the heat out. Also, my house is a lot quieter.”
–Bob H.
“The windows look great. They were easy to work with.”
–Diane G.
“The fact that they gave me an all-including price and stuck to the estimate, they didn't try to sell me things I wasn't looking for, and the installer was very good.”
–Frank M.
“They have a good selection and do quality work.”
–Gary B.
“The installation was good. There were no problems after they got started.”
–Gene H.
“I like the care that they took. Starting with Harold, the interaction was great from beginning to end.”
–Helga C.
“We liked how quickly the installation went. They were easy to work with, and in general, it was a very good experience.”
–Lauren R.
“They followed through and did what they were supposed to do.”
–Carolyn H.
“They have worked on two of our properties. They have a good reputation and their prices are competitive. They did very good work for us.”
–Rebecca B.
“The product was very good and the installers were quite professional.”
–Paula A.
“They were efficient. They started and finished on time.”
–Craig H.
“I've used them twice. The installers were very good and so was the salesman who worked with us.”
–Genevieve M.
“The windows look nice, the sales guy was great, and the installation was immediate and clean.”
–Mary M.
“There was no sales pressure, they were good listeners, and they were a pleasure to do business with.”
–Kate K.
“They were prompt, easy to work with, and the windows are nice.”
–David R.
“I liked the installers.”
–Sharon Y.
“They are honest and straight forward.”
–Derrick E.
“They did what they were supposed to do when they were supposed to do it.”
–George E.
“They were professional, responsive, and the price and quality of the windows was good.”
–Buster C.
“I was happy with everything from the minute I walked into the showrooom right through the installation. The people were great.The quality of the windows was great and the price was reasonable. I did all my windows in two batches over a four year period. I could not have been happier.”
–Connie D.
“The installers were professional and cleaned up everyday.”
–Robert O.
“I like Kevin. I was very impressed with him.”
–Karen W.
“They are reliable, well organized, and delivered well.”
–Jeff M.
“Most of the time they did what they said they would do.”
–Jim F.
“I think the installers were efficient and did a very good job.”
–Richard T.
“Eric was very responsive to a couple of issues we had. The installers were efficient, courteous, and clean.”
–Mark L.
“They did clean work and they were friendly.”
–Darryl S.
“The cost was reasonable and they were clean and prompt.”
–Kathy S.
“The installers were very clean, friendly, and did a good job.”
–Tina E.
“They were on time and professional.”
–Dan K.
“They were prompt and efficient once the job started. The technicians were knowledgeable and professional.”
–Clifford M.
“The prices were reasonable and the windows are high quality. There is a problem with one window and we are playing phone tag, but I'm sure that we will get it resolved.”
–Tom M.
“They are local and they have a friendly staff.”
–Ed V.
“I could count on them to be reliable after the work started.”
–Annie J.
“They were quick and efficient after they got started.”
–Susanna G.
“Everyone was quite friendly.”
–Ann M.
“The installers seemed knowledgeable and they were responsive when there was a problem with a couple of the windows.”
–Joe B.
“They were on time, extremely clean, and they got the job done when they said they would.”
–Arndt S.
“They were nice and friendly.”
–Arterburn L.
“They did a great job and the windows are high quality.”
–Bonham J.
“They are local and they came out quickly.”
–Carpenter R.
“The installation people were great.”
–Deprospero N.
“They were very responsive to any questions or problem I had.”
–Hitesman J.
“They were helpful and the quality of the windows is good.”
–Johnson E.
“They came highly recommended and they were professional.”
–Frank A.
“I like the installers, they were nice and they did a great job.”
–Ostien E.
“They did a good job putting it up and taking down the old windows.They are very nice, and anytime I had a problem they came right away.”
–Pereira M.
“They made it so the new windows open and close. All the people were very nice and helpful. I got good quality for my money.”
–Selig L.
“I had an expensive problem, they didn't hesitate to fix it.”
–Turner T.
“There was minimal hassle with the installation.”
–Ron J.
“They were straightforward, the installers were very efficient, and they did a good follow up.”
–Bartholomew R.
“They did what they said they would do when they said they would do it.”
–Walt D.
“The estimate was good, and the installers were knowledgeable.”
–Jim J.
“I was very happy with the windows, and the final results.”
–Ken P.
“The people were friendly, and they did what they said they were going to do.”
–steve J.
“They offered a quality product installed in a reasonable time frame.”
–John D.
“They were responsive, and did the work cleanly and accurately.”
–Mrs M.
“They were prompt and professional.”
–Parmod A.
“All the installers were terrific.”
–Sharon T.
“They came when they promised, and they worked diligently to get the job done in a timely fashion.”
–Wetmore S.
“They worked hard,and they cleaned up after themselves. I love the windows. I would use them again, because they are local and they got a rave review.”
–Art k
“They did what they said they were going to do. We felt very positive about doing business with them. They inspired real confidence, they came off with a sense of credibility, they had time schedules. They told us they would do follow up calls, and they were informative.”
–John J.
“The workers were personable, efficient and courteous.”
–Briemle N.
“They came on time. They are reliable and very friendly; Also they spoke English.”
–Sue D.
“It was a very clean job. Everything was well trimmed and turned out great.”
–Coulhart D.
“They were professional and they did the job in a timely manner.”
–Cowart J.
“They were able to complete the job in one day.”
–Mike P.
“They had to change the date, they followed through on everything. They were neat on the clean up. There was no problem with replacing one of the windows that was damaged. I had no trouble with the installers.”
–Hayes E.
“I like the windows, the service was excellent. There were no problems with the installation and I'm very satisfied. The installer was great. I have recommended them.”
–Hundley P.
“They were very good installers. They were terrific guys, and very skilled and personable. They are in your house and they know what they are doing.”
–Kay D.
“I liked their representative and their guarantees. I also liked their work.”
–Doris E.
“The installers are normal.”
–Karen C.
“They were timely, clean and professional. They did good work.”
–Magat R.
“Customer service.”
–Overfield G.
“They were very efficient and clean. They did the windows quickly.”
–Russman B.
“Their attitude, I like the people who work there.”
–Bill B.
“The thoroughness of the job.”
–Debbye J.
“The windows are great. The product is wonderful, it's what we wanted. The installers were nice, very neat and responsible.”
–Tom J.
“What impressed me was the work, it was just outstanding.”
–Koberle H.
“That they cleaned up. It was a big job and they did all the windows. They were very respectful in the house. I could communicate with them and they spoke English.”
–Sheree G.
“They did what they said they were going to do. They got everything done, even things that needed to be amended. There wasn't a lot of debate about that, they were very professional.”
–Moller I.
“I liked their windows.”
–Mary M.
“They had good customer service and the installers were nice.”
–Patricia F.
“The installation and their sales person was great.”
–Josselyn C.
“They do what they said they were going to do.”
–Margaret H.
“The quality speaks for itself, the reliable workmanship, the guys cleaned up after themselves, professionalism of the crew.”
–Layne A.
“The people they sent worked clean and fast, finished product was fine.”
–Ed A.
“Quality of work, integrity, punctuality, cleanliness in finishing up.”
–Bob A.
“On time, cleaned up, considerate.”
–Sue A.
“The guy who came out was enjoyable, he didn't try to sell me on anything. He recommended things. The installers were great, I couldn't have asked for better guys. My 2 year old son wanted to watch us and they were happy to have him do that, they were also quick and efficient.”
–Dave B.
“The service and the installation.”
–Linda B.